AutoNation Toyota Winter Park - Service Center

Very slow, I called for appointment for nail in tire and was told it was considered an emergency and did not need appointment. Got there and it took three hours to fix. Called me at two hours and forty fiv was told it was considered an emergency and did not need appointment. Got there and it took three hours to fix. Called me at two hours and forty five minutes to tell me it was diagnosed and could patch. Then it was only fifteen minutes after that. More

I have been coming to this dealership for several years. I get my oil changes and maintenance here and Cory Pope has helped me every time. He is awesome. Keeps me informed on how it's going and is very prof I get my oil changes and maintenance here and Cory Pope has helped me every time. He is awesome. Keeps me informed on how it's going and is very professional. He is always so helpful. Will always come here as long as Cory is here More

Very good and professional attention, they evacuated all my questions where I was satisfied with the answers. my questions where I was satisfied with the answers. More

They always make me feel like I am the most important customer they have. It is always a joy to take my car there to be serviced. customer they have. It is always a joy to take my car there to be serviced. More

Top notch agent, Edwardo. Service quality good and I was kept informed as to what I needed. Work was done in a timely manner. Service quality good and I was kept informed as to what I needed. Work was done in a timely manner. More

I dropped off my car on a Saturday morning because my heater wasn’t working. I was charged $99.95 for the diagnostic. My service advisor, Jorge Ortiz, called me a few hours later to tell me what part nee heater wasn’t working. I was charged $99.95 for the diagnostic. My service advisor, Jorge Ortiz, called me a few hours later to tell me what part needed to be replaced. I told him to proceed with the repair. He said he’d call me later to let me know when the part would be arriving and how long the repair would take. He never called me back. The next day I texted him twice. He never responded. I called the dealership and was told all they could do was leave him a message. When I didn’t hear from him, I called the dealership again. This time, I was told Mr. Ortiz wasn’t working that day. I was put through to the parts department in an attempt to find out what was going on. The parts department never talked to me. Instead, they put me on hold for 30 minutes, until closing time. Monday, after multiple calls, I finally got a call back from the service manager, Gerry Zarsadias. He told me the part had to be ordered and he couldn’t estimate how long it would be before it came. He then told me I needed to pay for the part in advance. I had to insist before he reluctantly agreed to order the part without me paying for it up front. I’ve brought my vehicles to this dealership for service for years, but after this, I won’t be coming back. More

I arrive home after my service appointment to find engine oil dripping from the pan. It was so loose. I was able to tighten the drain plug by hand. I will scores low also and ask them to top it off, which th oil dripping from the pan. It was so loose. I was able to tighten the drain plug by hand. I will scores low also and ask them to top it off, which they carelessly over, filled the reservoir, and it overflowed into the engine bay. Extremely disappointed. I wish I could add the video and pictures I have of these. More

So glad I found your dealership! You have the best service staff and sales department in Orlando! You have the best service staff and sales department in Orlando! More

Friendly and respectful staff. They exceed their willingness to explain and recommendations on needed service. Clean atmosphere and you can relax and enjoy a movie while you wait. They exceed their willingness to explain and recommendations on needed service. Clean atmosphere and you can relax and enjoy a movie while you wait. More

The service was done efficiently, however I found the process chaotic. Three different techs called just to sign me in. I had an appointment. They also didn't tell me I would get a text when service com process chaotic. Three different techs called just to sign me in. I had an appointment. They also didn't tell me I would get a text when service completed. I sat in waiting area for 30 minutes longer as I was not on my phone. If they sharpen up these areas next time I could rate higher. More