AutoNation Volkswagen Columbus

On April 5, 2023 I visited the service center to get my Audi A7 serviced, as I am new to the area and I have always taken my car to Audi. I was told, they were able to perform routine servicing on Audis a Audi A7 serviced, as I am new to the area and I have always taken my car to Audi. I was told, they were able to perform routine servicing on Audis and an appointment was made for the following day. On April 6, 2023, I was told the vehicle was serviced. At this point, I was told EVERYTHING was fine and I was "good to go". On 4/23/2023, I was at a red light and my vehicle cut off. I had it towed to the same Volkswagen, and was told I needed a battery and brakes. At this point I was a little defensive as my car had just been "allegedly serviced". My reply was, "if I need brakes now, then I needed them 2 weeks ago when my car was serviced". I purchased the battery ( to find out later, I did not need to), and exactly 4 days after, my car stopped at another red light and would not restart. My vehicle was towed back to the same Volkswagen. I received a call and was told My car would not start, they tried to jump it, they did not know what was wrong with it, and they did not have the capability to run a diagnostic. At this point, I was even more confused as I had just had my car serviced and was told EVERYTHING was fine! I disconnected the call, as I needed face to face interaction. I arrived at Volkswagen, and was greeted as the lady who drives the Black Audi. I spoke with the employee at the front desk and was informed that they did not know what was wrong with my vehicle, as they were not able to run diagnostic. I was confused and informed him they just serviced my car, and everything was fine. I was told, they do not service Audi's and he did not know why I was told that. This left me feeling violated and confused. Keep in mind as I was there, I saw 2 Audi's pull up to get serviced. After this point, I asked for my keys and had my vehicle towed to another servicing location. where they were easily able to diagnose my vehicle and I was told I needed a starter. After being scammed and having my time wasted I will not be using this shop ever again. Nor will I be recommending them to anyone in the future. I DID NOT NEED A BATTERY. I learned MY CAR WILL TELL ME WHEN A BATTERY IS NEEDED!!!!! 1500 dollars later to fix what VOLKSWAGEN BROKE! More

AutoNation VW Columbus made buying my brand-new car a great experience. Ryan was very helpful and answered all my questions. The overall experience was great and well worth it. I love my new car and I wo great experience. Ryan was very helpful and answered all my questions. The overall experience was great and well worth it. I love my new car and I would highly recommend to anyone. More

Terry was very kind. He kindly responded by using a translator for me who doesn't speak English. He kindly responded by using a translator for me who doesn't speak English. More

Very helpful, efficient, and professional car buying experience. I brought my son with me and they went out of their way to make sure he felt included and comfortable. experience. I brought my son with me and they went out of their way to make sure he felt included and comfortable. More

Terry was ver professional and helpful. He made the buying experience very helpful. We would buy another car from him. He made the buying experience very helpful. We would buy another car from him. More

Awesome experience! My service was handled in a timely manner by professional personnel. I would highly recommend this dealership service department. My service was handled in a timely manner by professional personnel. I would highly recommend this dealership service department. More

Autonation VW has been fantastic for our family. We’ve had no issues with our new Tiguan and Autonation always calls to make sure the car is still doing great. We’ve had no issues with our new Tiguan and Autonation always calls to make sure the car is still doing great. More

Matthew is there to help you get your car serviced, especially with alternatives, options, and consequences. The service team is flexible and approachable. I spoke with the technician as well, and fo especially with alternatives, options, and consequences. The service team is flexible and approachable. I spoke with the technician as well, and found him to be experienced, competent, and thorough. Prices and fees were fair and reasonable. An easy team to work with 8) More

They are wonderful to work with. Always go above and beyond to help the customer. Always go above and beyond to help the customer. More

Because I am a "waiter," the 3. 5 hours was too long in a waiting room that was below zero. 5 hours was too long in a waiting room that was below zero. More