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AutoNation Toyota Thornton Road - Service Center

Lithia Springs, GA

4.3
683 Reviews

683 Reviews of AutoNation Toyota Thornton Road - Service Center

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April 07, 2022

Anthony Cox is the best. He made me feel very welcome and was very confident I. His job. He git me in and out just like he promised. Always very professional and courteous. More

by Vernitachristmas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Cox
Apr 09, 2022 -

AutoNation Toyota Thornton Road responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

April 06, 2022

Not very happy with this place, came here for an oil change with a coupon and they put a synthetic oil in my truck without my permission. Instead of the coupon price of 18,99 . I ended up paying double More

by Pablo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not sure
Apr 06, 2022 -

Pablo responded

Will not be going back here again,

Apr 06, 2022 -

Pablo responded

Need to train your people to be honest with customers.

April 01, 2022

This location has great service. My service advisor, Anthony, is especially efficient, professional, honest, and kind. I trust whatever he says is going on with my car. I've trie More

by Ramona
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony
Apr 05, 2022 -

AutoNation Toyota Thornton Road responded

Hello Ramona, we're happy you found our staff to be so supportive during your experience here at AutoNation Toyota Thornton Road. Don't hesitate to call us if you ever need anything. Be safe on the road!

March 31, 2022

Great Service! recommend it! Fast and reliable service. thank you! The always answer my questions ! More

by j_santana76
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony
Apr 05, 2022 -

AutoNation Toyota Thornton Road responded

Hi, we are pleased to hear you had such a positive experience with us! We appreciate your recommendation of AutoNation Toyota Thornton Road and we hope to be of service again in the future.

March 31, 2022

Use deceptive tactics against customer. Purchased tire package and alignment was mistreated during process, when presented to pay and asking for paper work of alignment, was not completely More

by Bear
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Anthony Cox; Manager ( M)
Apr 05, 2022 -

AutoNation Toyota Thornton Road responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. Please call our General Manager at (770) 674-6082 for ways we can work towards resolving these issues. We look forward to hearing from you soon.

March 31, 2022

Brought 2021 Highlander in for first scheduled visit. All scheduled checks were done, but the only real maintenance was tire rotation. it is disappointing that they don't do complimentary car wash on t More

by ladyjay3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennard Addison
Apr 05, 2022 -

AutoNation Toyota Thornton Road responded

Hi, thank you for leaving this detailed feedback about your experience with our dealership. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (770) 674-6082 -- we hope to hear from you soon.

March 30, 2022

Anthony always take care all my needs for my car . When I make appointment he already check to see what I need and when I get there he explains what the car needs. More

by Juanita
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony
Apr 06, 2022 -

AutoNation Toyota Thornton Road responded

Hi Juanita, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

March 29, 2022

Haven't had any problems with work that was ever done on my car their mechanics More

by deestone
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reinaldo Glen
Apr 02, 2022 -

AutoNation Toyota Thornton Road responded

Hi, Thank you for taking the time to share your feedback with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

March 28, 2022

Been servicing my cars for years this time we went for oil change and when I got home I found fresh oil dripping from the engine in few areas. I opened the hood inspected the car ran the engine and thank More

by My Toyota
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service advisor 9639 Joshua Deshazor
Apr 01, 2022 -

AutoNation Toyota Thornton Road responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (770) 674-6082 to discuss what we can do to help.

Apr 04, 2022 -

My Toyota responded

I really would like to know if someone talked to the Mechanic that changed my oil. This incident should not happen at a dealership. Maybe fly by garage. That’s really what I like to know because a whoever did it knew what he did and honestly should not be working at a trusted dealership. I hope you randomly drug test your mechanics. Someone might end up causing harm to innocent customers. Sincerely Moustafa Fatha

Apr 04, 2022 -

My Toyota responded

I really would like to know if someone talked to the Mechanic that changed my oil. This incident should not happen at a dealership. Maybe fly by garage. That’s really what I like to know because a whoever did it knew what he did and honestly should not be working at a trusted dealership. I hope you randomly drug test your mechanics. Someone might end up causing harm to innocent customers. Sincerely Moustafa A Fatha

March 27, 2022

Very good service and good staff, I'll recommend this place to all my friends and family,thanks! More

by Oscar flores
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reynaldo Glen
Mar 30, 2022 -

AutoNation Toyota Thornton Road responded

Hi Oscar, thank you for your positive review. We're happy to have been of service to you. We appreciate your recommendation of AutoNation Toyota Thornton Road and we hope to be of service again in the future.

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