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AutoNation USA Katy
Houston, TX
651 Reviews
AutoNation USA Katy makes buying a pre-owned vehicle easy. Our 1Price-Pre-Owned vehicles come with a Money-Back Guarantee*, 2-Year Included Routine Service* and more. Plus, we'll buy your car, no purchase necessary. Now that's easy.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday Closed
Service
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
Parts
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
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Showing 651 reviews
December 23, 2025
Absolutely horrid experience. Would not recommend this dealership to an enemy. This dealership is beyond ghetto, and not above illegal practice. Upon arrival my wife, 10-month-ol Would not recommend this dealership to an enemy. This dealership is beyond ghetto, and not above illegal practice. Upon arrival my wife, 10-month-old daughter were met with explicit 2000s rap music playing on a JBL speaker by one of the managers… Not family friendly in the slightest. Moving past the xxxxxxx atmosphere, there is a $400 window tint fee which is not advertised anywhere. It is only when you’re ready to close on the deal that this is presented to you. After arguing with Abdullah Rehman, he went back and forth with the manager. The reason that was told to me as to why I must pay for a window tint fee where there is zero tint on the vehicle I plan on purchasing is because the dealership already paid for it… Anyways, being ready to walk out, the manager shouted “you win” from across the sales floor. After paying for the window tint, I figured I may as well get what I paid for. The window tint crew is only available on Tuesdays and Thursdays. Tuesday morning I texted Abdullah to see if the tint crew was there. He assured me they were and to bring it in. Upon arrival, Abdullah took the car back to be worked on, only to return to me 10 minutes later telling me the tint guy was running late. He told me that I could wait, but that it would be three hours. I left after deciding to come back Thursday. Thursday morning after checking with Abdullah and asking him to verify if the guy was there or not this time, he assured me that he was in and could complete the tint that day. I dropped the car off just before 1PM. Come 4PM I text Abdullah to see if it was ready, to which he told me it was and to come pick it up. I had a coworker drive me out to the dealership. At 5:45PM Abdullah texted me saying the car wasn’t ready, but wouldn’t be ready until the following morning. I had arrived to the dealership just after this, to which I was ignored by management. Apparently, an oil change was ordered by the manager on my vehicle, and then the mechanics left for the day. At no point was I asked if I wanted this work done on the car, I was not even notified. Now, I would have to find a ride both home, and back to the dealership for a service I didn’t authorize or approve. The unauthorized work on a vehicle, and then prohibiting me from retrieving my vehicle is two DTPA violations. What is sickening is management wouldn’t even provide me with a ride home, they wanted me to Uber home… What is even worse is management this entire time wouldn’t even speak to me or acknowledge me, they simply would send Abdullah to break the bad news. Even after illegally withholding my vehicle from me, not a word from management. No apology, no solution, just silence. The following morning when picking up my vehicle I took the names of the people who ordered the oil change without my consent (Mike Blithe & the floor manager), while the gentleman in glasses at the front desk argued with me that they did nothing wrong… This dealership is the worst of the worst. Do not buy your car from here. They will lie to you repeatedly, and begin unauthorized work on your vehicle without even notifying you, and won’t let you take your vehicle home. I’m disgusted and appalled by what I was subjected to. I have never felt more violated by an institution in my life. Despicable dishonest (and illegal) business practices, horribly apathetic customer service, and vulgar environment. More
by Levi
Employees Worked With
Abdullah Rehman
October 06, 2025
I had an amazing experience purchasing my car from AutoNation USA Katy! Abdelrahman Omar was very professional, patient, and knowledgeable throughout the entire process. He took the time to answer all AutoNation USA Katy! Abdelrahman Omar was very professional, patient, and knowledgeable throughout the entire process. He took the time to answer all my questions and helped me find the perfect vehicle within my budget. The whole process was smooth and stress-free. I highly recommend Abdelrahman Omar and the team at AutoNation USA Katy to anyone looking for a new or used car! More
by SC
Employees Worked With
Abdelrahman Omar
August 23, 2025
We had an excellent experience at this dealership. The salesman Paris was very accommodating, attentive to all our requests, and completely transparent about the cars we considered. Nothing was hidden The salesman Paris was very accommodating, attentive to all our requests, and completely transparent about the cars we considered. Nothing was hidden, and every detail was explained clearly. The entire process was handled professionally, making it a truly pleasant experience. More
by Jane
Employees Worked With
Paris
August 19, 2025
Great customer service! Fair no haggle price and great warranty. Very prompt in addressing some minor warranty issues. No hidden fees like the large car dealerships. Auto Fair no haggle price and great warranty. Very prompt in addressing some minor warranty issues. No hidden fees like the large car dealerships. Autonation is where we will buy our next car! More
by Hawleydbtx
Employees Worked With
Christian and william
August 12, 2025
Mr. Anthony was great and attentive. He worked hard for us. He helped us get the most for out trade-in. This truck fits our needs and budget. He was knowledgeable and great to work with. We will buy our us. He helped us get the most for out trade-in. This truck fits our needs and budget. He was knowledgeable and great to work with. We will buy our next vehicle from him at Auto Nation. Donald Dixson More
by donald_dixson
Employees Worked With
William Anthony
August 02, 2025
Manny was my sale associate and he was very helpful and friendly. No pressure at all. Everybody that I saw in the dealership was nice and friendly. Transaction was smooth. friendly. No pressure at all. Everybody that I saw in the dealership was nice and friendly. Transaction was smooth. More
by drillrockdrillrock
Employees Worked With
Manny
