AutoNation Volkswagen Las Vegas - Service Center

it was a pleasant experience thanks to the person who attended me and made sure everything was ready attended me and made sure everything was ready More

The car was ready in half the time expected. The wash was more thorough than any other dealer. Sabrina spent a lot of time researching questions and advocated for a positive outcome for myself The wash was more thorough than any other dealer. Sabrina spent a lot of time researching questions and advocated for a positive outcome for myself, and I observed the same for other customers by her while I was in line. More

At the beginning it was a little choppy, too many questions, registration, warranties, what's included and what's not included in your extended warranty. But now, it's a walk in the park, so I'm very questions, registration, warranties, what's included and what's not included in your extended warranty. But now, it's a walk in the park, so I'm very happy to be with Volkswagen AutoNation, I will definitely shop here for a newer car. More

The rep I spoke to, Raymond accused me of missing my 30,000 mile oil change instead of asking me if it was done. I bought the truck with 33,000 miles on it so it was done at a different dealership. My h 30,000 mile oil change instead of asking me if it was done. I bought the truck with 33,000 miles on it so it was done at a different dealership. My husbands also she it changed in 2022. After I explained this to him he wasn’t as friendly with me as when we started. He kind of ignored me. More

Great customer service and vehicle service! They are always reliable and great to work with. They are always reliable and great to work with. More

They preformed the services I asked for and recommended additional services based on what they found when inspecting my car. They did a great job. additional services based on what they found when inspecting my car. They did a great job. More

Sabrina (my service writer) is very friendly, answers messages quickly and kept me updated on my card status throughout my appointment. messages quickly and kept me updated on my card status throughout my appointment. More

Thank you Volkswagen autonation for having ms. Kim on my side I would recommend to my family and friends. Thank you ms. Kim Kim on my side I would recommend to my family and friends. Thank you ms. Kim More

Honestly horrible experience here. Service manager doesn’t know what he’s doing, i went to the other dealership in town after autonation couldn’t find what was wrong with my car and th Service manager doesn’t know what he’s doing, i went to the other dealership in town after autonation couldn’t find what was wrong with my car and they told me multiple things i needed to get done when i had asked the previous dealership (autonation) to do an inspection in the first place. I ended up paying $120 for autonation plus the gas in a loaner just for the rattling problem i was experiencing to not be fixed. I went to get my car when they said it was fixed for it to not be fixed - it literally took me to the first stoplight to notice the rattle once again. They gave me a loaner car that had wingstop garbage?? The next morning the service manager calls to ask me to come back and show them the noise because “my hum is your buzz” Like figure it out. I obviously grabbed my car from them then because i wasn’t driving 40 minutes to show them an extremely obvious noise that they said they had fixed in the first place? I will never go here again. My service girl Kim was nice and gave me great service though, the only reason I’m giving any stars. Findlay VW (the other dealership in town) ended up finding my problem was safelite not doing my windshield repair correctly, which i had told them i recently had that done when i brought it in. More

Jeffery, desert Volkswagen is always upfront and fair. Although I did not get the service due to cost and got rid of the car he did a complete inspection at a reasonable cost. If you’re looking for great Although I did not get the service due to cost and got rid of the car he did a complete inspection at a reasonable cost. If you’re looking for great service department will see Jeffrey at Desert Volkswagen. More