AutoNation Volkswagen Las Vegas

Staff were very helpful and polite Love the part where they wash your car after serving. they wash your car after serving. More

Recall of the Taos was protracted due to parts unavailablity. Then crapped out after redelivery, creating a very unsafe situation. Service rep was understanding, helpful and cooperative. unavailablity. Then crapped out after redelivery, creating a very unsafe situation. Service rep was understanding, helpful and cooperative. More

I have to say I’m a little disappointed in the service I received. Purchased a certificated 2019 Tiguan SEL R-Line yesterday. One of the features that sold me on the car (CARNET) will no longer work after F received. Purchased a certificated 2019 Tiguan SEL R-Line yesterday. One of the features that sold me on the car (CARNET) will no longer work after Feb 2022 on all VW’s 2019 and older. I spoke about the app with my salesman (Anthony) who never mentioned to me that it wouldn’t work soon. Had I known this I would have bought the 2020 they had at the time. Furthermore was really disappointed in how slow they were as I had a cash deal, no financing involved. Should have been a quick process, but was there over 4 hours for a car I had already picked out and was sitting out back waiting for me to pick up. I doubt I will purchase again from AutoNation (specially this location). There is a few other things that bothered me about yesterday but I’m going to leave the review at this, as I don’t want to seem like I’m just complaining to complain. More

My experience summed up- quick, easy, efficient, friendly, I LOVE MY CAR & VW Las Vegas friendly, I LOVE MY CAR & VW Las Vegas More

Charlotte is an EXCELLENT customer service person with a great knowledge of her job and quality great knowledge of her job and quality More

no cosistencey in the repair department 10 or more managers in my time does not give confidence ha ha talk about confidence you asked for a report on at least 5 people who are no longer there managers in my time does not give confidence ha ha talk about confidence you asked for a report on at least 5 people who are no longer there More

Great Customer Service. Took care of all of my car needs. Easy to schedule appt. Easy to schedule appt. More

Mark was very helpful, fast, friendly and professional. They have my parts order for my Tiguan right away, went above and beyond my concern on my car. Got me a free carwash that was special!!! its the Best They have my parts order for my Tiguan right away, went above and beyond my concern on my car. Got me a free carwash that was special!!! its the Best service Dept. in the Valley!!! More

Easy - no pressure, clean facility, they had the specific car that I was looking for, even though dealerships are short on inventory. car that I was looking for, even though dealerships are short on inventory. More

I purchased a Tiguan at the dealership with the navigator broken. Thought it was a settings issue but turned out it was the sensor. The service manager tried to blame me for the broken sensor but I was promi broken. Thought it was a settings issue but turned out it was the sensor. The service manager tried to blame me for the broken sensor but I was promised the repair when purchased. I had to go to the dealership manager for the reconciliation of the repair. And as promised the repair was fixed and my new 2019 Tiguan is in prefect order. I do understand that some people want things free but I was promised that they would repair the item. If it was buy as is and they said at the beginning that I would have to pay for the repair I would have taken that into consideration when purchasing the vehicle. More