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AutoNation Toyota Weston - Service Center
Davie, FL
1,687 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,687 Reviews of AutoNation Toyota Weston - Service Center
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September 21, 2021
My Tacoma was in for the 15,000 mile service on Friday. Which includes tire rotation, air pressure, top off washer fluid, brake fluid, coolant levels and battery water. I noticed 2 days later that 2 valve Which includes tire rotation, air pressure, top off washer fluid, brake fluid, coolant levels and battery water. I noticed 2 days later that 2 valve stem covers were missing off of the right tires and the 2 on the left side were about to fall off, so I decided to look at all the fluid levels. The washer fluid was low and the battery water was low on 2 of the cells. It was lower than the lead plates. That in itself can cause a shorted cell and kill the battery. I called the service department on Monday, waited almost 1 hour to speak with the Service Director Hector. I told him what I found and also offered him photos of the work that was not done, which I took care of myself already. He wanted to see the vehicle, I told him again that I already topped off the fluids and replaced the valve caps. He defended his mechanic that didn't do the work. I have no proof that the tires were rotated so I assume that was done. We went on and on for 10 minutes getting nowhere so I asked to speak to the G.M. he asked me several times if that is what I wanted to do and I repeated let me speak to the G.M. Next thing I hear is a dial tone. He hung up on me. I called Toyota Corporate that evening and filed a complaint against the dealership. So I had paid (up front) for a service that they did not do and then lied about it. This morning I received a call from Lisa Robertson from the dealership, after we went thru the series of events she basically said "That if I had noticed the issues before I left the dealership they would have addressed it". So I guess you have to check on the repairs or service that an ASC certified mechanic does to your vehicle at the dealership! All I wanted was them to admit that the mechanic did not do the work and to apologize, after Hector hung up on me that changed my attitude. At this point I am still waiting for the G.M. to call me, I wonder if he will. More
by unhappy
Employees Worked With
Terrible Service, Lisa Robertson
September 19, 2021
My person's name is Rashan Seeram, and he is the best Assistant Service Manager I have ever known, he is excellent, very lovely, very professional. Mr. Seeram also told us what we needed, not what we wan Assistant Service Manager I have ever known, he is excellent, very lovely, very professional. Mr. Seeram also told us what we needed, not what we want to hear; he was honest, also told us what time the car would be ready. It was ready way before we expected. Great Job! Thank you, Mr. Seeram. More
by Knies Family
Employees Worked With
Rashan Seeram
September 14, 2021
The service I received from Auto Nation is really bad. My car was in the parking lot for 30 minutes and the paper work wasn't ready yet who you can explain that ? I told them to please check the bumper and t car was in the parking lot for 30 minutes and the paper work wasn't ready yet who you can explain that ? I told them to please check the bumper and they never did More
by diego.danieltz
Employees Worked With
Rafael Servan, Mario Ruiz, Lisa Robertson
September 14, 2021
My advisor was Rashan Seeran. He was very professional, friendly and kind. He spent time resolving my car problems. The service was fast and good. I am very happy with Toyota of Weston friendly and kind. He spent time resolving my car problems. The service was fast and good. I am very happy with Toyota of Weston More
by yadimont09
Employees Worked With
Rashan Seeram ??????????
September 14, 2021
I feel important, like a VIP every visit! I have been going to AutoNation Toyota for service for 20+ years. Every service was a pleasure. They even top off your fluids and wash your car! going to AutoNation Toyota for service for 20+ years. Every service was a pleasure. They even top off your fluids and wash your car! More
by FJWProffitt
Employees Worked With
Jose Rivera
September 13, 2021
Please AVOID. the job thy do is far worse than the guarantee they give. Either one they do not honor. They promise they do but they do not. The parts took a week to come in when they had said it was t guarantee they give. Either one they do not honor. They promise they do but they do not. The parts took a week to come in when they had said it was there in stock. magically disappeared. Been going here for years with multiple cars but will now never return. SAD the TOYOTA HAS PUT ITS FAITH AND REPUTATION ON THIS DEALER More
by ahen1969
Employees Worked With
service manager
