AutoNation Volkswagen Mall of Georgia - Service Center

I had strange problem. Front door actuator. Had to be replaced. Turned out it was very expensive parts and labor, but and door is opening and closing fine Front door actuator. Had to be replaced. Turned out it was very expensive parts and labor, but and door is opening and closing fine More

This is my go to dealership for all of my car needs. I find the advisor and service team to be fast, friendly and very communicative. I find the advisor and service team to be fast, friendly and very communicative. More

I was pleasantly surprised at how amazing my experience was at the dealership. Asmir was incredible with taking care of my vehicle. He keep me updated and honored the coupon from the site. I asked if a car was at the dealership. Asmir was incredible with taking care of my vehicle. He keep me updated and honored the coupon from the site. I asked if a car wash was included and he said yes. I mentioned I was glad because a bird had pooped on the car. When I went to pick up my car, he let me know he pressure washed the spots. I was so impressed how he went above and beyond to do that. He didn’t try to get me to add services or buy anything extra. In fact I told him the last place I went to said I needed some items, he reviewed everything and no everything looks good. I was shocked because my fear and I know of people won’t get their car serviced at a dealership because they worry about add ons and the price. Asmir being helpful and honest has made me want to continue to bring my Taos here. Best experience. Oh and he had the coolest pens they looked tools at his desk. If you need service, he’s your guy. More

Quinten and Brian always take great care of me. They both provide clear explanations of the work that is being done and help with planning future service visits. I recently had issues with a bat They both provide clear explanations of the work that is being done and help with planning future service visits. I recently had issues with a battery which I brought from the dealership about 2 years ago. The battery was defective and they stepped up to replace it free of charge. Top notch service! More

Traveling from out of state, our VW Golf was towed to this location on Sunday with a suspected serpentine belt issue. People were nice, but having to wait 2 - 3 weeks for a service tech to even to look a this location on Sunday with a suspected serpentine belt issue. People were nice, but having to wait 2 - 3 weeks for a service tech to even to look at the problem was impossible for us. Had it towed to another VW repair shop. Gave a 2-star because they were nice, but 2 - 3 week wait to get a diagnosis was ridiculous. More

I have a very good experience with this dealership as to the services rendered with my vehicle. They are very professional and very efficient. the services rendered with my vehicle. They are very professional and very efficient. More

First time ever at Volkswagen showroom and found amazing service by Mr. Asmir. Planing to get next car from the same dealer Tufail Ahmad service by Mr. Asmir. Planing to get next car from the same dealer Tufail Ahmad More

I like the dealership and the service agents. Always friendly and can easily grab a shuttle if needed. Always friendly and can easily grab a shuttle if needed. More

I am not one to leave reviews but after my experience with my AutoNation Volkswagen this needs to be know. We had a Great experience buying our first ever Volkswagen. 2022 Tiguan SEL-R is a great vehic with my AutoNation Volkswagen this needs to be know. We had a Great experience buying our first ever Volkswagen. 2022 Tiguan SEL-R is a great vehicle minus a few issues. That's where the GREAT experience stopped. So the "Lane assist not available" has been a major issue since buying the car. It will beep every few seconds for hours. No matter what we do it will not stop, cleaning window, camera, nothing. We took the car in to repair this issue where the replaced the steering wheel and reset the radio as the radio would at times just say "loading" but would never actually load. So, the service tech called and said the car was ready and we could pick it up in the morning. We asked for it to be washed while it was there, which they usually do anyway. Drove an hour and 25 minutes and the car was not ready, with no call or anything. This happened two days in a row and the car never saw the carwash. However, being a 23 years retired Army Soldier I took it with a grain of salt even though I was pretty frustrated. The issues were fixed for about a year and the lane assist dinging started again. Here is where my issue is. I cannot get anyone to return my calls about this issue. Not the service manager, not the sales manager, not the dealership leadership, no one. Lots of undelivered promises on their website about customer service. The sweet girl who answers the phone always promises someone will get back with me. I am a simple person but this is crazy to the point that we are about to trade in this vehicle for something else. We were so excited to have a Volkswagen and still are but after this issue with the lane assist and even more the poor, nonexistent communication with dealer leadership has taken it course. So, buying experience was great but that is where it ended. More

Great Service Consultant, Great Technicians. Got to my vehicle quickly and charged a fair price for the repairs. By the look of the service lane, these folks are very well trained. Got to my vehicle quickly and charged a fair price for the repairs. By the look of the service lane, these folks are very well trained. More