AutoNation Toyota Thornton Road - Service Center

Terrible Service ! I had an appt to get an oil change . It was slower than usual when I got there so I thought I'd be out of there quicker then usual . Usually the wait I had an appt to get an oil change . It was slower than usual when I got there so I thought I'd be out of there quicker then usual . Usually the wait is two hours which is absurd in itself . I was called out where I an employee Matt showed me two filters he gad taken out of my car to tell me they needed replacing . I called to run it by my husband who said no he would replace them himself . This seemed to make Matt irate but he told me he'd have my paperwork done up in five minutes . Now wouldn't that lead you to believe your vehicle woukd be ready when your paperwork was . Anyways I went and sat back in the lobby . 20 minutes go by so I go out into the service center asking about the paperwork . The employee I'm speaking to now is Evan and he asks someone to go find out where my car is . Employee comes back and literally is having trouble finding my car . He asks again about my car - Year - color / tag etc . He leaves and comes back and claims it's now getting the oil changed . I go sit back down . I would say 40 minutes go by and I'm called out . I pay for the oil change and am told my car isn't ready . I go sit back in the lobby . Another oh hour almost goes by so I text my husband to let him know I'm still at the Toyota place and my plans for the day are ruined . Minutes later he texts to find I'm still there . He calls the service center and gets no answer ( I find this out later ) , so he calls the sales manager . The sales manager has to walk down there and get Evan on getting this resolved . Even comes into the lobby and walks up to the wrong lady calling her Mrs Maxwell ( my name ) . I have to walk over and tell him I'm Mrs Maxwell . He asks if the man that had me pay gave me my keys . I said if he gave me my keys , would I still be here ? To end this I got my keys ,my car had been sitting out there ready for god knows how long . Total disorganized, total lack of friendly customer service employees . I don't know how these people have jobs . At least the ones I dealt with . Never going back to this location !! More

Service is the worst I have ever had I came to the service department on more than one visit and each time service was xxxxty staff walking around and i stood for over 15 mins waiting to I came to the service department on more than one visit and each time service was xxxxty staff walking around and i stood for over 15 mins waiting to be helped. Once i asked to speak to Mgr it took 15 more mins for him to come mind you i was now late for my first service and late for my appointment but was 15 mins early getting here. And still have 45 mins to wait for them to finish my car will travel miles out of my way before I use them for anything else and will never get another car from them run from auto nation toyota on thorton rd do not use them for anything More

Hot and bothered...literally. Had work done on my car. When I left the dealership with my vehicle, realized A.C. was blowing hot. Called to complain and receptionist said service d Had work done on my car. When I left the dealership with my vehicle, realized A.C. was blowing hot. Called to complain and receptionist said service department just closed. I explained it's 90 degrees and I have small children. She said, I'm trying to make you understand that if you think you're gonna turn around and come back here now and get it fixed, that'll not gonna happen. Strike two. Rude Customer service. Wasn't even getting work done on A.C.! My kids are sweating! A.C. was fine before I dropped my car off! More

Poor customer service I arrived 10min early for a scheduled appointment to be ignored. The employees talked among them self and was so into there computers and acted as I arrived 10min early for a scheduled appointment to be ignored. The employees talked among them self and was so into there computers and acted as if I was invisible. I find that to be rude and unprofessional. I have purchased 2 brand new vehicles from this dealership and one used. Even if they are busy the proper thing to do is acknowledge a customer when they approach you. This is not the way to treat customers with there investments I will take my business else where. By the way making an appointment doesn't make a difference if the wait time is an hour and a half with an appointment. I head one of the techs walk by saying they don't have any thing to do makes me wounder when you have a waiting room full of customers. More

Had a key made and dealership made incorrect key Dealership made wrong key for my car which has immobilized my car. Dealership will not fix my car they broke. My car needs a new ECU now! Dealership made wrong key for my car which has immobilized my car. Dealership will not fix my car they broke. My car needs a new ECU now! More

i went to the dealer to have my 2008 toyota highlander fixed on a we owe, to perform a fix for my drivers side window , bumping hard making clicking noise , talked to sales manager calvin smith ie: sales fixed on a we owe, to perform a fix for my drivers side window , bumping hard making clicking noise , talked to sales manager calvin smith ie: sales manager was very rude got into very bad situation orally with , called me a liar about body damage and window problem , ended up cooling down calvin had bad attitude soon as i seen him. and i only ever seen him one other time, kudos to robert in the service department was very understanding and district manager tom campooso. but after this i would not refer this dealer to any one . More

I took my car in to be repaired due to the transmission slipping. I was told it was the computer system and it had to be reset. It still continue to slip so I took to another dealership. There were 2 mo slipping. I was told it was the computer system and it had to be reset. It still continue to slip so I took to another dealership. There were 2 motor mounts that were broken. I called back to get a refund of my money and no one called me back until 3 weeks later. This is the second bad experience I have had with them. I do not recommend anyone take their car to this dealership for service repairs. More