AutoSavvy Woods Cross

AutoSavvy Woods Cross responded

We have exhausted all of our resources to try and satisfy Taylor Griffin and his parents, but it was never good enough for them. For transparency we have listed below all we have done for said customers so any reader can see that we really did do all we could. June 2012: Mr. & Mrs. Griffin's son purchased their Honda Fit. It previously had the passenger's doors and rear suspension replaced, of which we disclosed with before pictures. They even had a Honda dealership inspect the Fit, and the inspection was clean of any issues (we have a copy of Honda's inspection). July/August 2012: They returned complaining that their rear tires were worn unevenly. We inspected the rear suspension, which had no issues, and purchased two brand new tires for them out of goodwill. Mid-January 2013: Mr. Griffin calls upset stating that the rear suspension was still damaged causing his son to blowout a tire, disabling his vehicle, and demanded that we repair it. I told him that if the damage was from the original collision that we repaired back in June 2012 that we would help him no problem. What he failed to mention was that the night before he called, his son, while driving in a snow storm, fish-tailed his Fit at high speeds into a deep pothole damaging his rear axle, rear wheel, and tire thus making his Fit undriveable. We know this because Taylor, their son, told us about the accident after we . Due to the obvious damage by their son's collision we had a third party mechanic shop verify that the Fit wouldn't have been able to drive with the current damage for 9 months thus proving that their son's collision was the sole reason for the axle & wheel being bent and the tire blowing out. We also have pictures of the damage their son Taylor caused. End-January 2013: Mr. & Mrs. Griffin complained about the Fit not being repaired. We explained the damage their son caused hindered the process and that we would help them out with the repair. Out of goodwill, we got the repair done at our wholesale cost and paid $600 of the $980 repair bill. We wanted them to know that we appreciated their business even though all the damage was due to their son's accident (validated by independent inspection). Mr. & Mrs. Griffin agreed to everything and now for some reason are upset. We felt we treated them more than fair by paying for the lion share of the repair their son caused. We hope all reading this read our over 350+ reviews from customers that have experienced how well we treat our customers.