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AutoNation Toyota Winter Park - Service Center
Winter Park, FL
2,431 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,431 Reviews of AutoNation Toyota Winter Park - Service Center
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February 22, 2023
I will be looking for another place to have my car serviced. I waited at the dealership for 5 hours and found out my car had not even been looked at. Thankfully, they provided me a rental car to all serviced. I waited at the dealership for 5 hours and found out my car had not even been looked at. Thankfully, they provided me a rental car to alleviate the situation. But, it was disappointing to wait 5 days. I spent over $2k to get my AC fixed, so after spending so much $$$, I wasn't in the mood for any other problems. Finally, when i picked up my car, the low fuel light was ON. I checked how many miles left, and it said zero. I wasn't sure if I could even make it to a nearby gas station without running out of gas. I don't plan to come back here. More
by Dave Wenzel
Employees Worked With
Joel
February 20, 2023
The staff and atmosphere in this dealership is very welcoming and pleasant. I personally love the Theater. They also give free food and offer you water. Excellent Customer Service. welcoming and pleasant. I personally love the Theater. They also give free food and offer you water. Excellent Customer Service. More
by LizzyKike
Employees Worked With
Don’t Remember
February 20, 2023
I was in for a complimentary 10k service. My only request was to repair the driver side sun visor because it is very hard to move. It seems like my advisor ignore my request completely. When My only request was to repair the driver side sun visor because it is very hard to move. It seems like my advisor ignore my request completely. When I bring it in next time, I hope that they pay more attention to customer concerns. Besides that, service was good. More
by nick32707
Employees Worked With
Brendan
February 20, 2023
I purchased my RAV 4 at this dealership 5 years ago and had a wonderful experience, and the first 3 years of oil changes and in-warranty service was great. Since then though, service has steadily gotten w had a wonderful experience, and the first 3 years of oil changes and in-warranty service was great. Since then though, service has steadily gotten worse, and this month's oil change was the worst yet. I had an appointment, but arrived 20 minutes early and still had to wait in the line for quite awhile to be checked in. I was told my appointment time hadn't arrived. Several service attendants motioned me forward in the line, while cars all around me and behind me got checked in first. Then when I came to pick up my car after being notified that it was done, I was redirected to several areas until I finally got to the kiosk where my service person was supposed to be. He wasn't there, and I had to wait again while someone called for him. He was a very pleasant and apologetic, and I have nothing against him. It is the flow at the service department that has me annoyed. I don't think I'll be back for future service. More
by Donna S
Employees Worked With
Japhet Montalvo
February 20, 2023
I bought my car here in the midst of the car shortage of 2022 and Edwardo my salesman was awesome. It was the least painful car buying experience I had ever had. Going to the service department is just as p 2022 and Edwardo my salesman was awesome. It was the least painful car buying experience I had ever had. Going to the service department is just as painless. I scratched my new car and they were understanding and helpful. The fixed the problem in an affordable way and gave my care a free wash. Scratching my new car hurt but the dealership somehow made it hurt less. I used to think of car dealerships as blood xxxxxxx charlatans but this one is almost human. More
by existcez
Employees Worked With
Jorge
February 20, 2023
The last service appointment almost had me lose my job. I bought my 4Runner in 2015 at AutoNation Toyota WP and have been fairly happy for those 7+ years. So much so that even after moving to the East Coa I bought my 4Runner in 2015 at AutoNation Toyota WP and have been fairly happy for those 7+ years. So much so that even after moving to the East Coast, I would make the trek back to Winter Park to have my vehicle serviced. For the service directly preceding the one I am rating right now, I chose a Toyota Dealership closer to my new home (for the first and only time ever), but that experience made me realize how much I liked the Winter Park location better. Cut to the most recent visit. I had a lot on my plate for that day, so I chose the earliest appointment time at 7:15am. I arrived at 7:09am, but was surprised seeing the two lanes for service being already full (6-7 cars each lane, waiting outside the actual check-in building). It was 7:29am, when I finally got tended to and checked in. I was scheduled for the standard 110k service, which should have been tire rotation and oil change only. At 9:15am I received a message regarding additional line items. It took the dealership 106 minutes to diagnose my car, although I had an appointment? My rep explains the proposed services to me and I ask him how fast that would be done. He said I'd be out of there "within the hour". So even if you calculate the full hour, 10:15am was pretty much the cutoff time. At 10:35am I started getting anxious, because I had a work appointment at 12:30 in Jacksonville. I walk up to my rep and he states the obvious: service department was slammed that day (with walk-ins). No xxxx, Sherlock. I had contacted my work supervisor and he gave me an hour grace period to show up. Service rep promised me 15-20 more minutes. Fast forward to 11am. Still no car. Now I am starting to get heated, because I can't afford to lose my job over a dealership not prioritizing an appointment over walk-ins. I made my rep go into the garage and retrieve my car. I see it leave the garage, but then he drives it next to the car wash line. I presume to have some grime washed off. I got out of there at 11:18am, ETA in Jacksonville 1:25pm, 5 minutes before the expiration of the grace period and before losing my job. Thank you for the anxiety attack, Toyota of Winter Park. Either you have to start prioritizing appointments over walk-ins, or I will only bring my car in on my off days. This was NOT GOOD! More
by dp21
Employees Worked With
Giovanni
February 19, 2023
This is my absolute go to shop. Autonation of Winter Park has not only great mechanics but awesome management, especially in the service department! Their customer service as well i Autonation of Winter Park has not only great mechanics but awesome management, especially in the service department! Their customer service as well is set up to go above and beyond. I never leave without walking out KNOWING my car has been well taken care of and repaired and feeling that my service has been personal from start to finish! Thanks!!!! More
by ugogrl57
Employees Worked With
Rommy Smeir and Richard (who kept me updated)
