AutoNation Toyota Weston - Service Center

Employee compliment Wanted to say I’ve been a customer for about 8 yrs now and each time I take the car in for service the employees get better and better. Jose Rivera wa Wanted to say I’ve been a customer for about 8 yrs now and each time I take the car in for service the employees get better and better. Jose Rivera was my go to guy again today and I must say he’s is by far the absolute best person. What a great person. Thanks so much. More

Intentionally messed up the tire balance to sell alignment Took my Toyota for the 20,000 mile service. Oil change and tire rotation. I was told that I need an alignment at this mileage. I said the car drives p Took my Toyota for the 20,000 mile service. Oil change and tire rotation. I was told that I need an alignment at this mileage. I said the car drives perfectly; no pull to left or right or any vibration and none of my other cars have ever wanted a "routine" alignment at this low mileage. When I got the car back, the wheel was vibrating when you drove at highway speeds. Took the car back and had to wait 4 more hours for them to fix what they had messed up in the first place. Is this how you force people to buy your alignment package? I have already paid $699 for "Toyota Care" for 4 years of maintenance, otherwise I would never take my car to a Toyota dealer again. More

Always something to dissatisfy the customer I have paid several visits to this dealership for maintenance on my car. Twice I have been very disappointment at the level of professionalism of the I have paid several visits to this dealership for maintenance on my car. Twice I have been very disappointment at the level of professionalism of the mechanics inside the building. Once I brought the car in for a flat tire and they sent me back home after they "fixed" it. Turns out a few hours later the same tire was flat again, so I brought it to my personal mechanic and I saw there was NO PATCH TO BE FOUND. Autonation Toyota of Weston sent me back on the street with no patch AND THEY CHARGED ME of course. Another instance, I brought the car for a recall on the passenger side, and I got the car back extremely dirty and grease with hand marks all over the dashboard, door and window. Also they made a complete mess inside my glove compartment. important paperwork all dirty and wrinkled as well as my checkbook torn. BIG MESS. More

Misleading Clients Buying Warranty on Certifed Used Vehicles We bought a certified vehicle at Maroone Toyota Weston and were sold a 7 year warranty. During a service visit we find out our warranty expired after We bought a certified vehicle at Maroone Toyota Weston and were sold a 7 year warranty. During a service visit we find out our warranty expired after 4 years. We were surprised so we decided to ask the financial rep who helped us when we purchased the vehicle. Turns out that they sell you a 7 year warranty on used certified vehicle but THEY FAIL TO TELL YOU that the 7 years start counting from the vehicle’s model year. So if you buy a 2010 Camry in 2013 that seven year warranty IN REALITY IS ONLY 4 years. PLEASE READ THE FINE PRINTS SO YOU DONT FALL FOR THIS SCAM. I know it’s hard because when you buy a car they’ll pump a bunch of papers for you to sign. More

Great Customer Service. Had An issue with servicing my car .I just wanted to say cutomer service was excellent. My concerns were addressed promptly .Thanks Stephen and Hecto Had An issue with servicing my car .I just wanted to say cutomer service was excellent. My concerns were addressed promptly .Thanks Stephen and Hector. More

Warning: Do not buy Toyota Cars at AutoNation Toyota Weston I lease a Toyota at AutoNation Toyota Weston back on 2016 and complained after 1 week that I have problems with my alignment on my car. AutoNation To I lease a Toyota at AutoNation Toyota Weston back on 2016 and complained after 1 week that I have problems with my alignment on my car. AutoNation Toyota Weston was trying to fix it multiple times but the car still swerving to the left after I took the care for service. I told AutoNation Toyota Weston this issue is manufacturer defect. AutoNation Toyota Weston did not address safety customer concern with the vehicle and unable to help me. I will return this car on December 2018 after my lease is up. I will never purchase, lease or bring my business friends or my business customers to purchase or lease a car at AutoNation Toyota Weston. More

Rip offs I had my car towed in because I thought it was the battery problem lights were flickering all over the dash board , the service manager advises me th I had my car towed in because I thought it was the battery problem lights were flickering all over the dash board , the service manager advises me that they charge $130 something fee to test it electronically which was fine, he calls me back to tell me I need a starter I said OK he puts the new starter & calls me back couple hours later tells me I need a starter & alternator . I know that both things can't go at once so I was a little skeptical about the hole thing. so I call another dealer and ask them what the likelihood of two things going at once and they said it was rare , I call a friend that's in the car business that works at a dealership he's a service manager he says can't happen. I went to the dealership to talk to the guy & he was totally rude never ever asked if he could fix the problem automatically said you can take your car. They toke their starter out and put mine back in . so unprofessional !!! I've been bringing my car there since it was brand new I've taken it no place except there I will not be bringing it back there beware because they rip off people telling them untrue things about parts that you don't need . P.S. I toke it to a family repair shop within an hour the guy verified there was nothing wrong with the starter I needed an alternator . BEWARE More

Service department woes It's Saturday and their service department opens at 7AM. I had an appointment for 7:30AM to have a tire replaced. The appt was made by service adviso It's Saturday and their service department opens at 7AM. I had an appointment for 7:30AM to have a tire replaced. The appt was made by service advisor Jose Rivera. He told me he would not be here today, but another service advisor would take care of me. When I arrived, there were at least 22-25 cars lined up, in a single row, waiting for the gates to open and then be checked in. I waited in my car for twenty-minutes...unacceptable. This is a large Toyota dealership and they need to figure out the logistics in regards to checking people in and creating a larger service entrance and drive area. I'll never come here on a Saturday morning again. I did lease my 2016 and 2014 Toyotas here, only because they were the least expensive and my employer offered additional incentives, such as a $150 Mobil/Exxon gas card and a $100 AMEX gift card. This location is thirty-six miles round trip from my home and all I needed was a tire replaced. I had their road hazard warranty, which a lot of other dealers do not honor or you have to pay for the tire out of pocket and seek reimbursement...that's not happening. The service advisor called the parts department to inquire about my brand tire and parts told him they don't have any Firestone brand tires. My car only has 13,000 miles, came with Firestone tires, and the previous service advisor, Jose, called me to tell me the tire was special ordered and on premises as of Wednesday. Today they're telling me it's not here and that the tire warranty company doesn't open until 9AM. The tire warranty is an AutoNation warranty and my tire has a nail in it, with only 13,000 miles on the original tire. Multiple excuses not to take care of me or address this situation properly. They found the tire and I was told it would take about an hour and twenty minutes. This was after the long check in and then I was asked, "you don't want it run through the car wash, do you? It's Saturday and will take a long time", said Yorlian the service advisor. BTW, any good tech can get the car on the lift, the tire off and the new one on in about 25-30 minutes. An hour and twenty minutes is unacceptable and with an appointment this entire ordeal since my arrival to departure will have been over two hours to have one tire replaced. Lousy customer service. My recommendation, go to any dealership for service during the week and arrive early, 15-20 minutes before they open, or be prepared to wait with the soccer moms and arm chair quarterback dads. I shared my story with Hector, the service mgr, he was empathetic, listened to my brief tale of woe, got involved and accepted responsibility for the situation 100%. AutoNation Toyota needs to clone their service director!!! More

Jonathan in Service....simply AMAZING! I had been dealing with Toyota of Hollywood since June 12, 2017 about a fan blower that stopped working on my 2016 Toyota Tacoma. They assured me the I had been dealing with Toyota of Hollywood since June 12, 2017 about a fan blower that stopped working on my 2016 Toyota Tacoma. They assured me the part would be ordered that same day and would be ready the next day. I called Tuesday...Wednesday...Friday ...and again Monday of the following week everytime to find out the order had not come in and/or they just weren't returning my messages. I ended up taking my vehicle to Toyota in Weston where I was assisted by a nice young man, Service Advisor Jonathan V. He not only had the part ordered right away, but also detected a differential recall on the system, as well as replaced a bad battery and checked on my tire pressure. I dropped off my vehicle that day, the shuttle service dropped me off at home in Hollywood, and Jonathan called to give me an update the following day....on his day off!! Who does that in Florida?! He was very punctual and exact with his words...especially for someone (female) who doesnt understand much about vehicles...! Being that I moved from California where the customer is first and quality customer service is their number one priority, after bad dealings with Toyota of Hollywood, I really went in to Weston Toyota with no expectations...I WAS HANDSOMELY SURPRISED!!! I appreciate now that there are still people out there who want and are happy to go above and beyond for their customer and Jonathan did just that!! More