AutoNation Toyota Weston

I bought the car on 4/01/12 I had to bring the car in 5 times for service before I even made my first payment. This was an alleged certified per owned. The car did not have a recall done on it, the brakes times for service before I even made my first payment. This was an alleged certified per owned. The car did not have a recall done on it, the brakes were not replaced or turned. They did he recall without my knowledge, during which they put a whole in my carpet and tried to blame it on me... I had to take the car for service a week later for a water pump and and then two weeks later for $2100 worth of parts cause 3 lights came on and the car left me on the side of the road... They had he car for a total of 12 days in total... All before my first payment.... I went to meet with them to discuss this and I got the "well you bought a used car" certified preowned means nothing to them which they pencil whip the 160 point inspection... These guys are crooked and on e they have your money they are done with you.... Never again will I deal with these guys.... I am going to bring more media attention to this, cause god knows how often they do this to people and get away with it.. More

Both Santiago and Fabio were very friendly and efficient at helping us find a great car. They worked us out a fair price on our new car. I would like to thank both of them for all their help. I would be hap at helping us find a great car. They worked us out a fair price on our new car. I would like to thank both of them for all their help. I would be happy to recomend your dealership to everyone I know. Sincerely, Mr. and Mrs. Joseph Pappas More

The sales person was very helpful and friendly. He answered all my questions and while I was waiting he came by and gave me updates that made my wait time more tolerable. answered all my questions and while I was waiting he came by and gave me updates that made my wait time more tolerable. More

The sales rep, Andre Solomon was really good, very informative, and he took the time to explain to my kids few detais about the car they wanted. Great job! informative, and he took the time to explain to my kids few detais about the car they wanted. Great job! More

I found the sales representative very pleasant and he offered good customer service. He made me feel very comfortable and feel that he was making all the effort to make my experience buying this car com offered good customer service. He made me feel very comfortable and feel that he was making all the effort to make my experience buying this car comfortable. He has the personality to be a good sales person and will do well in this field. More

Both men went out of their way to help me...they took plenty of time to get me what I needed to leave with a new car plenty of time to get me what I needed to leave with a new car More

Overall I am satisfied with my purchase. I love my new Toyota Camry SE. I had the pleasure of having Andre Solomon as my sales representative. He was extremely helpful and had excellent customer service. Toyota Camry SE. I had the pleasure of having Andre Solomon as my sales representative. He was extremely helpful and had excellent customer service. He listened to all of my needs and with great service met every single one of them. He was very honest and worked very hard to get me the car I wanted. He unlike most sales representatives never pressured me or made me feel like I had to purchase right away. It is because of his great customer service that I came back to him to purchase my new car. Thanks to Andre am very happy with my car. More

After walking in and getting introduced to Eli Garcia, he was very informative, honest, pleasant to work with and prompt. I don't like sitting around car dealerships the way some of them make us wait. Eli was very informative, honest, pleasant to work with and prompt. I don't like sitting around car dealerships the way some of them make us wait. Eli didn't do that at all. We got down to business. He showed me exactly what I was looking for and helped me complete a very good deal. I highly recommend Eli and Maroone Toyota on Weston Road. More

Mr. Soloman was so helpful . I originally came in for service on my car but started to look around the showroom .I explained my desires regarding my trade-in to Mr. Soloman and he got them completely wit service on my car but started to look around the showroom .I explained my desires regarding my trade-in to Mr. Soloman and he got them completely with a little added. He spent so much time and effort with us . What a pleasure it is doing business with him. He has called us to make sure that all is well. Wow, again what a pleasure it is . Thanks, Jerry and Charlene Tinnell More

I have been bringing my 2010 Prius for service since I move here from Melrose, Ma. last year. My Service Advisor Mr. Albert Cruz, was outstanding in taking car of my car and me. Because of him, when it wa move here from Melrose, Ma. last year. My Service Advisor Mr. Albert Cruz, was outstanding in taking car of my car and me. Because of him, when it was time to buy a new car, I came back to Maroone Toyota. When I arrived on Monday 3/19/12, I was greeted and told me that someone would be with me shortly. Mr. Hussain Khan came over and I explained that I would like to look at a Rav4. I told him that I would be trading my wife's car in. We went through the normal back and forth haggling and finally agreed on a price. I told him and Ed (? the closer) that I will go home and talk to my wife. Ed said that we did not need my wife. I explained the the title is in her name only. Ed said that we can take care of that later and we don't need to bring my wife back with me. I went home and talked it over with my wife and agreed it was a good deal. I came back and told Mr. Khan I would take it. I was waiting for my turn and I met Mr Steve Cohen V.I.P. Manager. We talked for awhile and he told me if I have any problems to contact him. After some paper work, I went into the finance office. Went through the normal finance stuff and at the end he gave me a paper for my wife to sign her car over to me. I also had to bring back the Title for the trade in. I told him that I would be back tomorrow to pick up the Rav4. He told me that I would be taking home with me. We went to another window and he got a new Tag and registration. When my Rav4 was out side, Mr. Khan and I went out to inspect it and for him to show me all the features and how to use them. He then showed me a green Toyota Purchase / lease survey. He ask me make sure that I gave him all excellents. He stated that if I only gave him good marks, his pay will be cut. I did not like being told that I might be taking money out of his pocket!! I left and went home. The next morning (3-20-12) I went to my insurance agent to change it to the new Rav. She asked me why I have a new Tag on it and not the old one that was on the trade in. She said that we had just registered our cars in Dec 2011. She said that a new tag cost me more than a transfered one. She could not understand why they issued me a new one. We had just paid over $350. for it. "Why would your wife have to sign over her car to me", she asked? She told me to go back and and use the old plate that was on the trade in and put Marie's name on the Rav. I told her that was what I was expected to happen. I drove back to Maroone and went to see Mr. Cohen, I told him what was happening and he said he would fix it. He asked if Marie was available and I said yes. He told me to bring her back and I said ok. We filled out some new papers and were told that they will issue my old plate to the Rav, but it will take some time. I said ok. 3-21-12 I received a call from Mr Khan around 10AM, while I was driving to Wellington, but I could not understand him because the Bluetooth was cutting out. He said for me to call him later. I called back about 1PM and told him about the problem with the phone, he said he was with someone so could I wail for about 45 min before comming over. I said ok. I got there about 2PM, I asked the receptionist for Mr. Khan. she called him and said he would be over. I took a seat and I saw him coming over to the receptionist but did not stop and went out the door. She called him again and left a voice message. It is now 2:45 so I asked when is he comming? She call him again and said to me that he has stepped out. I saw that Mr Cohen was in his office and spoke to him. We walked over to the counter and I asked if I could talk to him, she called him (Mr. Khan) and he told me that never received a call that I was waiting for him. Both Mr Cohen and the Receptionist could hear him say that. She was mad that he said that. Mr Khan told me that he would find me someone to help me. I told him no thank you. Mr Cohen brought me out to the service dept. to Mr Cruz (my service advisior) he made a call and a tech came out and had it fixed right away. How funny is it that I started this process because of Mr. Cruz and 3 days later it ended with Mr Cruz. Over 3 days I have made 5 trips back and forth to your dealership and spent around 12 hours with your personnel !!! I still have to make another trip to get my orignal Tag put on the RAV4 This is totally unacceptable. A lot of this could have been avoided if I was told that my wife was not needed to be their and the rush everybody was in to sell the car. Remember, I said that I would like to pick up the Rav the next day, Quality not speed is important to me In closing I must tell you that if it wasn't for Mr. Steven Cohen, I was going to return the car and go somewere else. He is asset to your dealership! He went above and beyond for my wife and me. He should be the one who receives the commission on my sale. If there was a way to clone him and Mr. Cruz, you would have the A-Team. SALES AND SERVICE that cares about you first and then the car! Thank you for reading this, Paul Cacciola 1157 SW 117th Way Davie, 33325 339-222-8777 PS: I LOVE MY RAV4 More