AutoNation Toyota Thornton Road - Service Center

I had the most wonderful experience with you guys! My service technician, Mr. Tolliver, was very professional, respectful and detailed orient concerning my vehicle. He helped me in all areas of my v My service technician, Mr. Tolliver, was very professional, respectful and detailed orient concerning my vehicle. He helped me in all areas of my visit. Thank you so very much Mr. Tolliver for your dedication in what you do! More

Jareem was amazing. He was able to assist me the same day with my vehicle needs. A Jareem is what every company needs He was able to assist me the same day with my vehicle needs. A Jareem is what every company needs More

I had an appointment at 12 for a recall. I left my car at 10 and told them I would be back (going off for a while with my daughter). The young man said he would call me. At 2pm I had not hea I left my car at 10 and told them I would be back (going off for a while with my daughter). The young man said he would call me. At 2pm I had not heard anything, so we went to eat at Cracker Barrell next door while waiting. She took me at 3.30 to see what was going on and they had not done anything to my car. VERY DISAPPOINTING! That's why I left it where it would be finished! The young man at the counter was very nice but they Service guys) had let all these ppl in front of me. She took me home and the guy called me one hour later stating that it was finished....Maybe if they had of done that to being with it wouldn't have caused me another trip. Again, it was NOT the guy at the counter it was the guys doing the actual Maintenace. More

I have a GR86 2022 and just a week ago I went for my second service which was difficult to schedule. Every time I schedule a service I have to talk to someone in the chat and someone is supposed to call second service which was difficult to schedule. Every time I schedule a service I have to talk to someone in the chat and someone is supposed to call back. No one ever calls back so this process alone takes way too long. Once we arrive for the appointment they never specify what service we're having so we have to ask. They also take hours just for routine maintenance. When we left my husband looked to see if everything was actually done. The oil was dirty and the air filter is jammed in. Looks like they didn't do anything, but mess things up. I am so disappointed in Toyota's service and customer service. More

I have purchased both of my vehicles 2016 and 2022 RAV 4’s I also have both vehicles serviced at at their service department. Never had any issues with making appointments. Always get recommendations on 4’s I also have both vehicles serviced at at their service department. Never had any issues with making appointments. Always get recommendations on maintenance never pushed which is what I like. More

Very good customer service. Mr. Anthony makes you feel very welcome, and takes the time to explain you what kind d of job will be done, and all the recommendations for what woul Mr. Anthony makes you feel very welcome, and takes the time to explain you what kind d of job will be done, and all the recommendations for what would be good to do.. Job it was done in a very timely manner. More

Rick was professional and listen to my questions and followed up. He was able to provide options for me to make a clear financial decision and next steps. followed up. He was able to provide options for me to make a clear financial decision and next steps. More

The service dept appointment started out as my worst customer service experience with your business. I was assigned to a service person named Richard. He was very RUDE to me I stsrted yelling I need a customer service experience with your business. I was assigned to a service person named Richard. He was very RUDE to me I stsrted yelling I need a manager. I had an appointment for service that was different from the work order. He berarted me because I couldn't tell him the name of the employee from your business that called me and that I didn't want or required was he had in writing. I advised him that I would take my keys and Leave. He said "Then LEAVE' I had stopped coming to the Thornton Road location because when I had previously appontments I would wait for hours before they got to my car so after I receivedthe call from them I said I would give them another chance. Richard needs to removed from working with customers. He isn't cusotomer friendly. The Service Manager Sam came to my rescue and assisted me with my needs and provided me with a follow-up service appointment and introduced me to Anthony who with assist me in the future. Thank you Sam!!! More

I have been a customer for over a year. Booking appointments can be a challenge at times. The service rep that assisted me on my last service appointment was Jay. He was professional, revie Booking appointments can be a challenge at times. The service rep that assisted me on my last service appointment was Jay. He was professional, reviewed the costs involved with my service before the work was done, and had my car completed when promised. More

The dealership and attendant were attentive and returned the car to me very quickly so I could get on with my day. the car to me very quickly so I could get on with my day. More