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AutoNation USA Katy

Houston, TX

4.7
630 Reviews
AutoNation USA Katy makes buying a pre-owned vehicle easy. Our 1Price-Pre-Owned vehicles come with a Money-Back Guarantee*, 2-Year Included Routine Service* and more. Plus, we'll buy your car, no purchase necessary. Now that's easy.
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15625 Katy Fwy

Houston, TX

77094

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Showing 630 reviews

February 11, 2022

Alan was absolutely awesome and very professional in every aspect of my deal!! He was very attentive and made the deal happen!! I was not in dealership long at all 2 hours max!!! After two dealer sh More

by aprilt1979
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael finance guy
Mar 28, 2022 -

AutoNation USA Katy responded

Hi, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 08, 2022

The dealer Tommy was a nice guy and tried his best to get me everything I needed More

by Devink
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tommy
Mar 28, 2022 -

AutoNation USA Katy responded

Hi, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!

February 08, 2022

Tommy was great , 10/10 would recommend to anyone looking to buy a used car! More

by eboyd1750
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tommy and Guy that just had first baby
Mar 28, 2022 -

AutoNation USA Katy responded

Hi, we really appreciate your feedback! Thanks for the recommendation, and have an amazing day!

February 03, 2022

Service department cleared codes to prevent CEL from coming in during initial few days of ownership. Will not shop here again, and will report to BBB. More

by David Watson
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Finance Manager
February 03, 2022

Worked with sales rep for a few days. Tried to finance thru dealership. Sales rep pulled my credit and didn’t even check to confirm the vehicle was still available, which it wasn’t. Will not recommend to More

by Rashad641
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Allen
Mar 28, 2022 -

AutoNation USA Katy responded

Hi, we are deeply disappointed by your experience at AutoNation USA Katy. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (832) 436-0605 -- we hope to hear from you soon.

February 03, 2022

Efrain was a great salesman. The process was quick and he made sure I was taken care of. More

by Ashley
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Efrain Washingtone
Mar 28, 2022 -

AutoNation USA Katy responded

Hi Ashley, thank you for taking the time to share your feedback with us. Feel free to reach out to us if you need anything. Have a wonderful day.

February 01, 2022

Excellent Customer Service. I am very happy with the Service I got, especially with Jason Stokes. More

by mmututwa
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Stokes
Mar 28, 2022 -

AutoNation USA Katy responded

Hi, we are pleased to hear you had such a positive experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!

January 29, 2022

Overall, dealership experience was nice and RJ was great, not too pushy and was quite helpful. The backroom financing is typical of most dealerships and will try and push extra warranties on you....which is More

by shawn
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
RJ
Mar 28, 2022 -

AutoNation USA Katy responded

Hi Shawn, thank you for taking the time to share your feedback with us. If you need more help, our team is available to talk -- safe travels!

January 28, 2022

Manny Rosas was awesome in helping my husband and me in getting our newest addition! The entire team worked together to get us the best deal! And, hardly any wait time! I was truly impressed! Thanks! More

by martinez.abi0007@gmail.com
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manny and Jhan
Mar 28, 2022 -

AutoNation USA Katy responded

Hi, thanks for your praise and kind comments about our team. Please don't hesitate to reach out if there's anything additional we can do for you.

January 28, 2022

The dealership was very helpful till I sold them my vehicle and than nothing. They made a mistake and it took 2 weeks to get it corrected. Thank you Elena Lopez More

by Zikret
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert
Mar 28, 2022 -

AutoNation USA Katy responded

Hi Zikret, thank you so much for the positive review! Don't hesitate to call us if you ever need anything. Be safe on the road!

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