AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville

AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville responded

Thank you for taking the time to share your experience. We sincerely apologize that your recent visit to our service department did not meet your expectations, and we understand how frustrating this situation must have been—especially after your husband had already invested time and effort into diagnosing the issue himself. We regret that our initial diagnosis did not align with your husband’s findings, and we understand your disappointment in the results, especially with the out-of-pocket expense involved. We also want to acknowledge the concern you raised about not being able to immediately speak with the service manager—we agree that every customer deserves the opportunity to voice their concerns directly, and we apologize for that delay. Should you ever need anything additional you can contact our General Manager, Amy Edwards, directly - her number is 330-949-7539. While we always strive to provide accurate assessments and transparent pricing, we clearly fell short in earning your trust this time. We're grateful you were able to find a resolution with the radiator replacement, and we take your feedback seriously as an opportunity to re-evaluate how we handle diagnostics, communication, and warranty expectations. We truly value all of our customers and regret that we weren’t able to provide the level of service you were hoping for. Should you ever reconsider visiting us in the future, we would appreciate the opportunity to restore your confidence in our service.

AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville responded

Thank you so much for your 5-star review! We truly appreciate your support and are thrilled to hear that you had a great experience with us. Our team works hard to provide top-notch service, and it’s wonderful to know we met your expectations. If you ever need anything in the future, don’t hesitate to reach out. Enjoy your vehicle, and happy driving!

AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville responded

Thank you so much for your 5-star review! We truly appreciate your support and are thrilled to hear that you had a great experience with us. Our team works hard to provide top-notch service, and it’s wonderful to know we met your expectations. If you ever need anything in the future, don’t hesitate to reach out. Enjoy your vehicle, and happy driving!

AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville responded

Thank you so much for your 5-star review! We truly appreciate your support and are thrilled to hear that you had a great experience with us. Our team works hard to provide top-notch service, and it’s wonderful to know we met your expectations. If you ever need anything in the future, don’t hesitate to reach out. Enjoy your vehicle, and happy driving!

AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville responded

Thank you so much for your 5-star review! We truly appreciate your support and are thrilled to hear that you had a great experience with us. Our team works hard to provide top-notch service, and it’s wonderful to know we met your expectations. If you ever need anything in the future, don’t hesitate to reach out. Enjoy your vehicle, and happy driving!

AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville responded

MrEarl, Thank you for sharing your feedback about your recent experience at Autostar USA. We genuinely value your input and are disheartened to hear that our services did not meet your expectations. We always strive to provide the highest level of service to our valued customers. We regret any disappointment you may have encountered during your visit. Your perspective is important to us, and we will certainly take your comments into consideration as we continuously work to enhance our offerings. If you would like to discuss your experience further or have any specific concerns, please feel free to reach out to us directly at 828-452-2841. Your satisfaction is of great importance to us, and we are here to address any issues you may have. Thank you for choosing Autostar USA, and we hope to have the opportunity to better serve you in the future.

AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville responded

Thank you so much for your 5-star review! We truly appreciate your support and are thrilled to hear that you had a great experience with us. Our team works hard to provide top-notch service, and it’s wonderful to know we met your expectations. If you ever need anything in the future, don’t hesitate to reach out. Enjoy your vehicle, and happy driving!

AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville responded

Thank you so much for your 5-star review! We truly appreciate your support and are thrilled to hear that you had a great experience with us. Our team works hard to provide top-notch service, and it’s wonderful to know we met your expectations (We also agree 4 hours is too long to complete a transaction, thank you for allowing us to correct this for future guests). If you ever need anything in the future, don’t hesitate to reach out. Enjoy your vehicle, and happy driving!

AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville responded

Thank you so much for your 5-star review! We truly appreciate your support and are thrilled to hear that you had a great experience with us. Our team works hard to provide top-notch service, and it’s wonderful to know we met your expectations. If you ever need anything in the future, don’t hesitate to reach out. Enjoy your vehicle, and happy driving!