AutoNation USA Katy

People work here keep words of their mouth especially Robert Merchant is a person to talk to. Robert Merchant is a person to talk to. More

I recently purchased my first car from Autonation and couldn't be happier with the experience! My sales representative, James, was outstanding throughout the entire process. He carefully listened to my n couldn't be happier with the experience! My sales representative, James, was outstanding throughout the entire process. He carefully listened to my needs and preferences and went above and beyond to assist me in finding the perfect car. He was extremely knowledgeable about the various models and features and was able to easily answer all of my questions. James was also incredibly patient and understanding as I considered my options . He never once put me under pressure or made me feel rushed, which I greatly appreciated. He was always professional, friendly, and genuinely interested in assisting me in finding the best car. After finding the right car, James guided me through the purchasing process. He was very clear and transparent about all of the details, and he made certain that I understood everything before signing anything. I also want to give a HUGE THANKS to the finance team for going above and beyond to make the purchase possible. They worked with me to determine the best financing options and ensured that everything was in order before I left. I sincerely appreciate their commitment and hard work. Overall, I had a great experience with Autonation and would recommend them to anyone looking for a new car. James and the finance team made the process easy and stress-free, for which I am grateful. More

AutoNation on Katy freeway was so helpful and friendly kind patience,but above all I will recommend these guys to everyone that's in need of a car or truck. Ask for I.C. and Isaac, They are hands down bes kind patience,but above all I will recommend these guys to everyone that's in need of a car or truck. Ask for I.C. and Isaac, They are hands down best car salesman ever.Thank you so much I.C. and Isaac. More

It’s been two weeks and I still don’t have the car because they are fixing driver door handle. They didn’t even give a loaner. It’s like I paid huge some of money for the car but got back nothing because they are fixing driver door handle. They didn’t even give a loaner. It’s like I paid huge some of money for the car but got back nothing More

Had a few offers in hand, but had concluded I would have to sell the car myself. Brittany hustled for my business and asked for a shot to make a competitive offer. I explained my minimum and we were able to sell the car myself. Brittany hustled for my business and asked for a shot to make a competitive offer. I explained my minimum and we were able to come to terms. Big thanks to Brittany and team for allowing me to avoid the haste of having selling it private. More

Great dealership gave me my asking price. ..no haggling...will do business again..thank you ..no haggling...will do business again..thank you More

Quick and easy car sale with Manny. .stopped by Friday and was able to sell my vehicle on Monday with no wait .stopped by Friday and was able to sell my vehicle on Monday with no wait More

They were very helpful and put me in something that was affordable and I wanted. affordable and I wanted. More

Jeff and Efrain were absolutely amazing. There was nothing left unanswered, all questions were anticipated in advance, and everything was delivered with an exceptional smile and outstanding There was nothing left unanswered, all questions were anticipated in advance, and everything was delivered with an exceptional smile and outstanding service delivery. These two truly show the importance of listening to the customer to deliver 5 star service. They just won a customer for life. More

My sales person, Summer was FANTASTIC! !! Waiting for finance department to get paperwork together took forever! With that being said, the person that we signed our papers with, Allen, was !! Waiting for finance department to get paperwork together took forever! With that being said, the person that we signed our papers with, Allen, was GREAT! More