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AutoNation Toyota Thornton Road - Service Center

Lithia Springs, GA

4.3
682 Reviews

682 Reviews of AutoNation Toyota Thornton Road - Service Center

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July 21, 2023

Everything was fine. Service was relatively fast - I waited for 1-1.5 hours until everything was done. I also have some misunderstand with billing, it was promptly resolv More

by VG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Nicely
Jul 24, 2023 -

AutoNation Toyota Thornton Road responded

Hi, we are pleased to hear you had such a positive experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!

July 21, 2023

Great customer service, communication is spectacular, clean restrooms and waiting areas, very polite service advisors More

by newyorkstuff718
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Courtney
Jul 24, 2023 -

AutoNation Toyota Thornton Road responded

Hi, it is great to read such wonderful comments about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!

July 20, 2023

I didn't have an appointment but they were able to service my vehicle well! More

by VANESSA LYNCH
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terrence
Jul 25, 2023 -

AutoNation Toyota Thornton Road responded

Hi Vanessa, thank you for your positive review. We're happy to have been of service to you. Thank you so much for being one of our valued guests and we look forward to your next visit!

July 17, 2023

Always get my service here and Customer service is always great. Would definitely recommend to others. More

by heather.maxwell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Advisor
Jul 21, 2023 -

AutoNation Toyota Thornton Road responded

Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

July 15, 2023

Received good service on this date and in a timely manner. Rick, our advisor is always pleasant and honest. However, we received a call from another advisor citing a long list of of recommendations More

by Sasha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Nicely
Jul 19, 2023 -

AutoNation Toyota Thornton Road responded

Thank you for taking the time to share your feedback with us. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (770) 674-6082. We hope to hear from you.

July 13, 2023

Joshua was my customer service provider. He was attentive and communicated the problem and he also called to inform me my car was ready. Always such great customer service from this young ma More

by F. Stephens
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua D.
Jul 17, 2023 -

AutoNation Toyota Thornton Road responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

July 12, 2023

Job was well done but my advisor Mr Terence Becton was not professional and honest More

by Moriba.sangare
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terrence becton
Jul 17, 2023 -

AutoNation Toyota Thornton Road responded

Hi, thank you for your positive review. We're happy to have been of service to you. Thank you so much for being one of our valued guests and we look forward to your next visit!

July 10, 2023

I had a courtesy oil change/tire rotation and a courtesy car wash. The service was fast and the associate Juan was very knowledgeable and polite. Thank you for your service. More

by Tee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Rodriquez
Jul 13, 2023 -

AutoNation Toyota Thornton Road responded

We are pleased to hear you had such a positive experience with us, Tee! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

July 07, 2023

The service was very professional and held to my appointment time. They were very kind. More

by kathygreen1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian mcclain
Jul 10, 2023 -

AutoNation Toyota Thornton Road responded

Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

July 06, 2023

Poor service and dishonest service reps. They overcharge and lie about why. They claimed my truck held 7 quarts of oil when the owners manual only calls for 6. More

by Disappointed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t remember
Jul 07, 2023 -

AutoNation Toyota Thornton Road responded

Hi, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (770) 674-6082 to discuss what we can do to help.

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