AutoSavvy Woods Cross

Customer Service is Awful While I tried desperately not to write this review they really left me no choice. I have been trying for the past two weeks to talk to the Customer Se While I tried desperately not to write this review they really left me no choice. I have been trying for the past two weeks to talk to the Customer Service manager about quarter size chunks of paint that have started coming off my car that was only 10 days off the lot but I still have yet to hear back from him. Why have a Customer Service Manager when you don't have customer service? Truthfully I wasn't even mad about the paint. I realize that I purchased a branded title that had work done to it. However as it was under 10 days off the lot I figured I would reach out. There was definitely something wrong with the paint job as the paint is bubbling up from beneath and not bonding to the metal. I was hoping that it would be a simple fix where they could quickly patch it and we would all move on. However the total lack of response has made this situation from a mildly inconvenient spot of peeling paint into a bigger deal. Great deal, Curtis my sales guy was great. Customer service and satisfaction after the fact was abysmal. More

BUYERS BEWARE!! Great buying experience, but that's the extent of it... Sales person was very nice and willing to work with our situation. My wife had found a vehicl Great buying experience, but that's the extent of it... Sales person was very nice and willing to work with our situation. My wife had found a vehicle that she loved and it was priced handsomely; but the deal was to good to be true.. less than a year later I am having to fork out thousands of dollars to repair an engine that was pitched to my wife as a "NEW" engine. Salesman stated that the vehicle was branded due to the fact that the engine had been damaged and replaced with a "NEW ENGINE". This company cannot provide ANY actual repair documentations and they rely on the very little information provided by their VIN check company. That said, DO NOT rely their 151 point inspection. Please, do yourself a favor and have another mechanic inspect the vehicle of interest. Oh and by the way, the extended warranty does not cover service/ wear items/parts.. In my wife's case, it will not cover any injectors that fail due to carbon build-up on a directed injected engine.. Or a leaking Turbo charge pipe hose.. PLEASE SPEND THE EXTRA MONEY ON A NONE BRANDED VEHICLE. Oh, I should also infom any consumer that chooses to read this review that if you purchase a branded vehicle and have any plan to trade-in or sell it in the future, know that it will only be worth about 30-50% of the blue book value.... DO YOUR RESEARCH AND BE SURE YOU FLY UNDERSTAND WHAY YOU'RE PURCHASING FROM AUTO SOURCE.... YOU HAVE BEEN WARNED! More

Never again After this being my very first car buying experience I ended up not at all happy with the final price I paid. Here I have documentation of all the fee After this being my very first car buying experience I ended up not at all happy with the final price I paid. Here I have documentation of all the fees they charge. They charged me over $2,000 in fees! (after sales tax:$891 based on price, filing fees:$370 and documentation fee:$399, and then the "mandatory" theft protection warranty:$359 they say you have to sign for the sale even though it states it's optional) They told me that's about the average cost of fees considering sales tax varies. They didn't check either box on the odometer paper stating that the miles were correct or incorrect to their knowledge. After all of these fees YOU MIGHT SAVE HUNDREDS if you are lucky. Keep in mind that's compared to THE CERTIFIED USED CLEAN TITLE MARKET VALUE. The unfair fees are something I will be paying interest on for 6 years.(so bring a calculator and someone who knows what they are doing) Hesitant I filled out some paper work, including an application. At the agreement of 12,250 and to top off the fuel tank I bought the car.(they didn't fill up the tank) Then to top it all off they tried slipping in their 4 year warranty at a price of $2100 which I happily declined after learning they had already worked it into my payments. I should have walked away then. I worked with Matt Young and cannot find a name listed that matches the initials of the person who signed the final sale paper with me. I don't recommend anyone buy a car through them. This is not the place for an honest man looking to buy a car. More

Great car. Good price. I was so nervous about getting a car from autosource but it was worth it. I originally saw the veichle at the woodscross location when it was moved t I was so nervous about getting a car from autosource but it was worth it. I originally saw the veichle at the woodscross location when it was moved to boise I decided to still get it. I was explained what had occurred with the car and my fear and nerves dissapeared. I took it to its official dealer and was informed there was nothing wrong with the veichle. Well there are many who I can name Sabrina v. Really helped in making my experience great. These guys have heart and although sometimes paperwork may not be the smoothest any where you go they make the ride bearable. I recommend thier service and cars great place. More

Customer service We had an issue with our vehicle after purchase that we needed guidance and help on, and Maria was quick to help in all the ways she could. We had an issue with our vehicle after purchase that we needed guidance and help on, and Maria was quick to help in all the ways she could. More

AutoSource Stands Behind Their Product I bought a car from AutoSource with a little trepidation because of the branded title. We loved the car, but when we took it to have fog lights adjust I bought a car from AutoSource with a little trepidation because of the branded title. We loved the car, but when we took it to have fog lights adjusted, it was discovered that some items of the rebuild had not been done completely or correctly. I spoke with Maria at customer support and she worked with me until it was evident they needed to check everything out. They took the car back to Woods Cross and left me a loaner that was comparable to my car while they investigated and then corrected the deficiencies and concerns. We just got the car back and we are well pleased with the result. My only suggestion would be to have the rebuild checked out before you buy. Maria and the service manager, Greg, lived up to AutoSource's advertised ideals. That's integrity. More

Not Trustworthy My experience with AutoSource was negative, unfortunately. I had been working with Matt Y. for two months on purchasing a vehicle. We shook hands on a My experience with AutoSource was negative, unfortunately. I had been working with Matt Y. for two months on purchasing a vehicle. We shook hands on an out-the-door price. After I left to get the cashier’s check, Matt texted me that his manager, Matt S. had raised my sale price by $1,300. I later found out that they sold the car within a couple of hours to someone else. After leaving a one star review, Jason R. reached out to me. I told him my experience, to which he apologized and admitted that what happened was wrong. He asked me for a second chance to earn my business, to which I agreed. He told me that Matt Y. would be in touch with me. After a week of no follow up, I contacted Aaron and told him I hadn’t been contacted. A couple of days later, I received an e-mail from Matt S. asking me why I was still trying to purchase a car through him and lecturing me on leaving a one star review. I was handed off to Katie, who followed up with me quickly. We talked about what I was looking for and was told that she would get back with me. I never received a follow up call. I felt that ASWC showed a lack of integrity in going back on their agreed sale price. I appreciated the follow-up and apology from Jason, but was disappointed that they were unwilling to make it right by offering a comparable price on a comparable vehicle. Even after asking for a second chance, I still felt like they blew me off. More

Damaged parts - Still dealing with these issues for 5 months I purchased a Rogue from AutoSource, and was promised that all parts that were damaged were replaced before the car was resold. After purchasing the I purchased a Rogue from AutoSource, and was promised that all parts that were damaged were replaced before the car was resold. After purchasing the vehicle, parts found with severe damage that were NEVER replaced were struts, underlining, dented/leaking transmission pan, cracked damaged/leaking radiator, ect. The have been unresponsive, though promising me that they would would reimburse for the cracked radiator for the last 5 months. They will promise to take care of it and call me back, but then not a return call. I have spoke them with this repeat of behavior at least 10 times and every-time a promise to take care of the issue. I have spoke to Jennifer, Maria, Makenzi and another person. They have little integrity in their word, and their follow-up. The promise on the front end of the purchase that ALL damaged parts are replace is not true. The Nissan dealer that I dealt with to repair the damages, said that there was no way that anyone could have missed the cracked radiator, or the damaged leaking transmission pan or the damaged struts and that the vehicle should never have been resold until those were repaired. The Nissan dealer documented everything that they saw on their invoices. I have used that documentation as well as pics for AutoSource, with promises from AutoSource that they would take care of the reimbursement for the cracked radiator that was replace. But 6 months later.... No reimbursement for the radiator. More

Could be 5 stars with more quality control of repairs. I've bought 3 vehicles from Auto Source. I really like the employees. From the sales reps to finance and the service department, they are all great. I've bought 3 vehicles from Auto Source. I really like the employees. From the sales reps to finance and the service department, they are all great. I would give 5 stars but each vehicle had a few things wrong that had to be repaired before they operated correctly. Nevertheless, I wouldn't hesitate to purchase another car or truck from this dealership. More

Please Learn From My Mistakes Please learn from my mistake. When you purchase the vehicle, the manufacture's warranty is void. They then push their aftermarket warranty. I didn' Please learn from my mistake. When you purchase the vehicle, the manufacture's warranty is void. They then push their aftermarket warranty. I didn't want to purchase a vehicle without a warranty, so I paid over $1,000 for the warranty. When it comes time to use it, you find out that if your vehicle breaks down within 70 miles of the place of purchase, you must take the vehicle to an approved repair shop. That in itself doesn't sound bad, but I had to call multiple times before someone got back to me (over a week) and, after me calling them back several times, I finally was able to talk to someone. They informed me that there are no (zero) approved repair shops in Salt Lake County. They could only provide me with one repair shop in Utah Count and two in Davis County. The wait at the repair shop that I finally contacted was several days. In the meantime, I would have to leave me car there and they wouldn't pay for a rental. The dealership used to oversee the warranty, but they have recently turned it over to a third-party in Colorado, and the people there are very rude and unhelpful. I then called back the dealership and I was promised someone would call me back (they actually told me to trust them, someone will definitely call me back). After emailing and calling, they haven't even bothered to get back to me at all. My advice, please learn from my mistake and don't buy from this dealership! If you do end up buying a vehicle there, do not waste your money on the warranty. Actually I'm concerned that with the dealership having someone else take over the warranty, is it financially stable? I wish someone would have called me back so I could ask them some questions. Since I never heard back, it only leaves me to believe my concerns are true. The warranty isn't worth the paper it was printed on. More