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AutoNation USA Katy
Houston, TX
625 Reviews
AutoNation USA Katy makes buying a pre-owned vehicle easy. Our 1Price-Pre-Owned vehicles come with a Money-Back Guarantee*, 2-Year Included Routine Service* and more. Plus, we'll buy your car, no purchase necessary. Now that's easy.
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday Closed
Service
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
Parts
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
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Showing 625 reviews
October 06, 2024
I purchased a vehicle on September 21, 2024. Marianna, my salesperson, tried her best to rectify my concerns, so she wasn't the problem. At the time of purchase, I was only allowed to test drive Marianna, my salesperson, tried her best to rectify my concerns, so she wasn't the problem. At the time of purchase, I was only allowed to test drive the vehicle within the parking lot, as it had not yet undergone inspection. Despite this limitation, I was assured that several necessary repairs would be completed, including * a cracked windshield replacement. * Tinting of the windows to resolve the bubbling tint issue. * Completion of the supposed inspection. I was assured the repairs would be finalized by Tuesday, September 24, 2024. When I picked up the vehicle on Thursday, September 26, 2024, the windshield had not been replaced, and after driving the vehicle from September 26th to October 30th, I noticed a persistent noise coming from the dashboard. Given that I was within the five-day/250-mile warranty period, I returned the vehicle on Monday, October 30th, 2024. The salesperson I worked with was very accommodating and assured me that all necessary repairs would be made, including the windshield replacement and dashboard noise. I picked up the vehicle on Friday, October 4, 2024, assuming the issues had been resolved. Unfortunately, while the windshield was replaced, the noise in the dashboard was still present when I drove the car off the lot. I made a U-turn and returned the vehicle. This is unacceptable and poor business practices. I've been lied to and inconvenienced for three weeks by this dealership, and I will return this vehicle and inform corporate for a resolution. Be careful when purchasing vehicles from this dealership. More
by Harrison D
Employees Worked With
Marianna
September 26, 2024
Marcel was good to find a good car for me and my husband. He spent himself personally to fix an issue in our buying process. It has been a pleasure to work with him. husband. He spent himself personally to fix an issue in our buying process. It has been a pleasure to work with him. More
by Roberta
Employees Worked With
Prowell Marcel
September 26, 2024
I had an excellent experience purchasing my car at AutoNation USA Katy. From start to finish, the staff was incredibly helpful and professional. LUIS took the time to listen to my needs and made sure AutoNation USA Katy. From start to finish, the staff was incredibly helpful and professional. LUIS took the time to listen to my needs and made sure I found the perfect car for my budget without feeling pressured. The entire process was smooth, transparent, and stress-free, from the test drive to signing the papers. I highly recommend AutoNation USA Katy to anyone looking for a great car-buying experience! More
by Marshan
Employees Worked With
Luis
September 25, 2024
I recently had an outstanding experience at Autonation of Katy while purchasing a used car. From the moment I walked in, the staff was welcoming and attentive. My salesperson, Ayoub, was knowledgeable and of Katy while purchasing a used car. From the moment I walked in, the staff was welcoming and attentive. My salesperson, Ayoub, was knowledgeable and genuinely interested in helping me find the right vehicle for my needs. They took the time to answer all my questions, provided detailed information about each car, and even encouraged me to take my time with test drives. I never felt rushed or pressured, which made the whole process enjoyable. The financing process was transparent, and they worked hard to find a plan that fit my budget. I truly appreciate their commitment to customer satisfaction. Overall, I highly recommend Autonation to anyone in the market for a used car. Great service and a fantastic selection of vehicles made for a positive experience! Thank you, Ayoub, for making my car-buying journey so smooth! More
by A zamran
Employees Worked With
Ayoub
September 13, 2024
Quick, excellent service. I worked with Robert and Mannie - both were extremely helpful and professional. Got a fair deal for my car and left satisfied. I worked with Robert and Mannie - both were extremely helpful and professional. Got a fair deal for my car and left satisfied. More
by Elbarto150
Employees Worked With
Mannie, Robert
September 10, 2024
My concerns were addressed promptly. All resources and agents were available to assist and provide necessary information and guidance Assessment of car was fair and reasonable Offer All resources and agents were available to assist and provide necessary information and guidance Assessment of car was fair and reasonable Offers made was good and instructive. All agents were courteous and professional More
by bosunrufai
Employees Worked With
Ptah, Kody, Dylan
