AutoNation Toyota Weston

very disappointed I went looking for a car in this dealership. On Sunday I met w the sales Rep Eddie really nice helpful. Finally we got a phone call that night and he I went looking for a car in this dealership. On Sunday I met w the sales Rep Eddie really nice helpful. Finally we got a phone call that night and he told us we we er e approved and gave an amount to put down that we we're happy with. My husband went Monday to finally get the car and my husband was told something totally different than the night before. OK carat the end of the night we went to giveva down payment to hold the car set the I liked a lot. The sales guy came to us to tell us the out come it was a whole different scenario again we we're lied to at how much we're to pay monthly. 2 nd time that they change something. I'm very disappointed w the way everything was handled. More

Great sales rep. Very good experience. Good deal. Karonnie Cooper helped us from the moment we contacted the dealership online. Went in and had a great experience. Karonnie was amazing, and a great yo Karonnie Cooper helped us from the moment we contacted the dealership online. Went in and had a great experience. Karonnie was amazing, and a great young man. Gave us a great deal with no pressure. Even offered to come in on his day off if we needed help with something. Great experience. More

Bait and Switch Tactics My sales person Vanessa was great, it's the general sales manager Oscar Ramos who is the problem. We negotiated the purchase of a new 2016 Camry- pri My sales person Vanessa was great, it's the general sales manager Oscar Ramos who is the problem. We negotiated the purchase of a new 2016 Camry- price and financing terms and both parties agreed to it. When I went to financing I was told they can't offer the 1.9% financing ( not due to my credit) but because the dealership already gave me $1000 in dealer cash. Oscar agreed to the terms but recanted in the finance office and said he would do the deal "if" they could extend the 1.9% financing terms. They offered me a new deal add $1000 back into the cost of the car and they would offer me 0% financing. There is the bait and switch. Three people in the dealership apologized for what happened and said that was not right. The sales person encouraged me to speak with the General Manager. He did not want to hear anything from me and had his mind made up prior to talking to me. He knew of the bait and switch tactic his employees used. I would never buy another car at that dealership. More

horrible experience i had to buy the car with 1000 usd more than all local users. The sales person name is Omar Simpson. He and his boss were very rude. Even the customer i had to buy the car with 1000 usd more than all local users. The sales person name is Omar Simpson. He and his boss were very rude. Even the customer care service lady ( Liza) turned a deaf ear to my request and all of them said " We are here to make more money" ... definitely not recommended. More

Terrific Experience After a terrible experience with a dealership the last thing I wanted to do was subject myself - again. I had promised Mom I would accompany her for After a terrible experience with a dealership the last thing I wanted to do was subject myself - again. I had promised Mom I would accompany her for her new vehicle. From the moment we stepped onto the entrance we were greeted by a lovely young woman - Vanessa Mendez - extremely professional knowledgeable and I say a Godsend for us that day. Mr. Dave Mathews - the general manager - took time out to talk to us while the trade in was in appraisal and wound up giving my Mom the best deal ever! We didn't even have to negotiate as we had rehearsed! Then it was time for the finance portion and we were greeted by Mr. Juan Oyola - a true gentleman with patience, professional and attentive guidance. Well - those are the people you want to see when you go for your next purchase or lease - trust that for sure! More

Great Customer Service I was shopping for my teens first car and the internet manager, Isaac Ergas was so pleasant and helpfull in finding several cars to review. I was shopping for my teens first car and the internet manager, Isaac Ergas was so pleasant and helpfull in finding several cars to review. More

Tundra 1794 Everyone at the dealership was a pleasure to deal with. When Steve and I got down to numbers he called over his manager to sit with us. This told me t Everyone at the dealership was a pleasure to deal with. When Steve and I got down to numbers he called over his manager to sit with us. This told me that they were looking to make the deal happen! Sure enough, we came to an agreement within 15 minutes or so. Overall, Steve was great! More

Toyota Corolla purchasing experience Due to an unsatisfactory past experience I was skeptical about going back to Autonation Toyota Weston, and to be honest we were not planning on buying Due to an unsatisfactory past experience I was skeptical about going back to Autonation Toyota Weston, and to be honest we were not planning on buying a Corolla for my nephew when we walked in. Well I was surprised by the customer service quality improvement since my last visit and my salesman Isaac Ergas made this experience amazing and very pleasant. He was great to work with and took time to explain all the new features in the car and kept an open line of communication throughout the process and many days after we purchased the car to make sure we were happy and satisfied with our car and his service. I would highly recommend Isaac due to his honesty and top notch professionalism. Patrick from the Internet department was impressive as well. More

My experience with this dealership was pretty average, but the post-sale follow up just doesn't cut it. I purchased a used Toyota Prius from them and I dealt with Patrick in the internet sales department. but the post-sale follow up just doesn't cut it. I purchased a used Toyota Prius from them and I dealt with Patrick in the internet sales department. I also dealt with one of the sales managers, his name was Eddy. I'm actually located in the Sarasota area, so I drove three hours to Weston to purchase my vehicle, because it was the only one I could find that had all the options I wanted. Anyway, when I first submitted my request for information on their website, I received a response immediately. Patrick was very attentive and easy to get a hold of during the entire sales process, and he made sure everything was ready to go and waiting for me when I arrived to fill out the paperwork and pick up my Prius on 2/19. My finance manager was great, but unfortunately I can't remember his name. He made sure to explain all the paperwork I was signing and he made the process quick and painless. When I went to leave and start my three hour drive back home, I noticed one of my HID headlights was out. I pointed this out to Patrick, and he turned the headlights off and then on again to have them both working. At this point it was past 9:00 pm and I just wanted to get home. I thought of it as some strange glitch and Patrick suggested the same. I then drove off in my car. Once I pulled out of the parking lot, my headlight shut off again - and kept doing so after turning them off and on again. I was only gone for ten minutes at most when I drove back to the dealership. Patrick was nowhere to be found, but I showed Eddy (the sales manager) the problem with my headlight. Eddy then proceeded to hit my headlight assembly with his fist and say he didn't know what was wrong. At this point the service/parts departments were closed. Eddy told me to just drive the car home and just turn the headlights on and off to make them come back on whenever the issue happened - and he would make sure to send me some replacement headlight bulbs. At this point it was 10:00 PM and I just wanted to get home as I had to be at work early in the morning. So, I drove 3 hours back home with my headlights intermittently turning off and on. Luckily, I didn't get a ticket. It's been two weeks since I purchased my car and I've tried calling both Eddy and Patrick while sending numerous emails about this issue. So far, I've had absolutely no response from anyone. When I called Eddy, he quickly brushed me off saying he would speak to the used car manager and call me back - and he never did. I can't drive my new car at night and I'm going to have to shell out $100 for a set of new HID bulbs - after spending a bunch of money to get my Prius. This is another typical case of the car sales industry "turn 'em and burn 'em". More

I enjoyed the experience. They listen to my problems and needs and put me in the correct vehicle to solve them. They worked with me and did a lot of it over the phone so I did not have to be there the whole needs and put me in the correct vehicle to solve them. They worked with me and did a lot of it over the phone so I did not have to be there the whole day and a half. Thanks very much for helping me and make it easy. More