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AutoNation USA San Antonio
San Antonio, TX
148 Reviews
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Showing 148 reviews
April 27, 2022
I’ve been looking for a perfect vehicle, something I want and not something that I’m limited to. Frances Cruz made sure that happened. She provided excellent customer service and made me feel comfortable fro and not something that I’m limited to. Frances Cruz made sure that happened. She provided excellent customer service and made me feel comfortable from start to finish. Plus I left with my perfect vehicle that I wanted. Thank you Frances! More
by Alarque78
Employees Worked With
Frances Cruz
Helpful April 27, 2022
Frances Cruz was such a huge help with helping me find a new car! She’s very professional and made my car buying process easy and smooth.!!! I’m highly recommending her to every person I know! Keep her arou new car! She’s very professional and made my car buying process easy and smooth.!!! I’m highly recommending her to every person I know! Keep her around!!! More
by Dkbrackens
Employees Worked With
Frances Cruz
March 28, 2022
Coming to autonation was the best decision for my auto purchase. It was a hassle free experience. My salesman was easy to talk to. He helped me find the perfect vehicle for my family. purchase. It was a hassle free experience. My salesman was easy to talk to. He helped me find the perfect vehicle for my family. More
by Alice Barrera
Employees Worked With
Mitch Ramirez
March 25, 2022
Let me start by saying this was the most easiest way to purchase a vehicle. Frances & Tarra are sweethearts and very professional ladies. They are there only to help with your wants an needs when buying a purchase a vehicle. Frances & Tarra are sweethearts and very professional ladies. They are there only to help with your wants an needs when buying a vehicle. They truly listen and help in anyway they can so you can drive away in your dream vehicle. So if your in the market for a vehicle Autonation is the place to go. Don’t forget to ask for Frances or Tarra. Thank you ladies I am loving my Subaru!!! More
by The Banda family
Employees Worked With
France & Tarra
March 17, 2022
We viewed a 2010 Dodge Ram 1500 on the AutoNation San Antonio website, and went to go see it on Wednesday night, 2 March 2022. Upon arrival, we were told that the vehicle had been transferred to Austin, Antonio website, and went to go see it on Wednesday night, 2 March 2022. Upon arrival, we were told that the vehicle had been transferred to Austin, was no longer on their inventory, and we should have called first to verify. We were told that the vehicle would be brought back to San Antonio the next morning (Thursday) and could be delivered directly to our home by the afternoon. We completed the paperwork, and they ran a hard pull on my wife's credit and came back with a score of "0" as if she had no credit history. My wife has over 15 active credit cards, all in good standing, and a score of "zero" didn't make sense, but we agreed to an APR of 24% and moved forward with a deposit of $2500. By 3pm, I had not heard from anyone about the delivery, and I called. I was told the windshield had a crack and they had to wait for the glass guy the following morning, the vehicle would be delivered soon after. Friday came with no delivery, no alert, no contact. I called. They then told me that the oil pan had a crack, and it was throwing an error code, so it had to be replaced. We then decided that the truck was not for us since we had not seen it, driven it or been updated on status at all. We contacted our salesperson and Finance Director, and told them we no longer wanted the phantom truck, and wanted a full and immediate refund. Here is a copy of the Sales Guarantee: ************************************************************************* "Money-Back Guarantee Our 1Price Pre-Owned Vehicles are backed by a 5-day, 250-mile Money-Back Guarantee. 1If you decide to return your vehicle, we’ll refund your money. No questions asked." *********************************************************************************************** We were told it would take 24 to 48 hours for the refund to be credited. This occurred on Friday evening, 4 March 2022. As of today, 17 March 2022, we have neither heard from AutoNation, nor received any refund. They have been unprofessional and rude on the phone when we asked for an updated status. We have filed a fraud dispute with our bank. More
by Pepperzonian
Employees Worked With
Tarra and Brian
March 16, 2022
I had a great experience at Autonation. My associate, Mitch, helped me find the perfect vehicle. He made the process from start to finish easy, quick, and he was very straight forward with My associate, Mitch, helped me find the perfect vehicle. He made the process from start to finish easy, quick, and he was very straight forward with me. Overall, I am so happy with my purchase and the experience. More
by hulahulaboo_brenda
Employees Worked With
Mitch Ramirez
March 15, 2022
Straightforward, Quick process, and Best customer service you could ask for. Ask for Trenton! He took care of everything. I definitely recommend them! you could ask for. Ask for Trenton! He took care of everything. I definitely recommend them! More
by Daniel Vasquez
Employees Worked With
Trent, Mitch
February 26, 2022
I contacted AutoNation USA - San Antonio to check the possibility of selling my son's vehicle due to him becoming ill and not knowing if he will be capable of working again. The Vehicle Acquisition Spec possibility of selling my son's vehicle due to him becoming ill and not knowing if he will be capable of working again. The Vehicle Acquisition Specialist worked to determine the lease payoff and offered me a reasonable price. He arranged to purchase the vehicle in just a few days, and the lease was paid off. It was a clean and fast deal. More
by Manuel Morales
Employees Worked With
Rajiv Hernandez
February 10, 2022
My acquisitions representative was Rajiv Hernandez. A most excellent guy. Great process. Friendly staff, great selection of vehicles. Top-class sports cars of all types. Truly the best my wife and I have most excellent guy. Great process. Friendly staff, great selection of vehicles. Top-class sports cars of all types. Truly the best my wife and I have ever experienced. Took an hour tops to seel our car to them. The bank cleared everything in 1 full day. I will continue to do business with AutoNation of San Antonio. More
by Dr.Phillip Clingan
Employees Worked With
Rajiv Hernandez
