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AutoNation USA Katy
Houston, TX
616 Reviews
AutoNation USA Katy makes buying a pre-owned vehicle easy. Our 1Price-Pre-Owned vehicles come with a Money-Back Guarantee*, 2-Year Included Routine Service* and more. Plus, we'll buy your car, no purchase necessary. Now that's easy.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday Closed
Service
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
Parts
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
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Showing 616 reviews
December 09, 2021
If I could give 0 star I would. After I bought the truck, I had to wait an hour and a haft for it to be clean and there was no gas in it. After having the truck for 3 1/2 hours it caught on fire the Houston I had to wait an hour and a haft for it to be clean and there was no gas in it. After having the truck for 3 1/2 hours it caught on fire the Houston fire department stated that it was and electrical fire. More
by adoliver44
Employees Worked With
Jason Stokes
November 30, 2021
Tommy Kirk and RJ Williams are awesome. I got the truck I was looking for at the price I was hoping for. They even bought my non running trade in site unseen and sent a truck to pick it up. I definitely will was looking for at the price I was hoping for. They even bought my non running trade in site unseen and sent a truck to pick it up. I definitely will buy my next truck from these guys. Can’t go wrong with AutoMation USA. More
by johnjbradshaw
Employees Worked With
RJ Williams
November 30, 2021
This is the second vehicle I have purchased at this location in the past 2 years. They are extremely easy to do business with and in both cases I was able to walk in, test drive, and drive out in < 2 location in the past 2 years. They are extremely easy to do business with and in both cases I was able to walk in, test drive, and drive out in < 2 hours! More
by drew
Employees Worked With
Tommy in sales
November 27, 2021
This was my second experience with them and all I can say is I’ve never had a car buying experience that was as smooth and seamless as this has been. Allen was attentive and asked what we wanted not what he is I’ve never had a car buying experience that was as smooth and seamless as this has been. Allen was attentive and asked what we wanted not what he was willing to give us. We told him what we wanted and he made it happen no questions asked. Recommend everyone to at least give them a try. More
by reggiegreaves
Employees Worked With
Alan Schmitt
November 25, 2021
so my buying experience was about a 6/7, after that it went straight off a cliff to a 0/1.... I have personal plates and during the buying process had my sales guy make copies of the plates to register on went straight off a cliff to a 0/1.... I have personal plates and during the buying process had my sales guy make copies of the plates to register on the new car, I mentioned it to him over 5 times during the negotiation process and to the finance guy at least 3.... WELL guess what!!!? the day comes for me to pick up what i thought would be only my registration tag; NOPE!!!!! I had new plates (which i didnt need or want) and a registration tag. I told the person that went to get my tag that there was a mistake and he went to get my original sales guy Richard St. Armand (steer clear of him) who after a short argument tossed the new registration and plates at me and basically told me it was my problem and to go incur extra costs at the DMV and that if i brought back the receipt i'd get my money back from autonation usa katy. HUH!!!!????? I wasnt born at night much less last night so without something in writing or on video of dealership management telling me that they would do that (none of them would do that, i asked) i wasnt taking possession of the tag or plates. I was guaranteed by someone who claimed to be a manager that the issue would be solved and i'd get a call back by that evening. Next day rolls around no call or e-mail, so I make a phone call to a client who has a friend at Autonation and that evening i get e-mail from my sales guy (Richard "4 thumbs down" St. Armand) apologizing for the mess up only not his behavior and telling me they will only reimburse me $3...ARE YOU KIDDING ME????!!!!! WOW!!!!!!!! This experience has reinforced why i dont do business with anyone who i dont know and has been the 2nd worst experience ive had next to buying a vehicle out of Oklahoma at Dick Bailey Auto Group. STAY far away from them too!!!!! More
by philgonzales79
Employees Worked With
Richard St. Armand (Do NOT use)
November 24, 2021
Great experience.Oscar help me out with getting my first truck .He was first professional and cool ..felt comfortable getting my truck at the dealer truck .He was first professional and cool ..felt comfortable getting my truck at the dealer More
by Shawnbryan16
Employees Worked With
Oscar
November 22, 2021
The service representative, Oscar, was very knowledgeable, friendly, prompt, thorough and so responsive throughout the whole process. Very impressed with his professionalism and honesty. He too knowledgeable, friendly, prompt, thorough and so responsive throughout the whole process. Very impressed with his professionalism and honesty. He took a lot of time to get the transaction done, even when he had to manually enter info when there was a glitch in the system. I would definitely recommend Auto Nation because of Oscar! More
by Naomi
Employees Worked With
Oscar Rodriguez (not sure of last name)
November 20, 2021
I had an absolutely amazing experience. He worked diligently and went above and beyond to make sure we were satisfied. If I could give him a hundred Stars I would. diligently and went above and beyond to make sure we were satisfied. If I could give him a hundred Stars I would. More
by Lexi
Employees Worked With
Brett Barnes
November 14, 2021
Our salesman PJ was excellent. Courteous, friendly, and prompt communication. All staff we dealt with were very nice. A very positive transaction and experience. prompt communication. All staff we dealt with were very nice. A very positive transaction and experience. More
by Anonymous
Employees Worked With
PJ, Efrain
