AutoNation Toyota Winter Park

My sales person Henry is so nice Man and so helpful! I really appreciate him, 👍👍👍 I really appreciate him, 👍👍👍 More

Awesome customer service, very happy with my new vehicle. Gabriela was very helpful and knowledgeable Gabriela was very helpful and knowledgeable More

The service department did not fix the tire pressure light. They were instructed of the problem at the beginning. When I got the car back and pointed out the problem, I was told to get back at the end o light. They were instructed of the problem at the beginning. When I got the car back and pointed out the problem, I was told to get back at the end of the line. More

I ordered two door handles in a specific color from AutoNation in Winter Park and paid in full. I received one handle, in the wrong color - both the quantity and the color were wrong. Sorting it out me AutoNation in Winter Park and paid in full. I received one handle, in the wrong color - both the quantity and the color were wrong. Sorting it out meant several phone transfers and being disconnected repeatedly before I reached the right department and a rep named Zachary Carroll. He was pleasant and seemed helpful on the phone, acknowledged that the dealership had made a mistake and sent the wrong part, and told me the correct parts would ship the next day with a return label included for the incorrect part. Nothing arrived - no parts, no label. The next contact was an email from Zachary asking for the "status of my return" - for a label that had never been sent. When I pointed that out, he emailed the label. He then refused to ship the parts I'd already paid for until the incorrect part was back in their hands, because, he said, they couldn't "blindly trust" me to return it. I had paid for two correct handles and received nothing I ordered, so I was the only person in this being asked to trust anyone. I returned the incorrect part anyway, dropping it at a FedEx drop-off site in person the same day. Rather than send the correct parts, Zachary chose to cancel the order and refund me, citing "the conversation" as his reason. To be clear about what that conversation was: I had no problem returning the incorrect part - I said so repeatedly and did exactly that. What I objected to was the condition attached to it: being told the replacement parts I'd already paid for wouldn't ship until my return was back in their hands, especially after I'd been told on the phone, days earlier, that the correct parts would ship the next day - which never happened. I asked only that the replacement and my return cross in the mail. Disagreeing with that one policy is what led him to cancel the order rather than complete it. The refund then came through for the parts but not the shipping I'd paid - a small charge they chose to keep, on an order where every mistake was theirs. So after a string of mistakes that were entirely the dealership's, I'm the one out money, time, and the parts I needed three weeks ago. I asked more than once for a manager's name and contact information, and was never given either. Mistakes happen, and I was patient about the first one - it was no big deal at first, despite the inconvenience. What I can't recommend is how it was handled after: shifting the burden onto the customer, breaking its own commitments, and going silent when I asked to escalate. More

Giovanni got me through the service call quickly and with good customer service. Raul was kind and quick driver brought me home and back. good customer service. Raul was kind and quick driver brought me home and back. More

Nathaniel was great to work with I appreciate all his customer service and great friendly personality customer service and great friendly personality More

Everyone I deal with is friendly, personable, professional and helpful. My recent service experience with Shelby was great! Have had my Camry for 2 years now and I love it! Only maintenance, no p professional and helpful. My recent service experience with Shelby was great! Have had my Camry for 2 years now and I love it! Only maintenance, no problems. More

Professional, fast, and friendly! Highly recommend! I arrived late Saturday evening for a 15k mile service. My RAV4 was taken right in for service, without an appointment. Very nice w Highly recommend! I arrived late Saturday evening for a 15k mile service. My RAV4 was taken right in for service, without an appointment. Very nice waiting area with a coffee bar. The Barista made the best Americano I’ve ever had! Service was completed in approx. 45 minutes! Outstanding! Bravo Toyota and the Barista! More

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Great dealership, very professional personnel, patient, informative, no sales pressure whatsoever. Would highly recommend them to anyone. informative, no sales pressure whatsoever. Would highly recommend them to anyone. More