AutoNation Toyota Thornton Road - Service Center

My Service Adviser, Anthony Cox was exceptional. I was actually scheduled for a four hour appointment for installation of a part due to a recall on the car and for an oil change. It was a very goo I was actually scheduled for a four hour appointment for installation of a part due to a recall on the car and for an oil change. It was a very good service visit. They actually completed the work in 2 1/2 hours. I was very pleased since I was waiting at the dealership and had to leave by 11:00 AM for another appointment. More

Terrance provided great service. He was polite, knowledgeable and good to talk to about my upcoming appts. He was polite, knowledgeable and good to talk to about my upcoming appts. More

Dennard Addison always takes care of me. He was nice enough to still get my vehicle serviced even though I came in the wrong day of my appointment. He was nice enough to still get my vehicle serviced even though I came in the wrong day of my appointment. More

Terrible customer service from front office, but Terrence the technician was outstanding. He is the only reason I'm giving 4 stars. I can also feel the difference in my car performance from the work they d the technician was outstanding. He is the only reason I'm giving 4 stars. I can also feel the difference in my car performance from the work they did. The car is riding better. The customer service in the front office is lacking. If one bad apple spoiled the bunch that work in the front service office, then so be it. It should be consistent customer service which you expect from a company that markets people first narrative. My vehicle also was not sanitized that they promoted they would do. I used Clorox wipes of my own on gear shift and wheel and found leftover oil/dirt from whomever repaired the car. More

I like the idea of the free oil change, but they literally wanted to charge me 2k for "recommended" repairs. I've worked at a dealership before and am aware of the over priced charges. literally wanted to charge me 2k for "recommended" repairs. I've worked at a dealership before and am aware of the over priced charges. More

I had a terrible experience with the service department. It took them over 3 months to get in the part for the repair, and when it finally arrived, they realized another part (the car battery) also needed t It took them over 3 months to get in the part for the repair, and when it finally arrived, they realized another part (the car battery) also needed to be replaced. Of course, the battery was also on back order, with no estimated time of arrival. Initially, I was told I could not simply by an aftermarket battery and have it installed, because it would void any warranty on their initial repair. I was finally able to convince the service manager to allow for the aftermarket battery. However, the service manager then called with another problem. They did not have the battery clips to install it, which was another simple aftermarket fix. Finally, after an extraordinarily long wait, I was told the car was ready. However, the repair cost far exceeded my initial quote. The service manager did agree to adjust the price down. I don't know what is going on with the service department, but it seems to be short-staffed with people who are unprofessional and somewhat incompetent. I have bought several cars from this dealership and used their service department for years, always receiving great service. However, I am shocked by my recent experience and will no longer be a customer. I would rather drive several miles out of the way to another dealership, perhaps one that is not owned and operated by AutoNation. More

The Service Advisor that was assigned to me prior to my appointment called out for the day but Ravon Tolliver agreed to be my Service Advisor for the day. He was very professional and made you feel welcome appointment called out for the day but Ravon Tolliver agreed to be my Service Advisor for the day. He was very professional and made you feel welcome during the entire experience as well as others working in the area. I was pleased with the service provided and it did not take very long. More

I was pleasantly surprised twice. I brought my Camry in for a synthetic oil change and a tire rotation. I had a coupon for the oil change, but they gave me an even cheaper price. I brought my Camry in for a synthetic oil change and a tire rotation. I had a coupon for the oil change, but they gave me an even cheaper price. I thought my service was going to take over an hour, but the service was completed in 18 minutes. More

I didn’t like the fact that I had to pay $580. 00 for a part when I only had the car for three years. Bought it brand new. I will probably not buy another Toyota product again. 00 for a part when I only had the car for three years. Bought it brand new. I will probably not buy another Toyota product again. More

My servicer was very helpful and I felt like I was in good hands with him. Service didn't take long, price was reasonable, and I was on my way. I recommend this dealer's service department. good hands with him. Service didn't take long, price was reasonable, and I was on my way. I recommend this dealer's service department. More