AutoNation Volvo Cars San Jose

Faulty repair job Bought my volvo v70 in 2 weeks ago had to be towed there would not start. Told them fix everything that needed to be done to get it running. When Bought my volvo v70 in 2 weeks ago had to be towed there would not start. Told them fix everything that needed to be done to get it running. When i picked it up expecting things to be done.,Only one thing was done. When i asked why they said i declined which was not true. Long story short and 1400+$$$ I now have a car sitting in my driveway back where i started from. Now I have to have it towed some where BUT not there. Also a very chaotic dealership nobody knows what they're doing. There's service reps are awful. More

Friendly Professional NOTPUSHY 05/2018 We worked with Jeff Cox looking at the XC90. He was friendly, non-pushy, listened to our requests/questions, showed us the car/colors, option 05/2018 We worked with Jeff Cox looking at the XC90. He was friendly, non-pushy, listened to our requests/questions, showed us the car/colors, options at length demonstrated the features completely. He new I was a veteran and treated us like family. I feel like we got a fair price approx. 2% less than another dealer out of town. We met the sales manager: His greeting was warm and at no time did we feel like we were "dealing" with fast talkers !! Our XC90 Inscription has shown to be a very nice decision. Highly recommend this dealership !! More

Avoid at all costs Worst Volvo dealership ever. They ignore people in the showroom. They almost never answer the phone and never return phone calls or emails. Basic Worst Volvo dealership ever. They ignore people in the showroom. They almost never answer the phone and never return phone calls or emails. Basically, they don't care about customers at all. I experienced all sorts of problems and the sales manager wouldn't even come out to apologize to me. Also, if you need to special order a vehicle, do it through Volvo USA directly. AutoNation Volvo San Jose lies about placing orders. Was told twice they'd place my order only to discover they hadn't done so. Was given a delivery estimate of 2 months and it took over 8!!! No apologies. No discounts. Only pressure to pick up the car immediately before they sold it to someone else. Just save yourself the hassle and avoid this place at all costs! More

Incorrect Information - related to warranty and Keypoint We recently bought 2017 Volvo XC60 , They misguided us on the warranty from the beginning , until we already started signing the papers. They also mis We recently bought 2017 Volvo XC60 , They misguided us on the warranty from the beginning , until we already started signing the papers. They also mis guided us to go with Key point vs our recommended Bank/Credit union , we were told we will get another .25 lower when we set up auto pay. which is not the case. Don't know how to trust them , on what else they told. Until I figure out how true or false the other information is. More

Jeff Cox was very helpful and knowledgeable Jeff Cox was very knowledgeable, helpful and patient in explaining and demonstrating to us the of XC60 SUV, and even took us to test drive the SUV mor Jeff Cox was very knowledgeable, helpful and patient in explaining and demonstrating to us the of XC60 SUV, and even took us to test drive the SUV more than once. He was direct to the point and very efficient in handling the search and the special discounts. Although in the end we didn't make a decision to purchase due to other personal reasons, Jeff was very friendly and considerate in our final talk. There is no pushes and pressure in the whole process. Other salesmen there were also friendly and helpful in answering our questions. We enjoyed the shopping experience at Volvo San Jose. More

They sold me a car without a title. I purchased a $41,000 used car from Autonation Volvo of San Jose on November 13, 2016. It had been listed for sale since September 10, 2016. It is n I purchased a $41,000 used car from Autonation Volvo of San Jose on November 13, 2016. It had been listed for sale since September 10, 2016. It is now January 11, 2017 and I still do not have a title and am unable to license the car. As it turns out, they sold me the vehicle when they did not yet have a title to it and were therefore not the legal registered owners. In fact, they did not even get a title to the vehicle until Monday, January 9, 2017. This is 4 months after they put it up for sale. Imagine my surprise. Now multiply my surprise by the fact that I have been unable to get a return phone call or email from anyone at Autonation to address their questionable (if not illegal) act. All my voicemails and emails to the salesman, the sales manager , the finance manager and the general manager of the dealership have so far gone unanswered. If they understood the concept of customer service or if they possessed even a modicum of ethics, this situation could have been averted and I would not be spending time warning you about this dealer. They got my $41,000 and all I got was a car without a title. I didn't even get a lousy Autonation T-Shirt. My advice: If you are in the market for a Volvo, when you get to Autonation Volvo of San Jose, keep driving. More