AutoNation Toyota Winter Park - Service Center

I have used this dealership to purchase and service my vehicles for over 20 years and they do a wonderful job. Would never take my Toyota anywhere else. vehicles for over 20 years and they do a wonderful job. Would never take my Toyota anywhere else. More

The dealer ship keeps on taking away services available for the customers. They canceled the car wash and laidoff all of the cashiers. for the customers. They canceled the car wash and laidoff all of the cashiers. More

Joel Sepulveda Toro Service Advisor provided Outstanding Customer Service and Professionalism from beginning to end. Great Job!!! Customer Service and Professionalism from beginning to end. Great Job!!! More

A detailed explanation of what was done was given both verbally and written. The Associate was pleasant and polite throughout. verbally and written. The Associate was pleasant and polite throughout. More

The team in the service department is really outstanding especially Oscar Luna top notch I recommend this service department to anybody especially Oscar Luna top notch I recommend this service department to anybody More

Service when dealing with OscarLuna has always been Service when dealing with Oscar Luna has always been excellent. I heartily recommend his professionalism. Service when dealing with Oscar Luna has always been excellent. I heartily recommend his professionalism. More

I am a long time customer, at AutoNation. The staff is always courteous and professional. always courteous and professional. More

Place is always clean Very friendly people most the time the wait is not to long the wait is not to long More

This was 100% the worst experience I have ever had. 40 min to just be seen. The service drive was so full and I had an appointment but there was no communication. It took 4 hours oil change and rotation. min to just be seen. The service drive was so full and I had an appointment but there was no communication. It took 4 hours oil change and rotation. However, the managers in service- Stuart, Sal and Rommy were awesome and accommodating. The problem is there GM Nick who is absolute nightmare to talk to he was rude and did not care about anything we had to say, also he treats his employees terribly , they are not even allowed a lunch break and you can tell it is a toxic and high stress place to work at. Also, the GM does not care about the customers as well as his employees. Overall the place is a nightmare of a dealership. I do not recommend. The staff was looked as if they did not care about the poor service. 0.1/10 Get rid of the GM and we would return for service. More

If I could give our experience a zero I would! The service at this location has gone down considerably over the last four years it gets worse and worse each time we come in for service. We made an app service at this location has gone down considerably over the last four years it gets worse and worse each time we come in for service. We made an appointment for 8 AM and sat in the service bay for a half an hour before my husband had to get out and ask when someone was going to check us in. A tall bald Hispanic man quickly walked by us and yelled we will get to you in a few minutes. Meanwhile there are many employees walking around ,standing around,, on their phone, sitting, talking to each other. One employee was even smoking, she had a shaved head with a ponytail at one point was FaceTimeing someone on her phone and ignored my husband’s question. We waited two hours for an oil change which is absolutely ridiculous. We walked over and had breakfast and came back an hour and a half and my husband went to check on the car and they hadn’t even started servicing the vehicle. When my vehicle is funny ready I received a text to go to the delivery area for pick up they were no signs pointing to the delivery area and when I ask somebody where is delivery area they rudely said you’re standing in it. However there was no one standing there in a blue vest! Rude staff, Rude attitude, Rude people! More