AutoSavvy Woods Cross

Rex and Hazen made my first time buying a car exciting and simple! They readily answered all of my questions and helped me get the best price possible. Would definitely come back! and simple! They readily answered all of my questions and helped me get the best price possible. Would definitely come back! More

I don't live close to this dealership but was hoping to work out some pre-deal information before attempting to make a 400+ miles trip. I was just wanting to make sure the trip was worth my time and money. work out some pre-deal information before attempting to make a 400+ miles trip. I was just wanting to make sure the trip was worth my time and money. I was treated like I was stupid and talked to in such a condescending tone by the salesman that answered my email, that I refuse to work with this dealership at all. I expected some sort of apology when I called the salesman out on his behavior, but instead, he ghosted the situation. Apparently, when you have this many locations, you don't have to worry about every customer because there will always be another right behind that one. It was sad too because they had such a good selection of vehicles, but when the selection of salesman is poor, all the cars in the world won't save you any. More

This dealership really puts there customers first! The Staff is so kind, Its a refreshing change compared to your average dealership they make you feel like your talking to a friend rather then a busi The Staff is so kind, Its a refreshing change compared to your average dealership they make you feel like your talking to a friend rather then a business transaction More

The worst! we decided to give them a second. I've tried for over a month to get my suv looked at since day 2 after I bought it and have never got the call backs we decided to give them a second. I've tried for over a month to get my suv looked at since day 2 after I bought it and have never got the call backs I was promised or an appointment. Well now the xxx wont start with the key, Starts with fob but with that it won't move! I now have a vehicle that is a yard ornament that was overpriced. More

The worst experience. Do. Not go to them! Long story short we bought I car from them and it was shipped to the Utah branch damaged. We were told they were super backed out Do. Not go to them! Long story short we bought I car from them and it was shipped to the Utah branch damaged. We were told they were super backed out so that we could take it to the Chevy shop to have the repairs done there and Chevy was amazing! Within days they got the quote for all the things that weren’t working. They couldn’t move forward without the okay of Autsavvy and it took almost a week to hear from any one. Once they got the green light they began the repairs. Auto savvy then came back saying they weren’t going to pay for the biggest expense and that it would fall on us when we clearly have it in writing that it was going to be covered. We have tried to escalate this to their manager and we have yet to hear back from them. We haven’t had our car in our possession since before Thanksgiving of 2022. They promise they will call you back and never do. And will push back on repairs that are supposed to be covered by them. More

Do not disregard the bad reviews — they are so spot on. My boyfriend bought a car from the Utah Autosavvy and the whole process has been nothing but a nightmare. We flew out from CO to pick the car up and My boyfriend bought a car from the Utah Autosavvy and the whole process has been nothing but a nightmare. We flew out from CO to pick the car up and drive it back. A few red flags arose during the initial process: -Jay was supposed to be helping with the sales as he is the one we were referred to and had the most communication with initially. He spoke to us for maybe a total of 2 minutes during the sales process and we had to continually involve his manager in order to get any sort of information regarding the vehicle and background — and no this wasn’t because Jay was busy. He was face deep in his cell phone texting, and fist deep in a bag of pretzels behind the desk. We felt SO important. -Second, these guys knew which car we were coming to check out, yet nothing was ready on the car upon arrival. Even the tire pressure was low when we took it for a test drive. They told us they would fix the the tire pressure before we left with the car. (We drove back once to have this fixed before departing back to CO and then twice when we found the wipers broken). Attention was brought to the gap in the hood we were assured it could be taken care of but that we would need an estimate from a Subaru shop. So after flying out from CO, and driving back to CO with the new car, we take it to a collision repair shop and they immediately tell us that they cannot look at the car because there’s so much wrong with it that if they were to look further under the hood and find more damage, they wouldn’t be able to let us drive the car off the property without liability issues. Four different places individually told us to take the car back for a refund. Obviously this was alarming, so we reached out to the Autosavvy staff, and guess what, GHOSTED. After endless calls, being hung up on multiple times, emails and texts sent, we FINALLY got ahold of someone. We were told that texting was the easiest way to get ahold of them — however this was not the case because after multiple instances of being left on read, the max communication we would receive back was “our offices are closed, reach back out during business hours.” Cassy was the service rep we were working with and she has been living by ignorance is bliss in regards to customer service. After being in the facility and seeing first hand the amount of employees staring blankly at their computer screens, we know the employees were not too busy to answer one of the many calls or even have the courtesy to give a call back (which will never happen. If they tell you they will reach out to you they will not. You must initiate any sort of communication regardless of what was promised) We reach out during business hours, continue to be ghosted, call in from different numbers to get ahold of someone who then acts as a middle man of communication, because apparently you cannot communicate directly with the managers there, it must go through the office customer service first, and then they relay your information back and forth like a game of telephone until you’re yet again, ghosted. This has been an absolutely frustrating process given we have done everything the company asked from us — 4 estimates WITH photos and reasons why these parts should be replaced, from FOUR different Subaru certified collision shops — only to remain in the same position as the day after the car was purchased. Eventually we reached out to the Colorado auto savvy location and they were able to get the car in for repair. So we were given a rental (had the rental for longer than the purchased car at this point). After calling in to check on the status of the repair, we discovered that only one SMALL part of the car could be repaired and that Utah denied any other repairs. This has been a 3 month process so far and the status of the car remains the same to this day — with the gap in the hood remaining. It truly feels like we were scammed. The salesmen do not care about selling you a genuinely safe car that fits your needs, it is 100% all about the money, and once you’re out the door they want nothing to do with you. If you do reach out with any concerns, prepare to continue to be brushed off and timelines pushed back daily. As an employee in the customer service field, this has to be the worst I have ever experienced and I can only hope that you do not buy a car from this company. Save yourself the trouble and find business elsewhere. More

Their communication skills are very lacking. I have yet to have a full communication that my deal is been completed, even though I have sent down full payment and the contracts. I have yet to have a full communication that my deal is been completed, even though I have sent down full payment and the contracts. More