AutoNation Toyota Thornton Road - Service Center

I have been bringing my Toyota Sienna to this dealership since October 2018 and I have generally been satisfied with the service. However, on my last visit, June 1, 2022, I had an appointment at 12:30 PM fo since October 2018 and I have generally been satisfied with the service. However, on my last visit, June 1, 2022, I had an appointment at 12:30 PM for an oil change and brakes check. Upon my arrival there were 7 cars ahead of me. I patiently waited for over 15 minutes before my service advisor came to my car. After telling the service advisor what I needed to be done I asked him about how long it would take to get an oil change. He told me that it would be about 1-1 1/2 hours for it to be done. He then went back to his station. In all of this time NOT ONE car was moved out of the line and brought into a service bay. I then waited another 15 minutes in line and still not one car was taken in for service. At this point, I went to his station and informed him that I wanted to cancel this appointment and that I would call back for a re-schedule. He never apologized for the delay. At this point, I backed out of the reception area and left. My main complaint is that if one makes an appointment for service then their car should be attended to within a reasonable time. If the cars ahead of me were "drive-ins," with no appointment, then what is the purpose of me making an appointment? I would think that a customer with an appointment should be put ahead of these "drive-ins!" This situation is unacceptable and needs to be corrected. More

Always pleased with service on our Tundra. Service representatives always friendly and helpful. I enjoy interacting with this dealership. Service representatives always friendly and helpful. I enjoy interacting with this dealership. More

Very good service, and fast Very good service, and fast recommended Good price Thank you recommended Good price Thank you More

Service excellent and I was kept informed about what was happening along the way. I highly recommend this dealer ship. It’s the only place I have my car serviced . happening along the way. I highly recommend this dealer ship. It’s the only place I have my car serviced . More

Prompt service with great detail as to what was going to happen, if I choose it to. Personable service man. I would definitely repeat my business with him! happen, if I choose it to. Personable service man. I would definitely repeat my business with him! More

All the service personnel representatives were very Friendly and very kind they had me in & out within an hour Friendly and very kind they had me in & out within an hour More

Courtney, my service agent, ensured that I was taken care of and advised me of what other services were needed for my vehicle. of and advised me of what other services were needed for my vehicle. More

Got a ride for food while wait on car. Thanks for the van ride,cool. Thanks for the van ride,cool. More

Fast service, good attention, my car was very good, I really recommend it, great Coustomer service really recommend it, great Coustomer service More

Joshua my service advisor provided excellent customer service. He explained all the relevant service recommended for my visit. service. He explained all the relevant service recommended for my visit. More