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AutoNation Volkswagen Las Vegas - Service Center
Las Vegas, NV
233 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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233 Reviews of AutoNation Volkswagen Las Vegas - Service Center
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July 14, 2020
If I can give them a zero star rating I would. There is nothing but liars and thieves at Volkswagen on Sahara. My check engine light came on before my registration was due of course. So I took my car in to nothing but liars and thieves at Volkswagen on Sahara. My check engine light came on before my registration was due of course. So I took my car in to get fixed. After they assured me they “fixed” the problem. I still failed my smog tests. After another day of headaches and arguing with the service guy. They assured me once AGAIN it was fixed. And as a gesture of good will... the Manager offered me a free oil change and interior detail. Which I thought was so more then generous. And I was blown away. Almost ashamed at how I “Karen’d” out on these men. I finally passed my smog and continued on with my life. I cashed in on my “free oil change and detail” only to find out now... that my car has ZERO OIL in it. And is potentially causing problems now. I took my car to Volkswagen in Henderson and they couldn’t find any leaks or issues. Just no oil... mind you it is now July 2020 and I was furloughed and quarantined for about half the xxxx year... which meant I barely drove my car... which basically means how the eff do I not have oil in my car. Riddle me that. I’m beyond pissed. More
by JJin
Employees Worked With
Mark. And the manager I can’t remember.
July 01, 2020
Best service advisor ever! Charlotte Wilson is an awesome service consultant! We had an issue with a newly purchased 2017 VW at another dealership. Charlotte went to bat for us Charlotte Wilson is an awesome service consultant! We had an issue with a newly purchased 2017 VW at another dealership. Charlotte went to bat for us with the other dealer and got the problem resolved properly, not just a band-aid. Without her help, we would have had to spend $2000+ out of pocket to get the problem fixed. I HIGHLY recommend this dealership and especially Charlotte! Thanks for getting my cute little 2017 Golf fixed! More
by lesp521
Employees Worked With
Charlotte Wilson
February 06, 2020
LEMON CAR!!!!! My car engine is totally destroyed due of the timing chain been defective. I brought my car to the Dealership that the lady from VW Care advised me to My car engine is totally destroyed due of the timing chain been defective. I brought my car to the Dealership that the lady from VW Care advised me to go , so I can use my extended warranty. I pay the dealership $100 to do diagnosis and 3 hour later they call to ask for additional $450.00. I asked on the phone why they want additional money and I've been told that they want to open the engine to see the damages on the engine by itself. I asked then what damage the engine and they confirm that it is the timing chain fail. I do not see a point to pay from here more because VW has to be charged for additional diagnose not me! I call VW care and they did a conference call with the dealership and they denial that they told me about the timing chain - WHAT THEN THEY DIAGNOSE THE PREVIOUS DAY FOR MY $100.00 - what they did - they claim nothing!!!!?! I do not know anybody that charge $100.00 for nothing - they play games!!!! Me and my husband took pics of the timing chain and the 2 cylinders that we had access to observe without opening the engine and went with the pictures to an other auto service place - right away from there without the car been present the service tech told us that the chain fail and the cylinder has a crack and the whole engine is for replacement! So tell me now again what the CERTIFY VW SERVICE tech did for my $100.00 for 3 hours?!!!!!! From the VW dealership they denial to open a claim or to get my personal claim # with VW CARE without paying them additional $450.00 although VW has been sue for this timing chain in court and they KNOW pretty well that they have problem with this vehicle - they sold me a LEMON CAR!!!!!! I will never - ever again buy VW in my life!!!!! Before that there was an oil leak that the same dealership could not fix twice!!!! The second time my husband stay half day under the car to find from where it leaks and wanted a special permission to show the place to the servicing tech - although they have been pointed where the leak is they repair different stuff on the car to squeeze money from the warranty company and never fix it! More
by Ina Koleva-Vasileva
Employees Worked With
The service manager - Vincent and Rayan
May 29, 2017
The best services from Mark Daddario I got a best services from Autonation Las Vegas for my third vehicle VW Passat especially this year , and thank you for Mr. Mark Daddario take care my I got a best services from Autonation Las Vegas for my third vehicle VW Passat especially this year , and thank you for Mr. Mark Daddario take care my car as his own . More
by Tammy Wang
Employees Worked With
Mark Daddario
November 21, 2016
Service Dept. Was great! My aunt and uncle were passing through in a 1986 Vanagan and their headlights went out. Steve gave us a quote and an estimated time to complete. The My aunt and uncle were passing through in a 1986 Vanagan and their headlights went out. Steve gave us a quote and an estimated time to complete. The work was completed quick and the cost was less than quoted. Communication was great and service was excellent. I thought they'd be stranded for much longer being that the vehicle was older, but they had two mechanics that knew that vehicle very well. More
by Annaj703
Employees Worked With
Chad Bartel
August 07, 2016
Stay away! The only reason I haven't sued them is because there is a helpful sales guy, Robin. If it wasn't for him, they would deserve zero stars. Their service The only reason I haven't sued them is because there is a helpful sales guy, Robin. If it wasn't for him, they would deserve zero stars. Their service department is a combination of incompetence and dishonesty. I had my jetta towed in for what should have been an easy 3 hour job, but after a week later they gave me the car back and I ended up stranded again because of the same issue only 2 hours after picking it up from the service department... Janine, the service manager, has no management or customer service skills. My car still has issues that I think are related to those terrible repairs and I am still waiting for the reimbursement check that they promised. Between the fact that VW lead me to believe I was buying a "green car" that is actually polluting 10 to 40 times what the EPA allows and the fact that their local "reputable" dealer is dishonest, I decided that while this is not my 1st VW, it will be my last. More
by Estebanz
Employees Worked With
Janene
March 22, 2016
Nightmare Dealer This dealer takes no accountability for their actions. I had multiple reoccurring issues which now has resulted in major problems for my VW. The deale This dealer takes no accountability for their actions. I had multiple reoccurring issues which now has resulted in major problems for my VW. The dealer was sloppy in dealing with matter & refused to accept responsibility. Terrible service. More
by Rob_Vegas
Employees Worked With
Justin
June 23, 2014
Perfect Great Job, I was verry happy with my service, they give me a rental car, the car was fix the perfect. The Gm can ask if i need anything, in furture i Great Job, I was verry happy with my service, they give me a rental car, the car was fix the perfect. The Gm can ask if i need anything, in furture i will car there again the personal touch is everthing.. More
by chefemklein68
Employees Worked With
Justin
June 16, 2013
Estimate to do service was almost $4000 for timing belt, electrical sensors, and other misc. service. Findlay did the same list for $1400. They said my beetle couldn't be aligned without new strut bushings, electrical sensors, and other misc. service. Findlay did the same list for $1400. They said my beetle couldn't be aligned without new strut bushings, but Findlay said they were fine and able to align. I don't like overpricing and lies. More
by Katreiss
Employees Worked With
Lisa
April 23, 2012
DESERT v.w. 6375 W. Sahara LV. NEV. I have had the DESERT v.w. 6375 W. Sahara LV. NEV. I have had the pleasure of dealing with Chad Bartel for the service of my vehicles for several years. Chad has DESERT v.w. 6375 W. Sahara LV. NEV. I have had the pleasure of dealing with Chad Bartel for the service of my vehicles for several years. Chad has always exhibited a professional and curtious demeanor when dealing with me. Each and every time I have come into the Service Department I have been treated with the utmost respect and have been made to feel as if I am his top priority, whether it was for a simple oil change or a more complex problem. He has always gone out of his way to make sure that I am satisfied with the job performed, going above and beyond the normal duties of a Service Advisor. When Chad knew that I was considering purchasing a new vehicle he introduced me to Danielle Karp-Olknine in the Sales Department and it was through her that I purchased a new 2011 VW Jetta TDI in October of 2011. My vehicle is always clean and presented to me as if it was coming off of the showroom floor for the first time. I would and have recommended Desert VW Service Department to my family, friends and co-workers and will continue to do so. I have complete faith and confidence that Chad Bartel will make sure that my vehile is cared for as if it was his own. Chad Bartel is a true professional in his field. Sincerely, Henry Wheetley More
by Henry Wheetley
Employees Worked With
Chad Bartel, Chad Bartel, Danielle Karp-Oiknine
