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AutoNation USA Katy
Houston, TX
614 Reviews
AutoNation USA Katy makes buying a pre-owned vehicle easy. Our 1Price-Pre-Owned vehicles come with a Money-Back Guarantee*, 2-Year Included Routine Service* and more. Plus, we'll buy your car, no purchase necessary. Now that's easy.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday Closed
Service
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
Parts
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
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Showing 614 reviews
November 08, 2024
Big thanks to Zo and Christian for an amazing experience with my new RAV4 purchase! Christian was super knowledgeable, and Zo in finance made everything easy to understand. Great team—highly recommend! with my new RAV4 purchase! Christian was super knowledgeable, and Zo in finance made everything easy to understand. Great team—highly recommend! More
by Mehmet
Employees Worked With
Zo and Christian
November 03, 2024
I highly recommend to come here to get your new car! !! Summer was a big help and she made sure I I left with a car that best fitted me in all ways one of the best sales man ! !! Summer was a big help and she made sure I I left with a car that best fitted me in all ways one of the best sales man ! More
by Paris Barnes
Employees Worked With
Summer
October 29, 2024
The salesman Luis was great. He was prompt and courteous with me throughout the entire process. The finance manager was very helpful and made me feel comfortable. Service was gr He was prompt and courteous with me throughout the entire process. The finance manager was very helpful and made me feel comfortable. Service was great. More
by donaldrrawls
Employees Worked With
Luis
October 24, 2024
I was quoted a 12k trade in value after being completely transparent on the website where you tell them issues with the car. Upon arriving i was offered 5k for a 7k difference in trade in value. Main thing transparent on the website where you tell them issues with the car. Upon arriving i was offered 5k for a 7k difference in trade in value. Main thing i want is honesty, i could have comprimised but I sat for a hour at dealership for them to tell me they would not honor a written offer. More
by CJ2024
Employees Worked With
Christian
October 19, 2024
SCAM. I found the perfect used vehicle for me at the right price at Autonation in Katy. We live in Louisiana and my parents were passing through Katy, TX I found the perfect used vehicle for me at the right price at Autonation in Katy. We live in Louisiana and my parents were passing through Katy, TX heading home from a trip. My dad asked the manager what needed to be done to lock this vehicle down for me. He said we needed to pay in full. So we wrote a personal check for the full amount right then and there AND signed all the paperwork (title and everything). The dealership stated they needed to do some warranty work on the vehicle as it was a recently acquired used car and that it would be ready for pickup in a week. A week later, we called to see if it was ready. IT HAD BEEN SOLD TO SOMEONE ELSE!!!!!!!!! We discovered that a few days after we paid for it in full, signed all the documents AND they had input all of the info into their computer (bc I started getting their emails), they had sold it out from under us to someone else who also paid for it AND DROVE AWAY IN IT. GONE. My ideal vehicle GONE and I still owned it!!!! We had to get the police and DMV involved. NO RESPONSIBILITY TAKEN BY THE DEALERSHIP OR CORPORATE OFFICES!! We never had anyone call and say "we screwed up." We had to hire a lawyer just to get them to reimburse us the money. Never heard a word from corporate offices. Nothing. Autonation is why car dealers get a bad rap. THEY DO NOT DEAL IN GOOD FAITH! 100000% would never recommend to even my worst enemy. The only reason they got 1 star is because they did give us the money back (almost a month later). Autonation, do better. More
by monicakay02
Employees Worked With
Dawar Ghaznavi, Moody Elkadi, Chris Rudkiewicz, Dan Driscoll
October 14, 2024
It has been a while since I bought a car. The vehicle I was interested in was there and offered at a good price. I was not up sold nor pressured. I was able to thoroughly go over and drive th The vehicle I was interested in was there and offered at a good price. I was not up sold nor pressured. I was able to thoroughly go over and drive the vehicle. All my questions were promptly and calmly answered. I was walked, not rushed through the process. I was pleasantly surprised. More
by Doug
Employees Worked With
Roger
