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AutoNation Toyota Thornton Road - Service Center

Lithia Springs, GA

4.3
682 Reviews

682 Reviews of AutoNation Toyota Thornton Road - Service Center

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August 17, 2022

I have had nothing but professionalism and top not customer service at this dealership from the time I purchased my car to my service appointments. When I am ready to purchase my next car, I plan to r More

by Avis McGhee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Cox
Aug 20, 2022 -

AutoNation Toyota Thornton Road responded

Hello Avis, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help.

August 16, 2022

i took my tacoma truck there because it wouldn"t pass emmissions test ( readiness failure). they kepy it overnight for a cold compression test the next morning. i picked it up and was told to drive it to More

by danieljohn13
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Corey ( service rep. )
Aug 20, 2022 -

AutoNation Toyota Thornton Road responded

Hi, we are deeply disappointed by your experience at AutoNation Toyota Thornton Road. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (770) 674-6082 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.

August 15, 2022

AutoNation has consistently been helpful in servicing my Tacoma. The service people are very good at their job. More

by morrisond
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bectom
Aug 19, 2022 -

AutoNation Toyota Thornton Road responded

Hi Morrisond, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

August 15, 2022

My service technician was excellent and ensured I would be serviced efficiently. This is the only place I go to for my car needs! More

by rachmreid
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zachary
Aug 19, 2022 -

AutoNation Toyota Thornton Road responded

Hi Rachmreid, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

August 15, 2022

My technician, Anthony Cox, is always helpful and honest with me. I know that my car will be taken care of, because she is in good hands! I will always bring my car to this dealership as long as Mr. Cox i More

by taniam5417bb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Cox
Aug 19, 2022 -

AutoNation Toyota Thornton Road responded

Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

August 13, 2022

Everything handled in a timely manner and all questions answered in a satisfactory manner. Very pleased with my last service More

by Garyh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gordon
Aug 18, 2022 -

AutoNation Toyota Thornton Road responded

Hello Garyh, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

August 12, 2022

Service was completed without problems. Timeliness was an issue and there were other items needing additional work. Financial part of Service could be expanded to include more discounts More

by Lzwhite905
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Can't remember
Aug 16, 2022 -

AutoNation Toyota Thornton Road responded

Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

August 12, 2022

Friendly and helpful. I had an unexpected flat and no appointment but they worked me in. More

by Yvonne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colton post
Aug 16, 2022 -

AutoNation Toyota Thornton Road responded

Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

August 12, 2022

My customer advisor was a pleasure working with him. He was courteous and answered all of my concerns with my vehicle. I have been a customer for this locations over 25 years. I want to say to him job w More

by tawandat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Rodriquez
Aug 18, 2022 -

AutoNation Toyota Thornton Road responded

Hello Tawandat, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

August 12, 2022

I have always been pleased with the service provided for my car, except for the most recent service appointment. It took the technicians over and hour and a half to change oil and rotate tires. This is ex More

by Bob
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennard Addison
Aug 18, 2022 -

AutoNation Toyota Thornton Road responded

Hi Bob, thank you for taking the time to share your feedback with us. If you are willing, please call our General Manager at (770) 674-6082 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.

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