Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
AutoNation Volkswagen Las Vegas
Las Vegas, NV
442 Reviews
VW Dealer in Las Vegas, NV
Proudly serving the areas of Las Vegas, Henderson, Spring Valley, and Paradise, AutoNation Volkswagen Las Vegas is your go-to destination for all things Volkswagen. Featuring an extensive selection of new and used Volkswagen vehicles, exclusive lease specials, a wide array of financing options, and a state-of-the-art service center, AutoNation Volkswagen Las Vegas has you covered. From our friendly sales associates to our expert service technicians, the team at AutoNation Volkswagen Las Vegas will make every visit both pleasant and productive.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday Closed - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 442 reviews
April 14, 2011
I own a 2009 VW Routan 4.0L SEL Premium with the Sachs/Novimat Self Leveling Suspension. The rear passenger side is leaking and I took it in to the Volkswagen dealership (Desert Volkswagen, W. Saha Sachs/Novimat Self Leveling Suspension. The rear passenger side is leaking and I took it in to the Volkswagen dealership (Desert Volkswagen, W. Sahara, Las Vegas) to replace it under warranty. The service department's answer: Oil seepage around shocks is normal. This statement came after they inspected the Nivomat Self Leveling Suspension visually! They didn't even test it under load condition. I contacted a Volkswagen NA customer care advocate and didn't get support there either. Thanks Volkswagen -great support and warranty. 04/26/2011 Update: I got contacted by David the GM at Desert VW and from there on everything went realy smoth. He set up an appointment with a VW technical qualtity engineer, himself and me on 04/26/2011. My problems with my Nivomat self leveling suspension (rear) are in the process off getting solved (parts need to get in before they can exchange them on my car). I learned somthing too: I should have talked to the manager instead of leaving frustrated with the service department's response or trying to get it solved with a VW NA customer care advocate. It looks to me that VW dealerships have it a bit harder to justify a replacement of a faulty part under warranty - that's something I didn't know coming from bimmers. I got under the impression that the service department ignored my problem under warranty. Thanks again David for contacting me, giving the chance to show the problem to the VW quality engineer (great guy btw) and find this solution. Based on the new experience and outcome I've adjusted my review rating More
by firebirdVW
Employees Worked With
Customer Service, David Durrill
July 23, 2009
The Desert Volkswagen Service Manager was very friendly and helpful. After having a very bad experience with another Volkswagen dealer, my wife and I were pleased to discover that all dealers are not the s and helpful. After having a very bad experience with another Volkswagen dealer, my wife and I were pleased to discover that all dealers are not the same. Our car was fixed properly and we were not charged a penny. We will be loyal customers to Desert Volkswagen in the future. More
by DavidDolan
Employees Worked With
Service Manager, Mark Gilmore
