AutoNation Toyota Thornton Road - Service Center

Bad service, always been , they told me 1 and half hour but they kept me for 7 hours and they didn’t do nothing other than tire rotation, the service manager promised me to call me next day when the new ti but they kept me for 7 hours and they didn’t do nothing other than tire rotation, the service manager promised me to call me next day when the new tires arrive but never did, I called to make a complaint they gave me the wrong extension for the general manager, my blower fan is damage and makes noise they told me to change the ac filter first to see if will solve the problem, they placed me a different tire brand in one weal causing noise and keeps vibrating, I really want to hold them responsible for any damage to my suv due to them bad service, I can keep on and on , I have 2 years dealing with that just because they are the closest to my home and business, if you face the service manager with this complaint then he will know who I am and he knows how to contact me to do things right More

It is very difficult to schedule a service appointment on the website and with the call center, it took me 3 tries before getting the right appointment. The Toyota app is useless as well. I suggest a direct the website and with the call center, it took me 3 tries before getting the right appointment. The Toyota app is useless as well. I suggest a direct line to the dealership to avoid such frustrations, the people at the call center read from a script and are not helpful or accurate. More

I waited 2 hours and a half minute for an oil change, my car was already ready in the parking lot, and they didn't notify me, I had to ask about my car, apart from that I told him I need you to check my tir car was already ready in the parking lot, and they didn't notify me, I had to ask about my car, apart from that I told him I need you to check my tires, which I have because I see something It's wrong, and I don't check them the next day, my rubber was completely empty.. More

It took less than 2 hours for my regular scheduled maintenance on my Camry to be completed. R.Toliver my advisor is always pleasant to work with. maintenance on my Camry to be completed. R.Toliver my advisor is always pleasant to work with. More

Rick Nicely was my service person he was very helpful & knowlegeable. Waited on me promptly . knowlegeable. Waited on me promptly . More

The assistant who greeted immediately upon arrival was extremely nice, helpful, professional, knowledgeable and friendly. I will return and want only to work with him on services. Rick Nicely is a grea extremely nice, helpful, professional, knowledgeable and friendly. I will return and want only to work with him on services. Rick Nicely is a great asset to Toyota! More

Got a free oil change which was needed and service was done quickly. I will be returning done quickly. I will be returning More

I came in with my three year old son which was hectic. They got me in and out under a hour. Everyone was very helpful. I want to give a special thank you to Rick. 10/10 would recommend. They got me in and out under a hour. Everyone was very helpful. I want to give a special thank you to Rick. 10/10 would recommend. More

I always visit this location for any work that I have done on my car always a great experience. done on my car always a great experience. More

I am very satisfied with the service. Mr. Cox was excellent, kind, and professional. I received a text from him regarding my car, I did not understand. Next day I went back to the place, Mr. Cox was excellent, kind, and professional. I received a text from him regarding my car, I did not understand. Next day I went back to the place, he was off. I spoke with Joshua who was very helpful to me. He took his time to explain all my concerns. The service was super. I thank you all. God bless. More