AutoNation Toyota Winter Park - Service Center

I appreciate the ease of drop off/check in. Marium is one of best, she was helpful and transparent. Marium is one of best, she was helpful and transparent. More

It takes too long to do service when you don't have an appointment. One time they suggested I need like 3 things to be done to my truck and I said I'll do them another time, when i went back to get them appointment. One time they suggested I need like 3 things to be done to my truck and I said I'll do them another time, when i went back to get them done they didn't know what I was talking about ,that my race 4 didn't need nothing. so I was mad and thing they were lying to get me to do about 800$ worth of work on my car. But I then they found the issue that because I dispute it they couldn't find it in the system. I think that was a lie because they all didn't know. Now I only make sure to get done what it needs More

Professional good communication will take care of your car at the best way. No worries as long as you take your car to the show room car at the best way. No worries as long as you take your car to the show room More

They are usually polite and informative. The waiting area has anything anyone would want including great free coffee and a small theater. With that said there is a longer wait than is desire The waiting area has anything anyone would want including great free coffee and a small theater. With that said there is a longer wait than is desired but overall the experience here is good if you have the time. The upside to this is they do get most things finished while you wait that same day. More

From my previous experience ms to now I’ve seen great improvements. Their wait time for services has reduced and they continue to have great customer service. improvements. Their wait time for services has reduced and they continue to have great customer service. More

Michael - outstanding experience with service. Thank you! This rating only applies to my service experience yesterday with Michael. I have found many other things at this dealership to be lacking. Thank you! This rating only applies to my service experience yesterday with Michael. I have found many other things at this dealership to be lacking. More

Took 4 hrs to get the service done on my car and the appt was set for 11:15am. was set for 11:15am. More

Always a great experience dealing with Mr Cory Pope! Great customer service. The best advisor I’ve ever had in there, and I’ve had a few lol. Thanks again Cory!!! Great customer service. The best advisor I’ve ever had in there, and I’ve had a few lol. Thanks again Cory!!! More

I am recommending this dealership with a reservation regarding poor phone call handling. I had a screw imbedded in a tire. I purchased the tire protection plan at the time that I purchased the vehicle regarding poor phone call handling. I had a screw imbedded in a tire. I purchased the tire protection plan at the time that I purchased the vehicle. My wife called the protection plan number as directed on the paperwork to find out how to proceed. We were instructed as how to proceed. I did not have an appointment but took the car in because I did not want to risk a flat. This was in the afternoon and the 2 service lanes were backed up which does not surprise me due to the time of day. I estimate that it took 30 minutes for the car to be checked in. The tire was repaired within one hour thereafter. The recurrent problem that my wife and I have is that it is impossible to call and ask a service person a question. The operator says that she will put you through but it always goes to voicemail and there is no call back. This happened more than once. The question was regarding the tire. I realize that this dealership is very busy but there should be some way to have a question regarding service answered. This is extremely off-putting especially since I purchased what I consider to be a pretty expensive vehicle at this dealership. How about having a service person available on a rotational basis to answer questions? More

The wait with an appointment for an oil change was over 5hours this place is insane to get anything done. They don’t care how long you wait. very unorganized. Was told I was done then had to wait again at 5hours this place is insane to get anything done. They don’t care how long you wait. very unorganized. Was told I was done then had to wait again at the desk to pay then again to get my car. Very unsatisfied. The service rep no longer come to speak to you it’s a text and they respond back to you whenever they feel like responding. I’m assuming between jobs. More