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AutoNation USA Katy
Houston, TX
586 Reviews
AutoNation USA Katy makes buying a pre-owned vehicle easy. Our 1Price-Pre-Owned vehicles come with a Money-Back Guarantee*, 2-Year Included Routine Service* and more. Plus, we'll buy your car, no purchase necessary. Now that's easy.
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday Closed
Service
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
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Monday Closed
Tuesday Closed
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Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
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Showing 586 reviews
October 10, 2023
Shoutout to I. C helping me get the car I wanted with the best deal possible. Would definitely recommend this place to buy a car from. Very good salesman. C helping me get the car I wanted with the best deal possible. Would definitely recommend this place to buy a car from. Very good salesman. More
by kam
Employees Worked With
IC
October 06, 2023
This is the best customer service I’ve ever received. They were super patient and sympathetic towards my situation. They sold me a car in my price range and even better. Christopher Lendsey was my best c They were super patient and sympathetic towards my situation. They sold me a car in my price range and even better. Christopher Lendsey was my best car salesman and he was literally the best. He was super sweet and patient and lenient. He found me the best car. I would 110% this autonation to any first time buyers!!!! More
by Mya Crawford
Employees Worked With
Christopher Lendsey
October 06, 2023
Came to Auto Nation to sell my 2018 Subaru WRX and got a better deal than any of the other dealerships around. Chris and Justin were great with service, explained everything and worked diligently and made better deal than any of the other dealerships around. Chris and Justin were great with service, explained everything and worked diligently and made the process as flawless as possible. Would definitely recommend them if you are looking to sell your vehicle. More
by Zerobeserk00
Employees Worked With
Chris & Justin
October 05, 2023
The buying experience overall was not bad. Managers and everyone was eager to help with the sale. The problem was the vehicle was not serviced yet and was going to take time which i was fine Managers and everyone was eager to help with the sale. The problem was the vehicle was not serviced yet and was going to take time which i was fine with, I was told it would be ready Wednesday and i bought it on a Saturday. When i called Wednesday i was told it isn't ready and will be ready friday. Come friday the salesman said it would be ready by 5. I showed up at 7 giving them more time to finish. i left at 9 pm. The car was supposed to have a full tank of gas and they only put in half. They had 5 days to have it ready and still failed to do that. Just this past saturday 9/31/2023 one of my tires was running low on air so i took it to get repaired and once the studs were pulled from the wheel there were 3 of 5 that had bad threads on the hub. The studs were damaged and cross threaded. The front wheel was missing a bolt where they worked on and replaced the brake rotors also. I wish i could post pictures of how terrible they looked. I called that same day and i was told that the managers were too busy to talk to me. No one could help me. Monday i chatted online with the reps since i cant get a hold of anyone over the phone and was told someone will contact me. It has been 3 days and still no phone call. I also had to call in about my license plates since again they never reached out. Then once i chatted with someone magically they had them and sent them. This place is only interested in the sale and nothing else. Once you buy the car thats it. Managers were all over talking with me before i bought the car but missing for any help afterwards. I have all transcripts of the conversations i have had with the chats on the site. I doubt they will honor the 4k mile warranty that I was told by Efrain and the sales team that comes standard with all cars. For them to do so called multipoint inspection on the cars they sell seems iffy and their repair department forgetting to put crucial wheel studs to hold the wheels on is also a big failure. Also funny how if you look up reviews on google they say there are no reviews at the time on their site. More
by 2jzgtes14
Employees Worked With
Kutiaba Marshan
October 04, 2023
We sold our Cx9 and their Vehicle Acquisition staff- Robert, Brittany, Manny, Chris, Tiffany, Justin and Becky made us feel welcome and at ease. They walked us- every step of the way- through the proce Robert, Brittany, Manny, Chris, Tiffany, Justin and Becky made us feel welcome and at ease. They walked us- every step of the way- through the process, and paid us substantially more than other valid, written offers from those other very low-rated dealerships, paying us through Zelle - direct deposit. It was simply the best, quickest, most convenient way to EVER sell our car. If you want the best offer, the best customer service, and the best place to go sell your car- go see Robert and his team at AutoNation USA Katy. From appraisal to payment in my account- the whole Process took under forty-five minutes — in and out!! Sell your car to them! Their WE BUY YOUR CAR program is hands down, THE BEST I’ve EVER seen!!!!! More
by are.em
Employees Worked With
Robert, Brittany, Manny, Chris, Tiffany, Becky, Justin
October 03, 2023
I took my son to buy his first car and learn what to look for and expect when you deal with a dealership. After several visits to multiple car dealerships, my son, 16 years old, asks me why salespeople are s for and expect when you deal with a dealership. After several visits to multiple car dealerships, my son, 16 years old, asks me why salespeople are so rude. We didn’t find anything we liked. On the way home, we received a call from Adam from Auto Nation USA, Located in Katy Freeway, Houston. We decided to drive to meet Adam. Adam was very respectful and very professional. Explain everything and make the transaction very smooth. I usually don’t write reviews, but I would like to share how Adam and Auto Nation USA make my son and me a pleased customer—highly recommended. More
by philippe
Employees Worked With
Adam
October 02, 2023
Justin Hernández the sales representative delivered on all his promises. Found a clean, low mileage car at a good price. The management team made the closing easy, swift and explained the process and all all his promises. Found a clean, low mileage car at a good price. The management team made the closing easy, swift and explained the process and all questions and or concerns. Thank You More
by BRIAN YOUNG
Employees Worked With
Justin Hernandez and Efrain Washington
September 29, 2023
Tiffany at Auto Nation is one of the best professionals I have worked with in all my years buying and selling my vehicles. She is an excellent communicator and has a fantastic team she works with. Chris the have worked with in all my years buying and selling my vehicles. She is an excellent communicator and has a fantastic team she works with. Chris the car buying manager was honest, straight forward and was a man who gets things done. I will always remember this as a 10 star experience. Thank you Tiffany, and Chris for being exceptional at what you do. They make doing business with car dealerships what you you would come to expect in flying first class. More
by Douglas
Employees Worked With
Tiffany and Chris
