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AutoNation USA Phoenix Avondale
Avondale, AZ
87 Reviews
AutoNation USA Phoenix Avondale makes buying a pre-owned vehicle easy. Our 1Price-Pre-Owned vehicles come with a Money-Back Guarantee, 2-Year Included Routine Service and more. Plus, we'll buy your car, no purchase necessary. Now that's easy!
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
Parts
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
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Showing 87 reviews
September 18, 2023
It took almost 2 months of stress, time, and money before I received any Justice. My first experience as a first time car buyer and I was sold a lemon (Benz) to be exact. After days of playing phone tag , we I received any Justice. My first experience as a first time car buyer and I was sold a lemon (Benz) to be exact. After days of playing phone tag , weeks of paying for Uber/Lyft with no reimbursement; the constant humiliation sitting in the center of the building watching others get treated slightly better ( let’s pray their car has no issues). I am a female at a young age just trying to purchase my first vehicle. You would think just maybe I won’t get f’d over? Wrong! On top of that my life was endangered the second I got in the vehicle. It took more than one technician/mechanic from 3 different places (Sun Devil Auto , RepairSmith-Autonation, Mercedes-Benz of Arrowhead) each confirming MULTIPLE……….issues. Specifically SAFTEY issues. Everything I am sharing was not unsaid. I drove and took Ubers going back and fourth speaking to 10 people 2/10 being (AutionNation, inc & Westlake Finance). 6 different associates 1 GM 1 who just became a manager & had no prior knowledge of my situation but took the phone laughing with his coworkers. Thank you for your arrogance and suggestion to go to another Autonation! Your the reason I was directed by them to speak to your Gm & Corporate. I spoke to every single person possible until finally we agreed on a deal. This deal was dragged out. It took the left tire popping off while on the I-10 being only 20 min on the road after just paying more $ & receiving your car from the final dealership that you wait 3 weeks for. I had to pay more money because my warranty refused to pay anymore than they already have for a car they said since the beginning we had to come in contact “ You deserve a new car the mileage from when you drove it off the lot does not match the MANY issues that is on this vehicle.” I was told the deal we just made had to be rediscussed. Since damage occurred to the car and this was 2nd time. Each being after the car gets fixed. Which is what they wanted and told me I had to do in order to receive my end of the deal. It not only took weeks to get done but my life becomes endangered AGAIN police having to help each time. Stating themselves “ This is a lemon car and am I aware of Lemon Law? “ Every mechanic & technician that came in contact with the car stated it had saftey issues and the dealership didn’t care to listen. “Unfortunately” was the only answer. Imagine that. You go to get your first car and it’s been nothing but a pain mentally and let’s thank God physically I am okay when every incident occurred. I was a paying customer that didn’t hesitate to give them the money. I gave $3k the first day trusting their words that I didn’t need to test drive due to them only selling certified safe cars. Yet the car was only on the lot for 1 day prior to me seeing it. The fan every-time you turn it on you can hear something was wrong or out of place. The sterling alignment was completely off it made me nervous to every-time I had to use it. Which wasn’t much either give about another 3 weeks at max I actually got to drive my car because it was constantly in the mechanic shop. Oh and forget the additional warranty I paid for they didn’t help but stall. Truthfully it could’ve been out of spite due to stating I needed a new car and they refuse to fix it. Overall this was the most heartache xxxx show I’ve ever seen. I finally received a new car but even after putting me through all of this I had to wait with my family for 7 hours we got there at 10am I paid for the tow making sure it showed up with the car same time as me. I get there and a lady is taking pictures of the car. They already knew the situation before I even got there. The process to get my car was so unprofessional I don’t even understand how they could still have business? Even down to things I was told I would get due to the inconvenience didn’t happen. I was a pawn for them. I recommend any other Autonation before this one. More
by Mjackson
Employees Worked With
Daniel Sanchez , Nicole Powalisz, Adam Wickerd, Chris Block
September 17, 2023
Avoid this dealership at all cost! Loan companies refuse to work with them because the sell lemon cars. Staff is rude and does not take the safety they put their customers in seriously Loan companies refuse to work with them because the sell lemon cars. Staff is rude and does not take the safety they put their customers in seriously. The Manager laughs in your face when you express your concerns. Prepare for you to spend all day if you are paired with him as your representative. We sat for 6 hours and he did not tell us when we were waiting for or a status on our processing. Don't expect the General Manager to help deescalate situations , he hides in his office and avoids customers, he is not confrontational.Only way to get anything taken serious is to get law enforcement involved! Pro Tip: If a car you want to see is at the Avondale location, go to another nearby autonation and request them to transfer the car from avondale to you! They can do it in less than an hour, even if you just want to test drive it! More
by Jay Mccoy
Employees Worked With
Adam Wickered, Chris Bock
August 11, 2023
Went to USA Avondale, had an amazing experience! Staff was very inviting and friendly, excellent customer service! Will definitely recommend my friends and family! Staff was very inviting and friendly, excellent customer service! Will definitely recommend my friends and family! More
by Jay Murillo
Employees Worked With
Daniel Zamora
August 08, 2023
This is an utterly dishonest, crooked dealership. I'm an out of state buyer. They repeatedly said I had to pay state and county tax on the vehicle. This is utterly against the law. Even after sending I'm an out of state buyer. They repeatedly said I had to pay state and county tax on the vehicle. This is utterly against the law. Even after sending them their own state tax exemption sheet, they kept at it. STAY AWAY FROM THIS DEALERSHIP.. proceed at your own peril.. More
by csb91k
Employees Worked With
Peter Pasiaokas
July 16, 2023
I was treated with respect and 10 star professionalism from the time I arrived at AutoNation. AutoNation does not try to tag on extra fees to your bill such as 10th and desert protection and things like t from the time I arrived at AutoNation. AutoNation does not try to tag on extra fees to your bill such as 10th and desert protection and things like that and that goes a long way with me. Furthermore, they get you in and out of there very quickly. My experience with AutoNation was definitely top of the line. More
by anthonypfeff
Employees Worked With
Nicole Powalisz
July 03, 2023
Mike and Nicole were such big help for our family as we were looking for our new car. They are knowledgeable, kind, patient, and really took the time to listen and give us what we needed. 5 star service. S were looking for our new car. They are knowledgeable, kind, patient, and really took the time to listen and give us what we needed. 5 star service. Super happy with our new Chevy Traverse!! More
by zuleikaelhage
Employees Worked With
Mike, Nicole
