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AutoNation USA Katy

Houston, TX

4.8
616 Reviews
AutoNation USA Katy makes buying a pre-owned vehicle easy. Our 1Price-Pre-Owned vehicles come with a Money-Back Guarantee*, 2-Year Included Routine Service* and more. Plus, we'll buy your car, no purchase necessary. Now that's easy.
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15625 Katy Fwy

Houston, TX

77094

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Showing 616 reviews

December 09, 2021

If I could give 0 star I would. After I bought the truck, I had to wait an hour and a haft for it to be clean and there was no gas in it. After having the truck for 3 1/2 hours it caught on fire the Houston More

by adoliver44
Recommend Dealer
No
Employees Worked With
Jason Stokes
Mar 28, 2022 -

AutoNation USA Katy responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (832) 436-0605 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.

November 30, 2021

Tommy Kirk and RJ Williams are awesome. I got the truck I was looking for at the price I was hoping for. They even bought my non running trade in site unseen and sent a truck to pick it up. I definitely will More

by johnjbradshaw
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
RJ Williams
November 30, 2021

This is the second vehicle I have purchased at this location in the past 2 years. They are extremely easy to do business with and in both cases I was able to walk in, test drive, and drive out in < 2 More

by drew
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tommy in sales
November 27, 2021

This was my second experience with them and all I can say is I’ve never had a car buying experience that was as smooth and seamless as this has been. Allen was attentive and asked what we wanted not what he More

by reggiegreaves
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alan Schmitt
Mar 28, 2022 -

AutoNation USA Katy responded

Hi, thank you for sharing your positive experience! We appreciate your recommendation of AutoNation USA Katy and we hope to be of service again in the future.

November 25, 2021

so my buying experience was about a 6/7, after that it went straight off a cliff to a 0/1.... I have personal plates and during the buying process had my sales guy make copies of the plates to register on More

by philgonzales79
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Richard St. Armand (Do NOT use)
November 24, 2021

Great experience.Oscar help me out with getting my first truck .He was first professional and cool ..felt comfortable getting my truck at the dealer More

by Shawnbryan16
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar
Nov 24, 2021 -

Shawnbryan16 responded

So far the best

Nov 24, 2021 -

Shawnbryan16 responded

Beat dealer ship

November 22, 2021

The service representative, Oscar, was very knowledgeable, friendly, prompt, thorough and so responsive throughout the whole process. Very impressed with his professionalism and honesty. He too More

by Naomi
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Rodriguez (not sure of last name)
Mar 28, 2022 -

AutoNation USA Katy responded

Hi Naomi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We appreciate your recommendation of AutoNation USA Katy and we hope to be of service again in the future.

November 20, 2021

I had an absolutely amazing experience. He worked diligently and went above and beyond to make sure we were satisfied. If I could give him a hundred Stars I would. More

by Lexi
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Barnes
Mar 28, 2022 -

AutoNation USA Katy responded

Hi there, we're so glad that we were able to go above and beyond your expectations! Thank you so much for being one of our valued guests and we look forward to your next visit!

November 16, 2021

I had a great experience! Manny was very helpful. Great customer service, process was quick! More

by Jackssydne
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manny, Efran
Mar 28, 2022 -

AutoNation USA Katy responded

Hi, we appreciate you taking the time to leave us a response! Don't hesitate to call us if you ever need anything. Be safe on the road!

November 14, 2021

Our salesman PJ was excellent. Courteous, friendly, and prompt communication. All staff we dealt with were very nice. A very positive transaction and experience. More

by Anonymous
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
PJ, Efrain
Mar 28, 2022 -

AutoNation USA Katy responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

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