AutoNation USA Colorado Springs

Buyer beware! I bought a truck from this place and have had issues with it from day one. The reason for the one star is that it seems there is no quality control at this place. It seems like nobody at the had issues with it from day one. The reason for the one star is that it seems there is no quality control at this place. It seems like nobody at the dealership or service department drove the vehicle they sold me. They just threw it on the lot. I did test drive the truck, but didn't notice any problems right away. More

This is the third car I have purchased through Preferred Preowned and I couldn't be happier with all three purchases. My latest purchase was the result of a truck lost in an accident. When we heard the tr Preowned and I couldn't be happier with all three purchases. My latest purchase was the result of a truck lost in an accident. When we heard the truck was totaled by the insurance company I immediately contacted Cory and he forwarded the trucks he had on lot. Cory makes things simple. He doesn't try to manipulate you into buying something you don't want, he simply shows you what he has and helps you get the car you want. He answers your questions directly and if he doesn't have the answer, he finds some who does. He recently made something right with my latest purchase when a problem occurred after the sale. He didn't have to correct this problem but he took responsibility in seeing it through the end. If you are looking for an automobile I can't recommend Cory King enough as an honest salesman. In these times when we are saturated with dishonest people, you can count on Cory as an example of honesty in a very tough business. And you can bet I will be returning to Preferred Preowned for my next automobile purchase. Peter Sebald More

Friendly and Follow-ups I didn't end up buying a car there, but the service was incredible. One of the dealers, Kyle, followed up on me after I left; emailing recommendations I didn't end up buying a car there, but the service was incredible. One of the dealers, Kyle, followed up on me after I left; emailing recommendations of cars as an alternative to the one I was looking for because they didn't have a car I felt comfortable in. He tried to account for cars suitable to my small height and budget, which was really nice of him to do. I would definitely consider buying a car there if they had a car I was looking for. Honestly, he really racked his brains to find a car for me, which is more than what I could say for other dealers. More

Worst Experience Ever Do not EVER buy a vehicle from this dealership or Pikes Peak Acura. My husband went there yesterday to purchase a vehicle. He was shown a truck and th Do not EVER buy a vehicle from this dealership or Pikes Peak Acura. My husband went there yesterday to purchase a vehicle. He was shown a truck and the price was too high. He was told that they could work something out. Apparently, the company does not have their own financing so the truck was driven down to Pikes Peak Acura for financing. When I got to Pikes Peak Acura, I reviewed the paperwork and asked the Finance manager at Pikes Peak Acura - is the vehicle a 2016 and he replied yes (twice). We signed the paperwork, were handed the keys, and sent on our way. I received a phone call from Randy the sales manager stating they sold us the wrong vehicle. We were sold a Blue 2015 Ford F-150 and we were supposed to get a 2016 White Ford F-150. The 2016 Ford has 30k more miles on it, did not have 4 doors and it wasn't something we would have chosen. However, even though we had never seen that vehicle, that is the vehicle we apparently purchased. We were then told that we do not own the 2015 Ford and we are to return it and either take the vehicle they tricked us into buying or leave with nothing. They did say that if we wanted to keep the 2015 Ford F-150 that it would be about 6k more on the asking price. This is the worst experience I have ever had at a dealership. I will never do business with this company again or Pikes Peak Acura. I have sent our experience to the dealer board of Colorado and I encourage anyone else that has experienced a similar visit with this dealership to do the same. More

Great customer service! Kacey and the sales team at Preferred Pre-owned were awesome and had great customer service! They weren’t pushy and made the car buying process simple Kacey and the sales team at Preferred Pre-owned were awesome and had great customer service! They weren’t pushy and made the car buying process simple and fast! Would highly recommend! More

Friendly and helpful Casey was very friendly and went out of his way to help us with what we needed. We really appreciated the dealerships willingness to answer all of our Casey was very friendly and went out of his way to help us with what we needed. We really appreciated the dealerships willingness to answer all of our questions and let us text drive multiple times to make sure we got the car we wanted. More

Purchase Review for “Kacy McPherson” My experience with Preferred Preowned was a smooth process and I was assisted by Kacy McPherson who was very professional, helpful, and kind. Thanks f My experience with Preferred Preowned was a smooth process and I was assisted by Kacy McPherson who was very professional, helpful, and kind. Thanks for the great deal on the 2015 Chevy Silverado 2500HD. More

Efficient service! This was an expedient experience that made our experience more pleasurable. Thanks to Kasey and the management staff at the Woodmen location for all t This was an expedient experience that made our experience more pleasurable. Thanks to Kasey and the management staff at the Woodmen location for all their help. More

Great service & Great environment This is my third dealership that I’ve ever gotten a car from. These people are legit. They don’t breathe down your neck as soon as you step in the This is my third dealership that I’ve ever gotten a car from. These people are legit. They don’t breathe down your neck as soon as you step in the lot. They’re super knowledgeable and will not try to rip you off. C Powell was the salesmen that helped me out with picking a vehicle and trading in my old one. He was great at his job but also a very friendly / personal down to earth kind of dude. I’m beyond pleased with preferred owned. Thanks guys! More

Worst car buying experience in my life I purchased a 2010 Chevy equinox in May 2017. The sales man was nice until they we're not able to get financed. I told them I was bringing car back an I purchased a 2010 Chevy equinox in May 2017. The sales man was nice until they we're not able to get financed. I told them I was bringing car back and would go elsewhere. When I got off work they magically got a bank to approve the 24,000 deal!!! I had signed documents to get a loan approved and was bound by those. Understandable and went on with it. Anyways, I went to my bank...because the bank they financed with does not answer the phone or have a way to get ahold of them. My bank told me that I am currently $7,000 in the negative on the car. She asked if I traded a car still owing. NO....I gave them my mini van (paid off) that was still running and they we're supposed to pay me $500 for it on trade. Then today I get a call asking if I want to come see some deals. I told the gentleman that I was overcharged by $7,000 dollars and don't care for a sales pitch. He said " sorry you experienced that, have a nice day". Worst company I have ever dealt with!!! More