AutoNation Toyota Thornton Road - Service Center

The overall experience was really good. Ricky ensured they worked on the service items I had specifically requested. Moreover, they did not attempt any uncomfortable up-sales. Everyone was Ricky ensured they worked on the service items I had specifically requested. Moreover, they did not attempt any uncomfortable up-sales. Everyone was courteous. However, the service took longer than the estimated two hour window. When I inquired about it, Ricky told me that was because they have to source the items from nearby Lexus parts dealers. I had specifically asked him twice before the servicing whether they can indeed service a Lexus and he never mentioned this possible delay. I'm only disappointed that this was not revealed before hand. So my only options the next time are: 1). Drive about 40 mins each way to the nearest Lexus dealer 2). Endure the additional delay at Thornton Toyota when they source the needed parts. Or 3). Buy all the necessary parts for that servicing and give them to Thornton at the service appointment! More

Convenient location, clean waiting area, positive interaction with staff, staff considerate of customer time, ensures that customer is clear on needed repairs, friendly staff, clean shop, Anthony Cox interaction with staff, staff considerate of customer time, ensures that customer is clear on needed repairs, friendly staff, clean shop, Anthony Cox is very professional. More

Staff was great, the process time was excellent, I was given a great deal an also given a great car, my first experiencing financing a car an you guys were awesome!Thank you so much!😊 given a great deal an also given a great car, my first experiencing financing a car an you guys were awesome!Thank you so much!😊 More

They did a really great job on servicing my car. Also, they helped me out with discounts Also, they helped me out with discounts More

Mr. Cox was a delight and answered all my questions, the staff there are very friendly and know what they're doing. I was in and out in no time. Cox was a delight and answered all my questions, the staff there are very friendly and know what they're doing. I was in and out in no time. More

Since coming to AutoNation Toyota, I've received nothing but kind and professional services. Thanks nothing but kind and professional services. Thanks More

They are professional and they really help me when I bought my 2021 Toyota Corolla LE bought my 2021 Toyota Corolla LE More

Mr. Cox! Professional and Delightful!! He was my service representative and he is one cool dude. 😀 Cox! Professional and Delightful!! He was my service representative and he is one cool dude. 😀 More

It took 3hrs for an oil change and the rep to go over additional services needed. If I would’ve agreed to the additional service, I would have had to wait at least an additional 3hrs before my car would additional services needed. If I would’ve agreed to the additional service, I would have had to wait at least an additional 3hrs before my car would be complete. More

As usual, my Service Advisor Mr Anthony Cox was very professional and as busy as he was, I was given a thorough explanation of the repairs that my car would soon need. He demonstrated excellent Costomer professional and as busy as he was, I was given a thorough explanation of the repairs that my car would soon need. He demonstrated excellent Costomer Service Skill and is very knowledgeable about Toyota’s. More