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AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville

Waynesville, NC

4.7
1,493 Reviews
AutoStar of Waynesville is the place to go for all your new and used car needs. Come visit our showroom and test drive one of our quality new or used vehicles. Enjoy exceptional customer service from our sales consultants who will be with you at every stage of the ownership process. Please visit www.autostarusa.com and join our online communities. There we offer news, promotions, events, specials, and prizes which are only available online. Come see why AutoStar of Waynesville is Worth The Drive!
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280 Hyatt Creek Rd

Waynesville, NC

28786

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Showing 1,493 reviews

December 28, 2023

Second vehicle purchased from them. And although there was a slight hiccup with some paperwork, these guys went above and beyond. Highly recommend dealing with their bdc..their sales r More

by stephen.raber
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jenni Rish
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dale Hollifield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Austin Hendrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Risica
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Bensch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathan Frattini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gio Dacosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kaitlynn Grubb, Chandler Blankenship, Benjamin Swafford
Jan 02, 2024 -

AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville responded

stephen.raber, Thank you so much for taking the time to share your positive experience with our dealership! We are thrilled to hear that you had a great car-buying experience with us. At Autostar USA, we strive to provide exceptional service to all our customers, and it's rewarding to know that our efforts made a difference for you. We appreciate your kind words and your trust in us.

December 27, 2023

Everything was mostly okay. My only complaint would be having a text from dealership describing the delay or update of vehicle on a daily basis. I think it that consideration wo More

by BFisher
Recommend Dealer
Yes
Employees Worked With
Isaac, I believe
Jan 02, 2024 -

AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville responded

BFisher, We greatly appreciate you sharing your thoughts about your recent experience at our dealership. Your feedback is invaluable to us as it helps us refine our services and ensure customer satisfaction. We understand the importance of effective communication and regret any missteps that may have occurred during your visit. Our team is dedicated to providing clear and concise information to make your experience as seamless as possible. Your concerns have been duly noted, and we will certainly use them to strengthen our communication processes moving forward. If you have any additional questions, comments, or would like to discuss your experience further, please don't hesitate to contact us directly at 828-452-2841. We value your business and the opportunity to address any concerns you may have.

December 27, 2023

Chance was great! Very helpful from the get-go. He and his manager made sure I left in a vehicle that day! More

by pleigh861
Recommend Dealer
Yes
Employees Worked With
Chance Porter, Chance Porter
Jan 02, 2024 -

AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville responded

pleigh861, Thank you for writing us a review! We greatly appreciate your business, welcome to the Autostar Family!

December 27, 2023

Everyone even up to the mangers level worked hard to get the purchase completed, and done smoothly. Even the service department to get the vehicle repaired. More

by coxpaintingandrepair
Recommend Dealer
Yes
Employees Worked With
Chance Porter, Chance Porter
Jan 02, 2024 -

AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville responded

coxpaintingandrepair, Thank you for writing us a review! We greatly appreciate your business, welcome to the Autostar Family!

December 26, 2023

This place sucks and wouldn't recommended to no one. They don't know how to change oil in a car. More

by CLAMBERT0695
Recommend Dealer
No
Employees Worked With
Issac
Dec 26, 2023 -

AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville responded

CLAMBERT0695, Thank you for sharing your feedback about your recent experience at Autostar USA. We genuinely value your input and are disheartened to hear that our services did not meet your expectations. We always strive to provide the highest level of service to our valued customers. We regret any disappointment you may have encountered during your visit. Your perspective is important to us, and we will certainly take your comments into consideration as we continuously work to enhance our offerings. If you would like to discuss your experience further or have any specific concerns, please feel free to reach out to us directly at 828-452-2841. Your satisfaction is of great importance to us, and we are here to address any issues you may have. Thank you for choosing Autostar USA, and we hope to have the opportunity to better serve you in the future.

December 26, 2023

Shadiest car dealership I have ever worked with. For days they wasted my time giving me the run around on a used vehicle. We text at least 50-60 times, multiple phone calls and finally had a deal. More

by Adamedmonds25
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Rick Chandler
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Bensch
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nathan Frattini
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 26, 2023 -

AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville responded

Adamedmonds25, We sincerely appreciate you taking the time to share your experience at Autostar USA. Your feedback is vital in helping us improve our services. We understand that financial matters are of utmost importance, and we apologize for any confusion that may have arisen. Please know that we are committed to ensuring accurate and transparent transactions for all our customers. If you have any further questions or would like to discuss your concerns, we are here to assist. Please feel free to reach out to us directly at 828-452-2841. Thank you for choosing Autostar USA, and we look forward to the chance to better serve you in the future. ,

Dec 27, 2023 -

Adamedmonds25 responded

What would responding to your Waynesville store accomplish? The sales managers there are the ones who did this. So calling them to talk about this will do nothing as I was already dealing with them directly. Your sales managers are very unethical and should not be allowed to do people this way. I filed reports with the BBB also hopefully all this deters people from your business so they dont have to deal with the same shady sales managers. You guys have no intentions on making it right and a fake apology to try to save face on this to the public means nothing. Hopefully they see right through it as well.

December 26, 2023

Gio was fantastic to work with. Hope he’s still here for our next purchase. Highly recommend him! Professional, kind and NOT pushy! More

by TarynRobinson
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gio Dacosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 26, 2023 -

AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville responded

TarynRobinson, Thank you for writing us a review! We greatly appreciate your business, welcome to the Autostar Family!

December 26, 2023

very straight down to earth people, everyone was super kind everything went well and i left satisfied with my purchase More

by amberjones.aj962
Recommend Dealer
Yes
Employees Worked With
William Swafford
Dec 26, 2023 -

AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville responded

amberjones.aj962, Thank you for writing us a review! We greatly appreciate your business, welcome to the Autostar Family!

December 26, 2023

Good place to buy a car Good salesman worked hard to get the deal we wanted More

by AlanandTaryn
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rick Chandler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Bensch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gio Dacosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 26, 2023 -

AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville responded

AlanandTaryn, Thank you for writing us a review! We greatly appreciate your business, welcome to the Autostar Family!

December 23, 2023

Gio Dacosta was great! Awesome service and experience. We would definitely recommend to other customers. More

by graywike
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gio Dacosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 26, 2023 -

AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville responded

graywike, Thank you for writing us a review! We greatly appreciate your business, welcome to the Autostar Family!

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