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AutoNation Toyota Winter Park - Service Center
Winter Park, FL
2,431 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,431 Reviews of AutoNation Toyota Winter Park - Service Center
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August 16, 2021
Was disappointed had to go several times for a rear noise in back the last several months ..finally figured out that it was the axcel the was defective. However on my last visit for that issue I asked a in back the last several months ..finally figured out that it was the axcel the was defective. However on my last visit for that issue I asked about getting the last service completed since it was coming up anyway . Toyota service obliged and said that would not be a problem. When I picked up my truck the oil levels and tires had not been touched . But I accepted and thought it was just mistaken or maybe off with my thinking . Fast forward to this Saturday I brought my truck in for alignment as the front right tires had more tread wear than all other tires and thought something was off. Well come to find out there was an issue and my truck was out of alignment. I paid for tires rotation and aligment , prior to bringing my truck in I marked all 4 tires not one was rotated. I was a little taken back because when I was up at the cashier office the service writer gave me all confidence that everything was check alignment was off and taken care of and tires were rotated and was sure of it . Given benefit of the doubt I was happy got in my truck and left ... it was a mistake. I got down the street maybe a half mile away to grab something to eat when I took a quick glance down I noticed not one tire had been rotated. I guess I just don't understand and literally blew my mind . A little frustrated I went back the dealership was apologetic and said they were mistaken and that I was correct it had not been done and was a miscommunication with the service tech. So my appointment was at 7:30 am and left the first time at 8:15... arrived back at dealership to complain and fix the issue roughly 8:35.. I did not leave the dealership until almost 11 am. So I'm wondering if my truck was even service correctly back in April when I originally questioned some stuff . I guess what I'm trying to say is I really thought highly of the dealership and service prior ... now I realize I will need to check behind the work so I know it was actually completed and serviced. I will no longer be understanding and just accept someone telling me service was complete and very confident and went in to detail how it was complete. Just to turn around and say it was a miscommunication when confronted. Maybe it's not saying much and maybe you probably don't care of my opinion.. but really disappointed. More
by Dustin.wheeler
Employees Worked With
Not listed
August 16, 2021
Quick Accurate Easy to schedule .Good hours to accommodate a busy life style. Never had to go back for same thing. They seem to always have the parts. And fast to complete the repairs. accommodate a busy life style. Never had to go back for same thing. They seem to always have the parts. And fast to complete the repairs. More
by zoo123
Employees Worked With
Christian
August 13, 2021
The staff was very friendly and professional. The dealership clean and easy to navigate. I would recommend this dealership to friends, family and co-workers. dealership clean and easy to navigate. I would recommend this dealership to friends, family and co-workers. More
by Rnay1964
Employees Worked With
Gerry, Zarsqdias
August 13, 2021
My advisor was very nice and helped me when my original advisor was not available. On another note, and no reflection of my advisor Mariam, one of the service personnel left his facemask in the passeng advisor was not available. On another note, and no reflection of my advisor Mariam, one of the service personnel left his facemask in the passenger front seat of my car. I did not notice it until after I drove away. That was very gross. More
by L Hill
Employees Worked With
Mariam Barbero
August 13, 2021
Everyone in service upon arrival was extremely helpful. The facility itself is great as well, especially the small theater they have that was able to keep my family entertained as we received our service. The facility itself is great as well, especially the small theater they have that was able to keep my family entertained as we received our service. The parts department was also helpful as i inquired about a part, they provided freight time as well as a quote in minutes of searching for what i was looking for. I will continue to drive 40 minutes to receive great service and personal acknowledgment for Manny, who was my service advisor. Thank you for a great first impression! More
by Jrosa0121
Employees Worked With
Manny
August 12, 2021
As usual the service was very good. I called Oscar on his day-off and he returned my call the first thing next morning setting up my appointment for the same day. Can't get much better. his day-off and he returned my call the first thing next morning setting up my appointment for the same day. Can't get much better. More
by NC
Employees Worked With
Andre Perkins
