AutoNation Toyota Winter Park - Service Center

Dealership sets up an appointment time that they do not keep. Went there for a 10:00 am appointment to have an engine light diagnostic. My vehicle was not looked at until 3:30 pm and I was told it was just keep. Went there for a 10:00 am appointment to have an engine light diagnostic. My vehicle was not looked at until 3:30 pm and I was told it was just a bad gas cap. 5 1/2 hours to confirm a bad gas cap. More

We desire to do the change of oil because the advisor told us that the waiting will be like an hour and half. We waited for 2 hours and nothing happened. So we take the car out due a doctor appointment told us that the waiting will be like an hour and half. We waited for 2 hours and nothing happened. So we take the car out due a doctor appointment that we had. We did the service in another place. Yesterday the service was terrible. More

This place is always super busy. Had an appointment 08/16/22. Michael was my service advisor and offered excellent customer service, kept me informed and was very personal. The Had an appointment 08/16/22. Michael was my service advisor and offered excellent customer service, kept me informed and was very personal. The entire team is always wonderful, from Brandon in Parts Dept., to the valet staff at delivery pick up. Never a bad experience, everyone is always willing to help. THANK YOU GOOD CUSTOMER SERVICE IS ALWAYS APPRECIATED!!!!! More

Busy but organized. My guy Ivan had me out of there in 1 1/2 hours My guy Ivan had me out of there in 1 1/2 hours More

Michael was very personal and took care of us in a timely manner. He kept us informed and was knowledgeable. He is definitely an asset to this dealership. manner. He kept us informed and was knowledgeable. He is definitely an asset to this dealership. More

The attention of the staff was excellent, the waiting time seemed a lot to me, I left the car at approximately 8:00 am and it was delivered to me at 10:00 am time seemed a lot to me, I left the car at approximately 8:00 am and it was delivered to me at 10:00 am More

Excelente servicio fue rápido la atención etrordinaria las instalaciones cómoda en la sala de espera las instalaciones cómoda en la sala de espera More

I had app waite too long to see the adviser when the cars on line next to me were passing through finally someone came even I had app didn't know what I am talking a out finally I left my car no one call to on line next to me were passing through finally someone came even I had app didn't know what I am talking a out finally I left my car no one call to tell me is ready after 4 hours I call twice. I get text that my car is ready I went there in this heat I had to waite 45 minutes because they were going to charge me i told them this is lease car so l had to waite to change paper work then they put rung stickers on .my key they couldn't find my key worse experience More

Normally I have a positive experience at this dealership. This time not so much. First the line to get in at 11:00 was backed up to the entrance. Eventually, after 15 minutes, I made it to the front. An unus This time not so much. First the line to get in at 11:00 was backed up to the entrance. Eventually, after 15 minutes, I made it to the front. An unusual attempt at a couple of unnecessary (not in the maintenance schedule) upsells from my greeter set the tone for the rest of the morning. Im old but I know when my vehicle needs an alignment and wheel balance and it isn’t that 15k miles. The fact that it took 2 hours to get my oil changed is another reason why I question why I recommend this place to my friends and when I get my car back and the “air pressure is low” light is on my dash, I had the urge to let others know. I gave 4 stars because normally it’s a good dealership but I’m guessing management recently changed. Time to look around again. More

Even on a very busy day they were fast and excellent to finish my car in time for me to work, very efficient and cleaned my car as well before I got it. finish my car in time for me to work, very efficient and cleaned my car as well before I got it. More