AutoNation Volvo Cars San Jose
San Jose, CA
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Made an appointment to see a specific car. Drove 45 minutes to see it, when I arrived it was being sold to someone else...No call to cancel or anything. They then asked me what I would like in Drove 45 minutes to see it, when I arrived it was being sold to someone else...No call to cancel or anything. They then asked me what I would like instead. What's the point on making an appointment? More
Working with Sami was an absolute pleasure! Sami is extremely patient, I never felt pressured to make a decision, and most importantly, a professional - who knows the car business inside and ou Sami is extremely patient, I never felt pressured to make a decision, and most importantly, a professional - who knows the car business inside and out. The buying process of my volvo took may be 3weeks. The best part – Sami stayed in touch with me the entire time which only made the buying experience even more enjoyable. I highly recommend you talk to Sami if you are considering buying a new or previously owned automobile. Also, Alexander was quite helpful during transaction part of the process. Alexander clearly explained each and every agreement and why its required to sign. Overall it was a pleasant experience. More
I made an appointment to take my XC40 for a factory recall. The appointment was made on April 14, 2022, for a service date of May 31, 2022, at 7:40 am. I live in Santa Cruz, so I had to leave my hous recall. The appointment was made on April 14, 2022, for a service date of May 31, 2022, at 7:40 am. I live in Santa Cruz, so I had to leave my house at 6:30 p.m. to get there in time for my "appointment". When I arrived at the dealership, the service advisor (don't know his name, he never introduced himself) told me that they didn't have the parts for the recall (the appointment was made six (6) weeks prior), only two service technicians were working that day, and there were approximately 20 people ahead of me. I left the dealership. I sent an email to them explaining my experience and asked them to contact me. I've not heard anything. At first, I thought my experience might be an anomaly, but after reading all of the 1-star reviews (and there are a lot of them!), I suppose it's not. I scheduled another appointment for June 30, but after reading everyone else's reviews, there's no way I'm taking my car there. This place is horrible! More