AutoNation Volvo Cars San Jose

The service from this dealership was great with high quality and professionalism. The service scheduling is convenient to customer. Service was super from Jamie. One thing I noticed that service depar quality and professionalism. The service scheduling is convenient to customer. Service was super from Jamie. One thing I noticed that service department employee did not wear masks in the office area when talking with customers although the Santa Clara county recommended masks inside the building (a recent COVID policy change, 2 days ago). Hope they can follow the most updated COVID guideline. More

All I can say is this dealership was amazing. Customer service top notch. Joe in parts dept.very helpful,5 star quality service.jayme in service dept ,another 5 star customer service...I had to buy a new service top notch. Joe in parts dept.very helpful,5 star quality service.jayme in service dept ,another 5 star customer service...I had to buy a new key,and have it programmed, and towed to dealership the car was so dusty dirty on the outside these amazing people washed my car spotless, if that isn't quality service I don't know what is .....thank you all it made my day!!!! Richard bebee More

Was looking to purchase a 2021 XC60 T6 Inscription and add some accessories. Initiated the process through the American Express Platinum New Car Buying Service and was immediately sent offers competitive add some accessories. Initiated the process through the American Express Platinum New Car Buying Service and was immediately sent offers competitive with other cardirect and truecar numbers, which was real since they had a rarer color I wanted and would have to drive in from Oakland. Internet sales manager immediately tried to back of the guaranteed savings price sent through the Amex program, then had an associate get in touch to finalize and this dude ghosted me for 24 hours only reaching out after I declined the test drive appointment I had tentatively scheduled (I sent a detailed email stating I wanted all the paperwork and deal docs completed before I drove to San Jose so we are not inside for a long period of time given COVID and that type of process is anachronistic in the internet age. Overall I would avoid this dealer unless you want to pay European luxury car prices for a cheap domestic used car dealer experience. More

DO NOT SHOP HERE. This dealer fits every underhanded stereotype of a used car dealer. We should have read more reviews before looking here for a used car. We came in to look at a used Hyundai Santa stereotype of a used car dealer. We should have read more reviews before looking here for a used car. We came in to look at a used Hyundai Santa Fe. Our sales person, Larry, was very nice and we have no issues with his service at all. We sat down with him and looked at the report on the car - we were told one reason to shop at an Autonation dealership is confidence the car has been thoroughly checked out - in Autonation’s exact words: “No Worries, We've Inspected It. Thanks to a rigorous inspection process and a vehicle history report, you can rest assured that this vehicle is Worry Free.” It was disclosed on the inspection sheet that the car needed new shocks but that everything else was good to go. We bought the car and drove it directly to our trusted mechanic who did a thorough inspection - and found $1,744.06 worth of issues, some quiet serious including the bolts holding the turbo engine were missing, a serious engine oil leak and a large nail in one of the tires plus numerous smaller issues that while not as dangerous should have been disclosed. I went under the car with the mechanic and these were easy to see. It is a used car so we expected there to be some issues - BUT, we expected any issues to be declared so we knew what we were getting into. We immediately contacted the dealer to ask that they fix these items or refund the money for us to fix them. We were told we needed to deal with the manager Aslam Ebrat but email after email and call after call went unanswered. Finally, after the no hassle return window was over, he called us back. After much discussion he told us he would pay for the items that should have been picked up in their inspection and to have the mechanic create a new invoice excluding the items he would not pay for. We immediately sent him an email confirming what he had agreed to, he did not respond to that. We sent him the new invoice. Again no response for days. Finally hear back and he says he didn’t agree to pay for these items. Sigh. Over a week had passed now, a week in which we weren’t looking for a different car because Aslam had agreed to make this right and now we were in a real bind, we needed a car and wouldn’t have time to find another. They sent us a check for a few small items he now says is what he agreed to (again we had emailed right after the phone conversation with the list of items he agreed to fix and had no response) but left us on the hook for the major repairs. Just a really terrible experience. Will never shop there again and strongly recommend no one else does as well. We will be contacting Autonation as well. More

I had a terrible buying experience when purchasing an XC 60 T8. I test drove the car and negotiated a price for the lease, brake protection and excess wear and tear. I was told the car would be ready for m 60 T8. I test drove the car and negotiated a price for the lease, brake protection and excess wear and tear. I was told the car would be ready for me the next day. I did all the financing online so I expected to sign and drive. When I arrived, the car wasn’t ready and they did not honor the pricing for the extras I was quoted the night before. The manager on duty was no help and said there must have been some miscommunication. I left the dealership and he called me back and convinced me to come back to do the deal. On my way back, I received a call informing me the car now needed a software update and I could not drive off that day. I immediately emailed the General Manager who called me the next day. She insisted I was wrong and there was some miscommunication on my part about the quote for the extras. Volvo sells its protection plans. In expensive packages. I don’t like it. I took delivery of the new car and the one bright spot was Dustin, who went over every detail and feature of the car. he was awesome. Five stars ⭐️ ⭐️⭐️⭐️⭐️for Dustin. One ⭐️ for the overall experience and response from management More

The sales department is lovely. However, the services department is atrocious. The WORST customer service I have EVER experienced. If I could return my car to avoid coming to this service department I wo department is atrocious. The WORST customer service I have EVER experienced. If I could return my car to avoid coming to this service department I would.... I might even pay for them to take my car back... It's THAT BAD.. if I could give negative stars I would. They don't even deserve one star.... More

It was nice experience Very Good Experience Mr Yoon Shin explain all technical details about car. we are very much happy for service. Very flexible payment method. overall Very Good Experience Mr Yoon Shin explain all technical details about car. we are very much happy for service. Very flexible payment method. overall is very good place. More