Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville
Waynesville, NC
1,526 Reviews
AutoStar of Waynesville is the place to go for all your new and used car needs.
Come visit our showroom and test drive one of our quality new or used vehicles. Enjoy exceptional customer service from our sales consultants who will be with you at every stage of the ownership process.
Please visit www.autostarusa.com and join our online communities. There we offer news, promotions, events, specials, and prizes which are only available online.
Come see why AutoStar of Waynesville is Worth The Drive!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,526 reviews
December 21, 2016
Truck purchase A few weeks ago we purchased a truck from this dealership and to make a long story short the truck unbeknownst to the dealership had some major issues A few weeks ago we purchased a truck from this dealership and to make a long story short the truck unbeknownst to the dealership had some major issues. We ended up bringing the truck back and asking for another. The staff bent over backwards to make sure we were happy and got us another truck that we just love. I cannot say enough good things about the guys and young woman that handled this for us!! More
by Renee
Employees Worked With
Beth in service, Rand Johnson, sales, Brandon Lance, sales and Dale Hollifield
June 30, 2016
Excellent experience Worth the drive for excellent low pressure and accommodating service. This is where we will go to purchase our next pre-owned vehicle without a doubt. Worth the drive for excellent low pressure and accommodating service. This is where we will go to purchase our next pre-owned vehicle without a doubt. More
by MrsSmith
Employees Worked With
Ethan
November 17, 2015
Best experience ever !!! 😀👍👍 Dale Hollifield and Alan Jones are the best. I have not so good credit and these 2 guys worked their butts off and got me approved with a brand new ca Dale Hollifield and Alan Jones are the best. I have not so good credit and these 2 guys worked their butts off and got me approved with a brand new car. Other dealerships said " Oh we're sorry but you Weren't approved". Not at Waynesville Chrysler Jeep Dodge. They believe that "you can replace vehicles, but you can't replace customers." They will work very hard for you and not tell you lies. I can't thank these guys enough. More dealerships need good men like them. Again thank you Dale and Alan More
by Amanda78
Employees Worked With
Dale Hollifield. Alan Jones
June 13, 2015
Joy Ride in Customer Car I had these guys work on my 2015 Challenger Scatpack to fix a harness that surrounded the wires for the moonroof. I documented my miles, took a pictur I had these guys work on my 2015 Challenger Scatpack to fix a harness that surrounded the wires for the moonroof. I documented my miles, took a picture of my odometer, and noticed that my car was driven 16 miles. I understand the car may be driven around the shop, or from garage to garage, but not 16 miles. I am so disappointed in this dealership and the quality of dodge vehicles. The most incredible part is the way service and the manager handled the situation by implying my car had to be driven that distance to replace a harness surrounding wires for the moonroof. When I asked the manager why my car was driven 16 miles, he replied with "I don't know what to tell you, what do you want me to do about it?". Unless you want your car abused, I would suggest another dealership for maintenance and repair. More
by AnthonyG17
Employees Worked With
General Manager & Service Manager
December 26, 2012
I received a very rude response to a question about repairs to my Jeep. I was told 'Don't ask us, ask Google.' I have had my Jeep serviced there on several occasions, but my business will be going else repairs to my Jeep. I was told 'Don't ask us, ask Google.' I have had my Jeep serviced there on several occasions, but my business will be going elsewhere from now on. My advice is take your money somewhere else. More
by degvoidl3
Employees Worked With
Josh Bales
June 02, 2012
When an offer is put in front a customer, it's not good business practice to withdraw that offer 90% into deal. I have never before in my life negotiated a deal at a car dealership, agreed to offer just to business practice to withdraw that offer 90% into deal. I have never before in my life negotiated a deal at a car dealership, agreed to offer just to have it pulled off the table at the last minute. More
by monfort
Employees Worked With
Jason
