AutoNation Toyota Weston - Service Center

Horrible service and they keep promising Me to make repairs but each time they give me my car back without fixing the problems . I would highly recommend that if your Toyota needs repairs, you take it repairs but each time they give me my car back without fixing the problems . I would highly recommend that if your Toyota needs repairs, you take it anywhere BUT Weston Toyota. More

The staff at the dealership has always taken care of my car. They are always supportive and take their time to explain in detail before servicing the car. car. They are always supportive and take their time to explain in detail before servicing the car. More

Nick was professional and answered my concerns; he kept me informed of other things found during the inspection of the car. The waiting area was very clean and the coffee was great. In my case, if I have me informed of other things found during the inspection of the car. The waiting area was very clean and the coffee was great. In my case, if I have an appointment at certain time, I'm expecting someone will take care of me at that time or very close to that time. However, the wait was not long. More

The reason that Ive bought 4 fifferent cars at this dealer is because everything is perfevt: kindness of istaff, reliability of its vehicles and after-buying srrvices. No need to go somewhere else. dealer is because everything is perfevt: kindness of istaff, reliability of its vehicles and after-buying srrvices. No need to go somewhere else. More

Very responsible employees working there and very conscious with appointments, very knowledgeable and helpful in every way!!! And tge waiting area fantastic!!!! Thank you conscious with appointments, very knowledgeable and helpful in every way!!! And tge waiting area fantastic!!!! Thank you More

Congratulations to Paula Sucre for her professional performance, and excellent level of customer service. Five Stars. performance, and excellent level of customer service. Five Stars. More

On February 10th, I took my car in for an inspection because the trunk wouldn’t open or close properly. They told me they needed to do a review, which took five hours. Despite this, I agreed to have the because the trunk wouldn’t open or close properly. They told me they needed to do a review, which took five hours. Despite this, I agreed to have the work done with them, thinking it was a professional and ethical system—something I now completely regret. The second time I went, they were supposed to fix my trunk, but after another five hours, they told me they couldn’t repair it. However, I still had to pay the remaining balance for the repair because I had to cover the labor costs. I found this absurd, but since I am an ethical person, I paid. Then, they told me I had to come back another day for them to finish the job. When I returned and they completed the work, they told me that I now needed three different keys to open my trunk. I don’t understand how they make decisions like this without consulting the customer first. I decided to speak with the manager, thinking he would help me. In reality, they’ve just been mocking me this whole time. He told me he would send me to get my trunk fixed by someone outside of Toyota, who practically never answered my calls again. He only responded when I started calling the main Toyota office, but even they didn’t help me. They said that Toyota Weston operates independently and that I had to resolve my issue with them. To this day, I am still waiting for a response from the General Manager regarding all the negligence they’ve shown. No one has given me any answers—they just want to fix my car in their own way and at their own convenience, without considering all the time I wasted and the energy they made me spend. Honestly, I do not recommend this place at all. The worst service in the world. They only care about people who are buying cars. Almost $800, and they didn’t fix my car properly. More

I was at this dealership a few days ago because the alternator of my 2019 Toyota Corolla was damaged, the car came in in the morning hours and they delivered it to me at 6 pm on the way home I realized alternator of my 2019 Toyota Corolla was damaged, the car came in in the morning hours and they delivered it to me at 6 pm on the way home I realized that the air conditioning was not cooling (the AC was working perfectly when I entered the workshop) the next day I contacted the advisor Paula to inform her about what happened and she asked me to take the car that same day to check it, after waiting all day again they tell me that the compressor stopped working so I ask for a coherent explanation of why if the car came in with the AC working it came out with the AC not working, the advisor's response is that the repair that was done has nothing to do with the compressor and that I should pay for the repair, they call the advisor's supervisor and very rudely he responds that that has nothing to do with what they did and that things can stop working at any moment, that he is going to call Toyota to see how they can help me. Days later I receive a call from the advisor saying to take the car to be checked to see if there was a bad repair, because something similar had happened previously where a technician made a bad repair. I take it two days later and I lose another whole day for them to give me a paper saying that the compressor stopped working and that it is not their fault and no one else is responsible for the damage. I do not recommend this place and I give it one star for the following reasons: 1. They caused damage by making a repair and did not respond. 2. The costs are too high for the quality of services they provide. 3. The attention from the advisor was very average and from the manager was terrible! 4. They cannot give me an explanation of what happened and they insinuate that I brought it bad. 5. They told me on two occasions to deliver the car and get a new one, so I deduce that they could have damaged it on purpose. 6. ⁠In case there is damage caused by them, they will not respond to you. Finally, I want to clarify that the car has 133,000 miles, that it was bought at that dealership and other repairs had already been done previously. I recommend not going to this place because you will pay more, they will give you the car with other damage so that you can get a new one and the customer service is not the best. More

Quick service, (it took 1:00hr) 600,000 oil change with multi point inspection they send you to your phone an status update. 👍 Is a plus multi point inspection they send you to your phone an status update. 👍 Is a plus More

Cat and mouse games, took my Tacoma in for what was supposed to be an oil change, was til my front end was .0001 out of alignment. I consented against my better judgement that my 12000 mile driven on F supposed to be an oil change, was til my front end was .0001 out of alignment. I consented against my better judgement that my 12000 mile driven on Florida roads vehicle needed front end alignment. At the same time while the vehicle was under warranty mentioned to the service writer about the spots on the hood who stated they will wash it to take a look at it. Long story short, they did the alignment so they can charge me for an out of warrantee service and did nothing about the rust spots on the hood. Incidentally they did not change the oil either stating I don’t have enough miles since the last change. Received another notice in December stating I needed an oil change, made an appointment for the first week of January. Brought in the vehicle in January was once again told I don’t have enough miles for an oil change, I told them about the spots on the hood and they quickly told me my vehicle is out of warranty. I appealed to the manager who stated he would call me and after a week called to the main Toyota 800 number who also stated they would call me back. And is now over a month without any calls. By the way the spots are caused by a a plastic ( Saran Wrap) type of film they stick on the vehicle to make it shine and protect it from debris. I had no idea this paint protection garbage is factory warranted for one year. In view of the fact this dealership failed to even make any effort to call me back, I will no longer consider another Toyota next time I replace my current vehicle. Ironically they are trying to sell me an extended warranty as I write this unhappy experience. I’ve been around long enough to know when a dealership is no longer interested in repeat sales. In this case the words sham and scam come to mind and I have no problem considering other makes of vehicles in the future. After the many years of Toyota ownerships it’s time for a change. More