AutoNation USA Katy

Premium paid for car. Purchase was agreed to on Holiday weekend and after hours. Bank was closed. $6k down payment. I then coordinated in network bank with AutoNation Purchase was agreed to on Holiday weekend and after hours. Bank was closed. $6k down payment. I then coordinated in network bank with AutoNation for remainder of loan. went back following week to drop off check and pick up car as agreed. AutoNation said that bank check (which was in their network, and they had all week to communicate with loan rep) would cause a 10-day delay in me being able to pick up the vehicle. I live approximately 50 miles away, so I had no intention to return 10 days later, so I asked the AutoNation rep to refund my deposit so that I could purchase a vehicle from somewhere else. Instead of refunding my deposit, they decide that the sale was more important. We were then asked to speak with the warranty department. We were offered an extended warranty for a cost of $3k+. We declined. Shortly after that, SURPRISE, since our financial institution is in network, they could offer that same extended warranty for about $2k. We declined that offer too. Once we were allowed to go to our newly purchased vehicle, were we informed that the vehicle only had 1 key fob instead of 2. We were also informed that AutoNation could have a replacement made for several hundred dollars more when this should have come with 2 key fobs. It was a last-minute way to make more money for the dealership. Then as we got into the car, we noticed that the car was not filled up. It only had 1/4 tank of gas. We were disappointed with our experience. More

If you are looking for a quality, pre-owned vehicle, see Patrick at AutoNation USA Katy. He'll take care of you and make the car buying process a whole lot easier. Patrick at AutoNation USA Katy. He'll take care of you and make the car buying process a whole lot easier. More

Quick and easy and I appreciated the lack of back and forth negotiating. They did come back to get me closer to my number but the elimination of numerous back and forth is appreciated. Done in one hour forth negotiating. They did come back to get me closer to my number but the elimination of numerous back and forth is appreciated. Done in one hour. More

Britney was awesome very professional from start to finish. Gave me the best price for my car. Everything was great especially Brittany. finish. Gave me the best price for my car. Everything was great especially Brittany. More

Manny is INCREDIBLE. We purchased 2 vehicles from him here at AutoNation USA Katy a little over a year ago. We now have to move away for work and came back to Manny becau We purchased 2 vehicles from him here at AutoNation USA Katy a little over a year ago. We now have to move away for work and came back to Manny because of his excellent customer service the first time around. He is honest, to the point, and easy to talk to. He was able to give us great values for both cars and bought them both in under an hour! He has been a blessing and a pleasure to work with from day one. We wish you the best of luck Manny! Thank you for everything! More

Alexis Arbaiza was a consumate professional. Made sure that my car was ready to test drive, and that my old car got an appraisal while we were gone. Saved tons of time! Even though I decided not Made sure that my car was ready to test drive, and that my old car got an appraisal while we were gone. Saved tons of time! Even though I decided not to trade it in, it was appreciated. The paperwork process was super easy - no hiccups at all. I was in and out very quickly with great products and all my questions answered. My car was missing a mirror cap that was on backorder. I completely understood becuase of the holidays and supply chain issues. Alexis even followed up to make sure it was ordered, let me know when it arrived and ensured that it was painted and ready for install ASAP. Nothing but great things to say. Will definitely come back. Ask for Alexis! More

Manny was helpful in making the sell of my suv very smooth and easy and was able to beat other dealerships! I am so grateful for his help and would highly Recommend others to speak and work with him i smooth and easy and was able to beat other dealerships! I am so grateful for his help and would highly Recommend others to speak and work with him if they are interested in seeking their car. More

Great customer service. This is my second purchase with them. I would highly recommend them. They helped me get a great deal This is my second purchase with them. I would highly recommend them. They helped me get a great deal More

Very professional and fair a pleasure to work with quick and easy very impressed thanks and easy very impressed thanks More

Excellent customer service. Polite and listened. Taken care of quickly to be hi Ben the quote Polite and listened. Taken care of quickly to be hi Ben the quote More