AutoNation Toyota Thornton Road - Service Center

This location is clean and the staff is friendly. I took my vehicle in for service for the first time at this location and my advisor, Reinaldo, was a pleasure to work with. my vehicle in for service for the first time at this location and my advisor, Reinaldo, was a pleasure to work with. More

Since I bought my Car I always come to this location for all services of my car. Great staff, Great customer service I’m always satisfied. all services of my car. Great staff, Great customer service I’m always satisfied. More

I appreciated being told up front what the wait time was going to be. I was taken to a Fed Ex to complete some important business and brought back. I received an update on the progress of my repairs and was going to be. I was taken to a Fed Ex to complete some important business and brought back. I received an update on the progress of my repairs and was able to go to the sales area to eat lunch. When I returned I was given a thorough explanation of what was going on with the car and what was done. I was also given recommendations of what to get repaired first. I appreciated the help from everyone. More

My experience was the worse experience I have ever had at car dealership in my life. I have been a loyal customer buying my wife, my daughters and my self cars and myself the truck I bought in go service. car dealership in my life. I have been a loyal customer buying my wife, my daughters and my self cars and myself the truck I bought in go service. I was repeatedly lied to about the services of my truck. I had an appointment at eight am and was told by your attendant that all I needed was an wheel alignment. I was my truck would be ready at 10am. At 11 am it was still not ready. I was told they would give me a ride home and the would call me when it was ready. I need the truck to take my wife to the doctor because she is a heart patient. I can tell TOYOTA don’t want my business and I will be taking my business elsewhere. Sorry service. Freddie Baisden More

Room for improvement. I waited 2.5 weeks for a oil change and tire rotation appt and it still took 3 hours. I did get a price break as a result of the delay. change and tire rotation appt and it still took 3 hours. I did get a price break as a result of the delay. More

NOT a good experience with this dealer. Could not get through to the service department to talk to anybody about the work being done. Once message was left, no return call. When told it was ready, went t through to the service department to talk to anybody about the work being done. Once message was left, no return call. When told it was ready, went to the dealership and had to wait an hour for somebody to get the paperwork ready. Poor customer communication. Then a problem finding the car. Oil change was included in service, but they forgot to put a new windshield reminder sticker, leaving an old one up. More

Good job very professional and timely will recommend to anyone anyone More

Service was excellent. the service representative was very helpful and friendly. I will come back for future service of my vehicle. thank you very much. very helpful and friendly. I will come back for future service of my vehicle. thank you very much. More

Good experience, fast service. Easy to make appointments. Friendly service representative. Price could be better, it should not be the most expensive option for a car owner. Friendly service representative. Price could be better, it should not be the most expensive option for a car owner. More

The service team is amazing. Everyone is helpful and friendly. Jason was very professional and helped me understand any and all recommendations for my vehicle without pressuring me to get any of it done friendly. Jason was very professional and helped me understand any and all recommendations for my vehicle without pressuring me to get any of it done in that moment. More