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AutoNation Toyota Weston - Service Center

Davie, FL

4.6
1,691 Reviews

1,691 Reviews of AutoNation Toyota Weston - Service Center

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June 07, 2022

The staff was very professional. They took me appointment exactly at the time it was scheduled. Friendly staff More

by Lourdes Ruiz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alberto
Jun 08, 2022 -

AutoNation Toyota Weston responded

Hello Lourdes, it means so much to us that you chose our dealership! Don't hesitate to call us if you ever need anything. Be safe on the road!

June 07, 2022

I always get my car service at this dealer since I bought my car. The service is excellent and I trust Al corrales. Thank you! More

by Encounterwj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Al corrales
Jun 08, 2022 -

AutoNation Toyota Weston responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

June 07, 2022

Michael was very personal and professional. He checked with me as the service on my car was being done. More

by Amsaviano
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael (Mike)
Jun 08, 2022 -

AutoNation Toyota Weston responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you ever need help, just give us a call. Happy motoring!

June 07, 2022

Very professional service. On time and with excellent credibility. I like also have appointments availability More

by belisa.miranda.cintron
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Rivera
Jun 08, 2022 -

AutoNation Toyota Weston responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you ever need help, just give us a call. Happy motoring!

June 06, 2022

Service at this Toyota dealership is EXCELLENT. I am extremely satisfied with the care of my vehicle and the price is affordable. I trust this dealership and especially trust my very valuable ser More

by Nicole Chin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Rivera
Jun 08, 2022 -

AutoNation Toyota Weston responded

Hi Nicole, we are pleased to hear you had such a positive experience with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

June 06, 2022

Very professional and very efficient. Was very satisfied with this dealership and very fast service More

by Lauraespinal17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rashad
Jun 07, 2022 -

AutoNation Toyota Weston responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

June 06, 2022

Always in and out when taking my Truck in for service. Never an issue and Jorge is excellent. More

by RRR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Moreira
Jun 07, 2022 -

AutoNation Toyota Weston responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

June 06, 2022

Very professional staff And courtesy, the service is on time. Always had a good service there ... More

by Volkswagen 64
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alvaro Gutierrez
Jun 08, 2022 -

AutoNation Toyota Weston responded

Hi, we appreciate you taking the time to leave us a response. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

June 06, 2022

Excellent customer service, easy to book appointments on-line, nice location, knowledgeable mechanics. I actually enjoy coming here to get our car’s regular maintenance down! More

by TiffTav
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Clementina, Caesar, Victor
Jun 08, 2022 -

AutoNation Toyota Weston responded

Hi, it is great to read such wonderful comments about your experience with us! We always strive to provide personable and excellent customer service. Thank you for the review!

June 05, 2022

We took our car in on Tuesday afternoon. We left the car around 1:30 pm. The car had two issues and we were told we had to pay $149.99 for each diagnosis. The diagnosis was not what we thoug More

by marielena.cuadra
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Prefer not to mention a name
Jun 06, 2022 -

AutoNation Toyota Weston responded

Hi, we are deeply disappointed by your experience at AutoNation Toyota Weston. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (954) 644-4867 to discuss what we can do to help.

Jun 06, 2022 -

marielena.cuadra responded

The GM is not interested in another chance to discuss what they can do to help. That is just an automated response. I called the number and spoke to his assistant. The GM never called us back. The assistant called back after she spoke to the GM and reminded us that we signed a paper authorizing them to perform two separate diagnostic tests at $149.99 a pop. The issue we have is that we don't believe the diagnostic tests were done, and we ended up paying $300. The day we dropped off the car, we received a call from the rep a little while after. He told us each repair would be over $900. We said it was too much. He then said the car was ready and to pick up the keys at the cashier. We found it odd that the rep never said to wait a little bit to pick up the car because they had to put the door back together. At the cashier, we asked to speak to the technician who worked on the car. We were told we had to go through the rep who sold us the diagnostic tests. We went to his office and said we wanted to speak to the technician. The rep had told us the technician had taken apart the door to perform a thorough diagnosis of the window. While the technician was on speaker, the rep said: "you took apart the door to find out the problem, right"? I asked the rep if he could allow the technician to speak with us without putting words in his mouth. I found out later that they have videos in the service center. I asked to see the video of our car so we could see the diagnostic tests that were performed. I was told they don't have videos for all the cars in the repair shop...

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