AutoNation Toyota White Marsh

Stuart sold me my vehicle and E. J. Hightower helped me with my vehicle all the way through. They are great!!! J. Hightower helped me with my vehicle all the way through. They are great!!! More

I purchased a 2025 Toyota RAV4 from AutoNation White Marsh on July 24, 2026. My experience after the sale was extremely disappointing. I was told my registration and tags would be handled promptly, b Marsh on July 24, 2026. My experience after the sale was extremely disappointing. I was told my registration and tags would be handled promptly, but it took approximately 5½–6 weeks to receive my registration. During that time, I repeatedly had to contact the dealership for updates and was given conflicting information about whether my paperwork had actually been submitted and what was still needed. I was repeatedly told everything was being processed, only to later find out that additional documentation was missing. I escalated the issue to management, including GMs Daniel Cahill and Michael Click, and also contacted AutoNation Corporate. Despite the amount of time and effort I spent trying to resolve the issue, I did not receive the follow-up or communication I was promised. Corporate never contacted me. At times, the communication from the dealership was downright unprofessional. I received emails that I felt were inappropriate and experienced interactions that I felt were disrespectful. Customers can be frustrated when something goes wrong, but that is exactly when professionalism and good customer service matter most. In my opinion, the people I dealt with could use a lesson in how to properly handle customers and difficult situations. The delay also cost me hundreds of dollars because I had to maintain insurance on an additional vehicle longer than necessary. I had already paid my down payment and completed the purchase, yet I felt like getting anyone to take responsibility for the registration issue was nearly impossible. My biggest takeaway is that the customer service felt very different once AutoNation had my down payment and completed the sale. Everyone was very nice and responsive while they were trying to earn my business. After the sale, I felt like the communication and concern disappeared. Unfortunately, my experience with Corporate was no different. Buying a vehicle is a major financial commitment. Customers should not have to spend weeks chasing a dealership for basic registration paperwork, pay hundreds of dollars because of delays, or feel disrespected when they ask for help. My experience has left me extremely disappointed with AutoNation White Marsh and AutoNation Corporate. More

Best perfect place to get car no matter how confused r u people there are ready to help you with everything 2 people did it for me Khalid and Khaliq thank you for being great people there are ready to help you with everything 2 people did it for me Khalid and Khaliq thank you for being great More

AutoNation Toyota White Marsh offers helpful staff, fair pricing, smooth transactions, and reliable service experiences. pricing, smooth transactions, and reliable service experiences. More

DO NOT DO BUSINESS WITH KEITH SCRUGGS AND Joseph Taravella BUYER BEWARE will literally forget about your paperwork , will forget about your tags and will leave you in limbo for months without prope Taravella BUYER BEWARE will literally forget about your paperwork , will forget about your tags and will leave you in limbo for months without proper paperwork , do business anywhere else BUYER BEWARE, DO BUSINESS AT ANY OTHER TOYOTA STORE , TAKE YOUR BUSINESS ELSEWHERE MOST FRUSTRATING EXPERIENCE EVER , I SENT RECEIPTS OF WHAT THEY ASKED FOR MONTHS AGO ALONG WITH PROOF AND THEY STILL HAVENT DONE ANYTHING , HORRIBLE SERVICE More

Excellent customer service, friendly environment, and genuine care. This is where you want to get your next Toyota! genuine care. This is where you want to get your next Toyota! More

I am not impressed. I brought the vehicle in for 25k service covered by ToyotaCare. The checklist provided during the service by text indicated that tire rotation was "N I brought the vehicle in for 25k service covered by ToyotaCare. The checklist provided during the service by text indicated that tire rotation was "N/A". The service advisor subsequently assured me that the tires were rotated, but why was it documented as "N/A?" The video of the mechanic texted to me was cut off after about 11 seconds and before any explanation by the mechanic why I needed hundreds of dollars of service on the fresh air and evaporator system. The service advisor subsequently assured me that it was all "preventive," but it is not indicated as such in the warranty manual. And there was no "complementary" car wash. More

We worked with Terry Haskins who was wonderful. He educated us on the whole process of obtaining a car at a dealership, clearly outlined the line-item costs in buying a car and made the whole proce He educated us on the whole process of obtaining a car at a dealership, clearly outlined the line-item costs in buying a car and made the whole process effortless. We are delighted with our new Toyota RAV4 Hybrid and will go back to buy from Terry when we are ready for our next car. More

Best car buying experience very loyal people smooth transaction and fast no hassle buying . I was greeted with smiles everywhere! ⭐️⭐️⭐️⭐️⭐️ transaction and fast no hassle buying . I was greeted with smiles everywhere! ⭐️⭐️⭐️⭐️⭐️ More

I’m very displeased now that Jerry’s Toyota is AutoNation Toyota. From the moment I went there. . . I saw signs up saying they could only have a car wash if your car is being serviced. Then I ask if I could Toyota. From the moment I went there. . . I saw signs up saying they could only have a car wash if your car is being serviced. Then I ask if I could bring my car in when I get off work since I work in a hospital it’s easier for me being as I never know exactly when I’m getting off and I was told absolutely not. They need to have appointments now. I schedule an appointment for my car to get its routine maintenance done and also to fix a Recall and I’m told that they had to order the parts for the recall, but they would call me as soon as they come in. Skip forward two weeks and I still haven’t heard anything so I called them and get put through a merry-go-round of “press this button for this, press that button for that” and when I finally get to what I need, they hang up on me. I end up spending 20 minutes till I finally get through to somebody that tells me my parts ARE actually in and no one called me to let me know this so they transfer me over to service department to be able to schedule an appointment to have the recall parts put on my car and I get disconnected again. To say I’m not pleased is putting it lightly being as I have a 2026 Prius & shouldn’t have to do a runaround just to speak with someone nor should I have to call a company to check on parts when I was told they’d call me. More